--- description: HelloShift : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelloShift - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [HelloShift](/software/146408/helloshift) # HelloShift Canonical: https://fr.capterra.ca/software/146408/helloshift Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/146408/helloshift?page=2) > Les hôteliers modernes utilisent la plateforme de messagerie intégrée de HelloShift pour accroître l'efficacité opérationnelle, la satisfaction des clients et les ventes directes. > > Conclusion : 54 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelloShift? Entreprise de gestion hôtelière, personnel hôtelier, gestion hôtelière, propriétaires d'hôtel, hôtels en franchise, hôtels indépendants, hôtels à service limité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 54 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HelloShift - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 1,25 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des employés - Gestion des inspections - Gestion des ordres de travail - Gestion des stocks - Logiciels CRM (gestion de la relation client) - Maintenance prédictive - Planification de la maintenance - Rappels - Rapports et analyses - Suivi des ressources ## Intégrations (7 au total) - Cloudbeds - Mews - Opera - Stayntouch PMS - Stripe - Twilio - WhatsApp ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Outils de la maintenance préventive](https://fr.capterra.ca/directory/31023/preventive-maintenance/software) ## Logiciels similaires 1. [Yanolja Cloud Solution Property Management System (PMS)](https://fr.capterra.ca/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 2. [ResNexus](https://fr.capterra.ca/software/129392/reservation-nexus) — 4.8/5 (431 reviews) 3. [Little Hotelier](https://fr.capterra.ca/software/144307/little-hotelier) — 4.1/5 (234 reviews) 4. [Sirvoy](https://fr.capterra.ca/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 5. [SiteMinder](https://fr.capterra.ca/software/123133/siteminder) — 4.2/5 (257 reviews) ## Avis ### "Great For Both In Stay / Post Stay" — 5.0/5 > **Alex** | *17 janvier 2019* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues. > > **Inconvénients**: If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent. > > Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;) ----- ### "A time-saver and delegation champion" — 4.0/5 > **Ellie** | *21 juillet 2026* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: The ability to assign tasks to specific individuals as well as department-wide can make delegating tasks much easier. The integration with other software allows super easy virtual check-in for guests. The combination of inter-department communication as well as guest communication is so convenient it feels like the obvious and only option over having to swap from one to another. > > **Inconvénients**: Exact timings aren't immediately visible: tasks can only be scheduled in 15 minute increments; the exact posting and completion times are only visible when hovering. Tasks are listed in categories of overdue, current, and upcoming, no date or time differentiation unless you expand to the details. The AI suggested responses to guest messages appear in the midst of the pre-written snippets you can create, shifting them around. Generating lists of specific tasks to print can be tedious. > > I've used HelloShift for almost 3.5 years and have seen it go through a few iterations, some good, some not so good. Customer support has always been responsive, if not immediately, then shortly after contact was made originally, and very attentive and considerate of my concerns and needs. It can definitely take some getting used to (as all things do) but once you are aware of the full capabilities and get the usage you need out of it, it feels like second nature. ----- ### "Just Good - depending on your needs\!" — 3.0/5 > **Pawel** | *20 septembre 2022* | Hôtellerie | Taux de recommandation : 2.0/10 > > **Avantages**: Ease if use. Very nice interface. Good communication \& management tool if you have staff. > > **Inconvénients**: Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages. > > Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like. ----- ### "Excellent Communication and Workflow Tool for Hotel Operations" — 5.0/5 > **Nickeysha** | *29 juillet 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: HelloShift has significantly streamlined communication and daily operations across all departments in our hotel. As a housekeeping department, having one centralized platform makes it easy to communicate room status updates, maintenance issues, and guest requests in real time. The visibility across teams ensures everyone is on the same page, which improves efficiency and helps us respond to guest needs more quickly. I also appreciate the guest messaging feature, which allows for seamless communication, and the preventative maintenance system, which helps us identify and address maintenance issues before they impact the guest experience. Overall, HelloShift has improved collaboration, accountability, and operational efficiency throughout the hotel. > > **Inconvénients**: The translation feature could be improved. It does not always translate messages accurately or consistently, which can create communication challenges when working with team members who speak different languages. Improving the reliability of this feature would make the platform even more effective for diverse hotel teams. > > Overall, my experience with HelloShift has been very positive. It has become an essential tool for our hotel's daily operations, especially within the housekeeping department. The platform has improved communication between departments, increased accountability, and helped us respond more efficiently to guest requests and maintenance issues. Having real-time visibility into room status, work orders, and team messaging has made our workflows much more organized and efficient. The guest messaging feature has also enhanced the guest experience by allowing for timely communication and quicker resolution of requests. While there is room for improvement with the translation feature, HelloShift has been a valuable solution that has helped our team work more collaboratively and provide better service to our guests. ----- ### "Excellent Communication for Hotels in all Departments" — 5.0/5 > **Susan** | *3 juillet 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Worked at many Hotels and found HelloShift very user friendly for all departments in the Hotel. We are able to put in on our phones and tablets and all the Housekeeping and Maintenance use it daily. This is a great help for guest requests \& maintenance issues . The Front desk puts in late checkouts, early checkouts and guest that needs service next. > > **Inconvénients**: I wish you can talk into the microphone of your phone instead of typing in the request. We also get have a problem when putting in Lost \& Found \#Lost\&found it \#Lost \&Lamps for some reason > > Excellent Tool for communication our Hotel been the Director of Housekeeping at this Hotel for 7 years. The only other app I used before is ServicePro and I like HelloShift much better. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/146408/helloshift?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/146408/helloshift) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées