--- description: HelpCrunch : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://fr.capterra.ca/software/146516/helpcrunch Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/146516/helpcrunch?page=2) > Un chat en direct parfait, l'automatisation des e-mails et un simple service d'assistance dans le logiciel abordable que vous allez adorer. > > Conclusion : 195 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpCrunch? HelpCrunch peut aider les entreprises de tous les types et de toutes les tailles qui ont besoin d'un outil rapide et puissant pour capturer et gérer plus de leads, parler aux clients en temps réel et utiliser l'automatisation des e-mails pour booster l'engagement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 195 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HelpCrunch - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 15,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Arménie, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce et 34 de plus ## Fonctionnalités - Accès mobile - Alerts/Escalation - Autoresponders - Base de données de clients - Catalog Management - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Formulaire hors ligne - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Géociblage - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (6 au total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24183 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Avis ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 octobre 2024* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Inconvénients**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 septembre 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Inconvénients**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 décembre 2021* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Inconvénients**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Way to improve HelpCrunch" — 4.0/5 > **Alex** | *28 août 2019* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. > > **Inconvénients**: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that\! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. > > Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 août 2019* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Inconvénients**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/146516/helpcrunch?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/146516/helpcrunch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées