AlayaCare

Best Homecare Software

Commentaires : Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Avantages :

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Inconvénients :

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Alternatives envisagées : MatrixCare Home Health & Hospice

Pourquoi choisir AlayaCare : Our other software did not have any features that were beneficial for our external staff. The internal staff had to complete everything on the back end. This system allows EVERYONE to be involved.

Pourquoi passer à AlayaCare : We chose AlayaCare due to the ease of use for our external staff as well as all of the data reporting features.

Service coordinator

Commentaires : Easy and user friendly - good experience since transitioning from Procura.

Avantages :

Online and live updates of schedules and user friendly, easy to train on.

Inconvénients :

That I cannot schedule multiple visits in a day on the scheduling platform.

GO WITH SOMETHING ELSE!

Commentaires : ALAYACARE HAS MADE MY JOB 1 MILLION TIMES HARDER!

Avantages :

I WISH I COULD SAY SOMETHING POSITIVE ABOUT THIS SOFTWARE SYSTEM, BUT I DON'T.

Inconvénients :

THOUSANDS OF CLAIMS HAVE TO BE ENTERED MANUALLY WHEN THE INFORMATION IS THERE FOR THEM TO GO ELECTRONICALLY. UNABLE TO FILTER CLAIMS ALPHABETICALLY, UNABLE TO EXPORT CLAIMS THAT ARE IN PREPARED STATUS, UNABLE TO UPDATE CLAIMS FROM PREPARED STATUS TO ANYTHING UNLESS ALAYACARE IS CONTACTED TO DO SO, UNABLE TO GET AN ACCURATE REPORT, AND THE LIST GOES ON.

Systems, Process, and Integration Specialist

Commentaires : Our overall experience using AlayaCare has been transformative in helping us achieve and even surpass our targets. The platform’s comprehensive features enable us to efficiently manage care plans, track patient outcomes, and optimize workflows, which has significantly enhanced our operational performance. Additionally, AlayaCare provides robust documentation capabilities, ensuring that we have instant access to essential records and reports whenever needed. This streamlined access not only saves us time but also supports our commitment to high-quality care, allowing us to focus on our patients while confidently meeting compliance and reporting standards. As a result, we feel empowered to elevate our services and drive better health outcomes within our community.

Avantages :

The platform’s user-friendly interface allows our team to implement personalized care strategies efficiently, while its robust reporting features help us track progress towards our objectives. AlayaCare’s responsive support team works closely with us, providing tailored solutions and insights that empower us to enhance patient outcomes. This partnership not only boosts our operational efficiency but also reinforces our mission to deliver exceptional care, making AlayaCare an indispensable ally in our journey.

Inconvénients :

Using the connector has posed some challenges for our team, as navigating its interface can be complex and occasionally frustrating. However, we are actively working on improving our proficiency and seeking solutions to streamline our workflow.

Great app to use

Commentaires : This app is easy to use. I like that I can have all details on one app and that I can access it from my phone as well. I will recommend this to anyone.

Avantages :

It is user friendly and great to work with.

Inconvénients :

The one or two times the app froze and did not work.

User friendly program with schedulers in mind.

Commentaires : My overall experience is relatively positive. There is room for some improvement however.

Avantages :

Very user friendly and very easy to learn.

Inconvénients :

While it is very helpful to have descriptions when applying unavailability, it would be incredibly helpful to have this feature for availability. Family portal access is also quite buggy.

Overall a Good System

Commentaires : The overall feel is very nice for staff and once you have your workflows figured out it is fairly user friendly.

Avantages :

AlayaCare Data Explorer is one of the best tools it has. The ability to make custom dashboards and reports are a huge benefit. We purchased the extra tool called AlayaCare connector and it also has saved us on a lot of work with being able to automate certain tasks.

Inconvénients :

Some of the permissions are hard to work with as we use a certain type of role for staff but they can't do certain things but if we give them a different role type it is too much access.

Journey with AlayaCare

Commentaires : AlayaCare has and continuing to be great. They have assisted us in our humble beginnings and continuing to guide our system needs as we have grown and continuing to do so.

Avantages :

The versatility when it comes to scheduling. Drag, Drop, and the ability to just click anywhere in the scheduling screen to add a schedule.

Inconvénients :

Some of the data reports needed are not easily able to make as it falls into different categories and some of the criteria you need does not show up within that category. I would suggest that AlayaCare could give us master build your own report that could enable us to just search for what we want in our custom reports and ability to make it.

A valuable partner.

Commentaires : I have extensive experience with AlayaCare, including supporting the app through my company's network and frequently interacting with the AlayaCare support team.

Avantages :

Their user usability is commendable for its simplicity and user-friendliness.

Inconvénients :

A dedicated page to discuss only the new web/app version release would be beneficial. It can become confusing when there is a new version release, such as searching for dates, times, and content details of that new release.

Growth and development. Congratulations!

Commentaires : Very good. We have been a user since 2016/17 and seen AC grow significantly in this period.
Staff are very appraochable and engaged.
We have naturally observed improvements along with losses during the 7+ years. Any losses can mostly be attributed to the growth in the industry. Congratulations for that!

Avantages :

Simple to use for scheduling of staff and client services Great to be able to use the system for assessments e.g. interRAI CHA

Inconvénients :

The software is utilized by many different sectors. it would be most ideal if the packages were customizable to the sector. Some reports and data still needs to be obtained through other means e.g. manual

Alaya care usage review

Commentaires : Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.

Avantages :

I like the fact that my workers can access the information about the clients, can leave feedback regarding the service.

Inconvénients :

Setting up service with different bill codes is clumsy and require multiple steps.

Alaya Care fan

Commentaires : I had never used this software earlier. But now, after working with this, I can definitely say that it is one of the best software which one can use for scheduling and tracking the updates.

Avantages :

You can access every single detail about the information that you have entered for a specific client. The risk factors, which is the new feature of Alaya Care is wonderful, you can even have a comparative analysis .

Inconvénients :

I hate it when starts acting weird. Like when it slows down all of a sudden, makes me feel agitated.

Alaya Care a user-friendly platform

Commentaires : Overall, using this platform is easy and as mentioned friendly user. It helps ensure that everyone involved is well-informed for any updates if they have the access of family portal.

Avantages :

Alaya care is a friendly user application.

Inconvénients :

Times that alaya making updates and changes to the platform can sometimes disrupt workflows.

Over all good!

Commentaires : Generally easy to use, lots of capabilities.

Avantages :

So many places to have information. Easy to use, tabs are in places that make sense.

Inconvénients :

I wish there was a way to preview the care plans as the field worker will see it.

AlayaCare

Avantages :

Love this software, easy to use and can access on both computer or mobile app.

Inconvénients :

Nothing to complain about, the support team is always helpful and lets us know when new features are released.

Feedback for ALaya

Avantages :

The graphics are better than old program. The addition of app for HSW's to use is good progress for us - allows HSW's to see info about clients in the field and clock in and out of service. Also it is easy to learn/use for HSW's and does not take much data - critical issue. I like that I can work remotely from home using the browser based program.

Inconvénients :

Unable to generate hard copy report of client file. During scheduling, the time involved in loading pages was originally hard to bear. The help (?) option has never provided me with information I am looking for - typically basic questions about where to find information or deal with status changes or the like. Using ON HOLD feature is cumbersome as you can only schedule one service at a time over an ON HOLD recurrence - it's nice that it keeps spot but adds weekly challenges to scheduling. During COVID our scheduling has been changing so much and we have been forced to change schedules every week. Due to challenge of scheduling over ON HOLD we have decided to simply delete all services for clients that are not currently getting services. When you take client off the Hold feature at end of month all previous cancelled services during that month are uncancelled - likely something to do with services being billed to clients at end of month? Other issues, I cannot easily copy all the notes for example in Care Provider Notes - or generate a report in order to provide to HSW who can't access application. No report to generate for client notes or care provider notes. In general - there is no way of learning how to use program properly in easy way (of course there is little time too)

Too top-heavy

Commentaires : Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Avantages :

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Inconvénients :

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

AlayaCare

Commentaires : My overall experience with AlayaCare has been positive. We have found that the company has gone through a large amount of change and growth. There are times that I feel like our requests or issues have been dealt with very quickly, and other times where the issue can linger for quite a while. It can take quite a while at times for information to be available in DE and then we are required to figure out our own workarounds.

Avantages :

Ability to use App, ongoing improvements to user experience, intuitive, ease of navigation, end to end solution for charting, employee management, billing, scheduling, reporting and equipment orders. Modern look, ability to progress our company smoothly from paper-based to electronic. Customizable forms are amazing.

Inconvénients :

Big learning curve for pulling applicable reports in Data Exploration without a lot of guidance. Slow processing speed as additional modules/versions have been added or upgraded. Used to be very fast and responsive and still is for some sections of the production environment.

A good solution for most customers

Commentaires : Overall it's been pretty positive, albeit with some caveats. Technical frustrations have been noticeable but the excellent support people have made up for this to an extent--they even flew someone out to help us with onboarding.

Avantages :

Form and report builder are easy-to-use for the most part, and are improving albeit rather slowly through updates. AlayaCare is an all-in-one tool for many healthcare providers, although has some issues for those who require more (see cons section). Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously.

Inconvénients :

Some functions seem to be more complex to use than they need to be, for this reason I wouldn't call it intuitive for the most part--non-technical employees will almost definitely need training. Also, even though support is very friendly, it seems it often takes a long time for even the most simple of bugs get fixed.

AlayaCare - up with the times

Commentaires : So Far it has been great, help is right there when needed. Still learning the ins and outs. But the organization is getting there.

Avantages :

I like how easy the software is to navigate around. The AlayaCare team is easy to work with and always able to help right away. I like how staff can see schedules and able to send reports directly to administrative staff. Easy to learn and easy to use. Still learning the system and what it is capable of.

Inconvénients :

I do not like that i cannot enter an employee for multiple shifts. (just fill ins) Takes a lot of time to put them in the system one by one. I know the AlayaCare team is working on this. Also the organization is struggling with some confidentiality issues. Employees are able to review previous reports other employees submit.

AlayaCare

Commentaires : Before our customer experience manager left, we had a much better time with the software. Once she and her associate were removed from our team, no one was appointed to assist us. As such, we have solely been relying on support tickets. There are aspects left incomplete that we need to be able to function properly. Aspects that AlayaCare had promised would be implemented before we went Live. It's been 8 months of being Live and those aspects are still incomplete.

Avantages :

The tablet design for the PSWs/field staff is relatively easy and self-explanatory to utilize.

Inconvénients :

It isn't well supportive of the CSS/transportation module, which is a large part of our organization. It has a lot of parts to it where it seems like there are unnecessary steps that could be reduced, as in our previous data software, CIMS.

Not Impressed

Avantages :

The billing and financial features were a huge selling point as well as the ability to have forms sent and filled out in the field.

Inconvénients :

Core functions were glitchy. Schedules built out would disappear. Notes wouldn't save. Very frustrating. "Cool" features were overshadowed by scheduling and documentation glitches.

Responsive and Rapidly Improving

Commentaires : There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the AlayaCare platform.

Avantages :

We onboarded in a hurry, without dedicated staff while AlayaCare team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak.

Inconvénients :

Because we onboarded fast, when AlayaCare Team was considerably smaller and newer than it is now, it was not easy to connect with the people who could specifically address our challenges; We've had particular difficulty with the accounting function; Generally, because data can be filtered and sorted so specifically, it's hard to know what's missing or wrong, and it can take some time to recognize and then track down discrepancies.

Implemented this SaaS solution for several projects...

Avantages :

It was easy to work with the team from discover to implementation to deploy this to solve a few business problems across multiple healthcare channels.

Inconvénients :

As with most software implementations, user scenarios and decisions need to be made upfront, having a team that can guide you through the pros and cons of choices is useful.

Alayacare

Commentaires : When problems arise the IT department are very quick at responding and fixing the issue

Avantages :

It is easy to use and IT department is always quick to help

Inconvénients :

When printing a document I have to ask to print 2 or 3 different times, It would be nice if it did it the first time requested