--- description: HelpCrunch : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://fr.capterra.ca/software/146516/helpcrunch Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/146516/helpcrunch?page=2) > Un chat en direct parfait, l'automatisation des e-mails et un simple service d'assistance dans le logiciel abordable que vous allez adorer. > > Conclusion : 195 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HelpCrunch? HelpCrunch peut aider les entreprises de tous les types et de toutes les tailles qui ont besoin d'un outil rapide et puissant pour capturer et gérer plus de leads, parler aux clients en temps réel et utiliser l'automatisation des e-mails pour booster l'engagement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 195 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HelpCrunch - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 15,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, russe, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Arménie, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Canada, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce et 34 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Alerts/Escalation - Autoresponders - Base de données de clients - Catalog Management - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Formulaire hors ligne - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des billets - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Gestion des modèles - Gestion des tickets de support - Géociblage - Historique des clients - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Mise en forme de texte - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Segmentation de la clientèle - Stratégie de marque personnalisable - Suivi des interactions - Tableau de bord - Third-Party Integrations - Transferts/Routage ## Intégrations (1 au total) - n8n embed ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de courriel personnalisé](https://fr.capterra.ca/directory/31564/transactional-email/software) - [AI Agents for Customer Support](https://fr.capterra.ca/directory/34696/ai-agents-for-customer-support/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Avis ### "The software that really helps" — 5.0/5 > **Lana** | *23 août 2019* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Inconvénients**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 septembre 2020* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Inconvénients**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 décembre 2021* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Inconvénients**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Good but app can be better" — 4.0/5 > **Utilisateur vérifié** | *2 septembre 2019* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base. > > **Inconvénients**: I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari) > > I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 août 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Inconvénients**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- Page : 1/9\ Suivant: [Page suivante](https://fr.capterra.ca/software/146516/helpcrunch?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/146516/helpcrunch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées