--- description: BOSSDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://fr.capterra.ca/software/144825/boss-solutions Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144825/boss-solutions?page=2) > La suite BOSS Solutions est une solution de gestion des ressources informatiques entièrement intégrée, disponible à la fois dans le cloud et sur site. > > Conclusion : 145 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BOSSDesk? BOSS propose des solutions adaptées aux organisations de plus de 100 employés (privées et publiques) cherchant à optimiser les opérations de leur centre de service et leur gestion des ressources informatiques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 145 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: BOSS Solutions - **Pays**: Norcross, É.-U. - **Entreprise fondée en**: 1997 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Barcode/Ticket Scanning - Base de données de clients - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des changements - Gestion des connaissances - Gestion des contrats/licences - Gestion des flux de travail - Gestion des incidents - Gestion des problèmes - Gestion des problèmes - Gestion des ressources informatiques - Gestion des tâches - Macros et réponses types - Mesure des performances - Mise en forme de texte - Outils de collaboration - Planification de la maintenance - Planification des changements - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Recherche en texte intégral - Routage automatisé - Suivi de la conformité - Suivi des coûts - Suivi des ressources - Suivi des ressources informatiques - Support client - Surveillance et gestion à distance - Tableau de bord - Task Automation - Third-Party Integrations - Workflow d'approbation ... et 19 fonctionnalités supplémentaires ## Intégrations (3 au total) - ChatGPT - TeamViewer ONE - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de CMDB (Configuration Management Database)](https://fr.capterra.ca/directory/30959/cmdb/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avis ### "My BOSSDesk Experience" — 4.0/5 > **Randy** | *27 juillet 2026* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: I appreciate that the company continues to stay competitive with leading ITSM platforms by regularly introducing new features and enhancements. > > **Inconvénients**: I would love for the company to offer certification programs that validate a user's level of expertise in the ITSM platform. These certifications could serve as a valuable professional credential, helping employees demonstrate their skills when applying for future opportunities and enhancing their professional profiles on platforms such as LinkedIn. > > My overall experience with BOSSDesk has been very positive. As a BOSSDesk administrator and IT Service Management (ITSM) professional, I have utilized the platform to support service desk operations, ticket management, knowledge base administration, workflow improvements, service catalog development, and reporting initiatives. BOSSDesk has helped improve ticket visibility, ownership, documentation consistency, and service delivery across multiple support teams. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 novembre 2025* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Inconvénients**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 mai 2021* | Administration publique | Taux de recommandation : 2.0/10 > > **Avantages**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Inconvénients**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "An IT Platform That Thinks Like IT Does - So Much More Than Tickets" — 5.0/5 > **Christy** | *24 juillet 2026* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: I love that there are so many different features that make sense all in the same place. We have the knowledgebase, problems, tasks, approvals, the Service Catalog allows me to create forms and workflows that assign many different support personnel to one ticket. We are able to tend to so many different types of tickets all in the same place\! > > **Inconvénients**: When someone replies to all a new ticket is created. This happens over and over as the users each reply to all from the same email. > > By using Bossdesk you can tell that people who listen and understand IT have created the program\! I am still finding and learning new features after 5 years of working with it on a daily basis. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *4 décembre 2025* | Administration publique | Taux de recommandation : 9.0/10 > > **Avantages**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Inconvénients**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144825/boss-solutions?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144825/boss-solutions) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées