--- description: RepairDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RepairDesk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour magasins d'informatique](/directory/30903/computer-repair-shop/software) > [RepairDesk](/software/146659/repairdesk) # RepairDesk Canonical: https://fr.capterra.ca/software/146659/repairdesk Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/146659/repairdesk?page=2) > Plateforme tout-en-un pour les magasins de réparation de téléphones portables offrant une réservation pour les réparations, une facturation, un inventaire et un CRM en 7 clics. > > Conclusion : 245 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RepairDesk? Magasins de réparation de téléphones portables et d'ordinateurs dans le monde, entreprises de remise à neuf de téléphones portables techniciens de réparation immédiate de téléphones portables ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 245 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: RepairDesk - **Entreprise fondée en**: 2014 ## Contexte commercial - **À partir de**: 99,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, italien, japonais, néerlandais, polonais, portugais - **Pays disponibles**: Afrique du Sud, Algérie, Allemagne, Angola, Argentine, Australie, Botswana, Brésil, Burkina Faso, Burundi, Bénin, Cameroun, Canada, Cap-Vert, Chili, Chine, Colombie, Comores, Congo-Brazzaville, Congo-Kinshasa et 58 de plus ## Fonctionnalités - Automatisation du marketing - Barcode/Ticket Scanning - Calcul des taxes - Carte de fidélité - Emplacements multiples - Estimation - Facturation - Factures personnalisables - Gestion de codes-barres et d'étiquettes - Gestion des admissions - Gestion des bons de commande - Gestion des cartes cadeaux - Gestion des employés - Gestion des fournisseurs - Gestion des prix - Gestion des remises - Gestion des stocks - Gestion des tâches - Logiciels CRM (gestion de la relation client) - Paiements mobiles - Paiements électroniques - Point de vente (PDV) - Prise en charge de plusieurs devises - Prise en charge de plusieurs magasins - Rappels - Rapports de ventes - Rapports et statistiques - Réparation - Sales Order Management - Suivi des réparations - Suivi du temps et des dépenses - Third-Party Integrations - Traitement des factures - Traitement des paiements ## Intégrations (18 au total) - Clickatell - Google Calendar - M360 - PayPal - QuickBooks Online - QuickBooks Online Accountant - RingCX - SMS Broadcast - SMSGlobal - ShipStation - Shopify - Square Payments - Stripe - Tyro - WooCommerce ... et 3 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour magasins d'informatique](https://fr.capterra.ca/directory/30903/computer-repair-shop/software) ## Catégories connexes - [Logiciels pour magasins d'informatique](https://fr.capterra.ca/directory/30903/computer-repair-shop/software) - [Logiciels de facturation](https://fr.capterra.ca/directory/30015/billing-and-invoicing/software) - [Logiciels de caisse pour magasins](https://fr.capterra.ca/directory/31656/retail-pos-system/software) - [Logiciels comptables](https://fr.capterra.ca/directory/1/accounting/software) - [Logiciels pour bijouteries](https://fr.capterra.ca/directory/10061/jewelry-store-management/software) ## Logiciels similaires 1. [Orderry](https://fr.capterra.ca/software/151174/orderry) — 4.7/5 (36 reviews) 2. [NetSuite](https://fr.capterra.ca/software/135757/netsuite) — 4.2/5 (2077 reviews) 3. [RepairShopr](https://fr.capterra.ca/software/133945/repairshopr) — 4.4/5 (128 reviews) 4. [CellStore](https://fr.capterra.ca/software/157041/cellstore-software) — 4.6/5 (31 reviews) 5. [Repair Spots](https://fr.capterra.ca/software/174055/repair-spots) — 5.0/5 (5 reviews) ## Avis ### "Fully satisfied from Repair desk" — 5.0/5 > **Banty** | *10 mars 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Easy way to creat ticket Easy way to manage the inventory Excellent customer support > > **Inconvénients**: There is nothing to complain about. I found it very easy to use. > > Overall Excellent experience with repair desk. ----- ### "NB Phone Depot" — 5.0/5 > **Aamir** | *4 mars 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The customer team is very friendly, always eager to help when contacted. \[sensitive content hidden\] have been very helpful throught my time at RepairDesk > > **Inconvénients**: Everything is fine, but there should be a budget option for small bussinesses ----- ### "Unbelievably Great" — 5.0/5 > **Sobey** | *3 octobre 2024* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Features are being constantly updated and customer service is unbelievable. > > **Inconvénients**: None. Everything has been great so far. ----- ### "RepairDesk Failed Our Business—Usman’s Dismissive Response Made It Worse" — 1.0/5 > **Anuragh** | *18 septembre 2026* | Réseaux informatiques | Taux de recommandation : 0.0/10 > > **Avantages**: The basic idea of keeping repair tickets, inventory and customer information in one system has potential, and some of the core POS functions were useful. Unfortunately, much of that value was undermined by Aria and other add-ons that felt unfinished and unreliable in our setup. Problems involving missed calls, SMS, IVR and the public repair widget created more work for our staff instead of reducing it. What we liked most was the original concept; the execution, support and accountability did not match the sales promises or the approximately CAD $3,300 annual cost. > > **Inconvénients**: What we liked least was the lack of quality control and accountability. A customer-facing repair pricing widget was allowed to go live before the pricing had been properly configured, exposing our business to inaccurate public quotes and customer complaints. Aria, SMS, missed-call handling and IVR features also required too much intervention and did not perform reliably in our experience. When we raised these serious concerns, the response felt dismissive and shifted responsibility back to our team instead of acknowledging why an unfinished system had been made public. For approximately CAD $3,300 annually, we expected dependable software, thorough testing, respectful support and prompt ownership of critical problems. > > Our overall experience with RepairDesk was deeply disappointing. The platform had the potential to centralize our POS, repair tickets, inventory and customer communications, but the implementation and support did not match what was promised. A customer-facing pricing widget was allowed to go live before the repair data had been properly configured, while Aria, SMS, missed-call and IVR functions required excessive intervention and did not operate reliably in our experience. Our communications with Usman, Fahad and Rakin made the situation worse. Their handling of our concerns came across as careless, dismissive and overconfident, despite the customer-facing system not having been properly tested. Instead of immediately acknowledging the seriousness of publishing incomplete information under our business name, the responses frequently appeared focused on defending the situation or shifting responsibility to our team. We expected respectful communication, urgency, accountability and a clear resolution from the people responsible for supporting a system costing us approximately CAD $3,300 annually. Instead, the repeated problems and lack of ownership caused us to lose confidence in both the software and the team supporting it. We have retained relevant emails, screenshots and records supporting our experience. If RepairDesk takes responsibility, resolves the issues and demonstrates meaningful improvements, we are willing to update our review. ----- ### "Hands down, best Phone Repair Store software on earth." — 5.0/5 > **Jason** | *14 novembre 2024* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: One software for all things related to a Phone Repair store. Tickets, repairs, inventory, POS, customer communication, review requests...all in one easy to use application. > > **Inconvénients**: For a while, they were launching new features and updates that were not functioning well. They have since slowed down and focus more on improving existing features and only launch newer ones after being tested. > > Have been using Repair Desk for years now. Always new features coming out, improving older features. They are always relevant. Any issues are quickly investigated and usually resolved just as fast. Easy to get a hold of support or management, if needed. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/146659/repairdesk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/146659/repairdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées