--- description: BOSSDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://fr.capterra.ca/software/144825/boss-solutions Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144825/boss-solutions?page=2) > La suite BOSS Solutions est une solution de gestion des ressources informatiques entièrement intégrée, disponible à la fois dans le cloud et sur site. > > Conclusion : 140 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BOSSDesk? BOSS propose des solutions adaptées aux organisations de plus de 100 employés (privées et publiques) cherchant à optimiser les opérations de leur centre de service et leur gestion des ressources informatiques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 140 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: BOSS Solutions - **Pays**: Norcross, É.-U. - **Entreprise fondée en**: 1997 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Barcode/Ticket Scanning - Base de données de clients - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Découverte automatique d'appareils - Enquêtes et feedback - Gestion de contenu - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des affectations - Gestion des audits - Gestion des billets - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des changements - Gestion des connaissances - Gestion des flux de travail - Gestion des incidents - Gestion des problèmes - Gestion des stocks - Gestion des tâches - Intelligence conversationnelle - Macros et réponses types - Mesure des performances - Mise en forme de texte - Outils de collaboration - Planification de la maintenance - Planification des changements - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Real-Time Notifications - Recherche en texte intégral - Routage automatisé - Suivi de la conformité - Suivi des ressources - Suivi des ressources informatiques - Support client - Surveillance et gestion à distance - Tableau de bord - Task Automation - Workflow d'approbation ... et 19 fonctionnalités supplémentaires ## Intégrations (3 au total) - ChatGPT - TeamViewer ONE - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de CMDB (Configuration Management Database)](https://fr.capterra.ca/directory/30959/cmdb/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (751 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "BOSS Support Central - A Remote Support Must Have\!" — 5.0/5 > **William** | *17 juin 2020* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. > > **Inconvénients**: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. > > We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 novembre 2025* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Inconvénients**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20 mai 2026* | Équipements publics | Taux de recommandation : 7.0/10 > > **Avantages**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Inconvénients**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 mai 2021* | Administration publique | Taux de recommandation : 2.0/10 > > **Avantages**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Inconvénients**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "Golden Customer Service" — 5.0/5 > **Christopher** | *20 mai 2026* | Relations gouvernementales | Taux de recommandation : 10.0/10 > > **Avantages**: It is very expansive and the customer service with quick and thorough response is unmatched compared to other companies such as service now. > > **Inconvénients**: In my opinion more customization options for widgets and more available control over knowledge base formatting for clients, it does a great job but if we are the admin I would like some more control over formatting. > > My experience is about 2 months in working tickets and using the service system, they are doing a great job and the customization to each organization's mission is great. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/144825/boss-solutions?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/144825/boss-solutions) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Données structurées