Description de AlayaCare
AlayaCare est une plateforme de soins de santé à domicile de bout en bout, axée sur les résultats, destinée aux agences et prestataires d'aide à domicile de taille moyenne à grande. Les fonctionnalités incluent la documentation clinique, des fonctionnalités de back-office, la surveillance des patients à distance, des portails clients et familles et une fonctionnalité dédiée pour les prestataires de soins itinérants. La solution prend en charge les services non médicaux, les thérapies, les soins infirmiers et les services d'aide à la personne pour des entreprises situées au Canada, aux États-Unis et dans le monde entier.
Qui utilise AlayaCare?
Service privé et fournisseurs de Medicaid
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Commentaires : Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).
The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).
The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.
More of a Partner than a Vendor
Commentaires : Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.
I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.
The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.
Do not buy this
IF it worked it would be great. I hate my company for switching to this. Like nursing isn't stressful enough. Now we have to constantly deal with software that fights against us.
Some days you can't clock in, some you can't clock out. Notes get lost. Duplicate notes are made that you know you did not create. It's slow. Locks up. Logs you out for no reason. Screen goes black. Impossible to log out at times. Allows others to log in under your name. And ZERO IT assistance.
AlayaCare software review
The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.
Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.
Upgrading our software experience
Commentaires : The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office.
I like that this software is web-based and can be accessed easily if you have the link and proper credentials.
Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year.