---
description: SapphireIMS : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SapphireIMS - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [SapphireIMS](/software/148203/sapphireims)

# SapphireIMS

Canonical: https://fr.capterra.ca/software/148203/sapphireims

Page : 1/4\
Suivant: [Page suivante](https://fr.capterra.ca/software/148203/sapphireims?page=2)

> Rend les entreprises plus agiles grâce à la gestion des services d'entreprise, à la gestion des actifs et au centre de service ITIL.
> 
> Conclusion : 65 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise SapphireIMS?

Pour les petites, moyennes et grandes entreprises qui ont besoin de solutions ITAM complètes axées sur l'inventaire dynamique (suivi des changements de base), la gestion des actifs logiciels, la conformité aux politiques et les opérations du cycle de vie.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 65 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.2/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Tecknodreams Software Consulting
- **Pays**: Bangalore, Inde
- **Fondé**: 2002

## Contexte commercial

- **À partir de**: 15,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Chine, Colombie, Corée du Sud, Costa Rica, Espagne, Inde, Indonésie, Irak, Irlande, Israël et 25 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de la maintenance
- Gestion des accords de service
- Gestion des audits
- Gestion des changements
- Gestion des contrats/licences
- Gestion des fournisseurs
- Gestion des incidents
- Gestion des ordres de travail
- Gestion des pièces
- Gestion des problèmes
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des équipements
- Logiciels de CMDB (Configuration Management Database)
- Maintenance préventive
- Portail libre-service
- Rapports et analyses
- Rapports et statistiques
- Suivi de la conformité
- Suivi des coûts
- Suivi des garanties
- Suivi des ressources
- Support client

## Intégrations (1 au total)

- SAP Business One

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)

## Catégories connexes

- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Logiciels de gestion des actifs d'entreprise](https://fr.capterra.ca/directory/30840/eam/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)

##  Logiciels similaires

1. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Iru](https://fr.capterra.ca/software/181954/Iru) — 4.9/5 (477 reviews)
3. [ACMP Suite](https://fr.capterra.ca/software/175522/acmp-inventory) — 4.5/5 (173 reviews)
4. [Wasp Asset](https://fr.capterra.ca/software/80853/assetcloud) — 4.5/5 (376 reviews)
5. [PDQ Deploy & Inventory](https://fr.capterra.ca/software/174535/pdq-deploy) — 4.8/5 (341 reviews)

## Avis

### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" — 5.0/5

> **Paresh** | *8 août 2025* | Génie mécanique ou industriel | Taux de recommandation : 10.0/10
> 
> **Avantages**: SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease.
> 
> **Inconvénients**: Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities.
> 
> Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs.

-----

### "Flexibility and Ease of use" — 5.0/5

> **Listin** | *26 octobre 2023* | Construction | Taux de recommandation : 10.0/10
> 
> **Avantages**: Very customizable and can be moulded to meet our Business needs.
> 
> **Inconvénients**: Patch Management Solution which has a lot of manual configurations compared to SCCM

-----

### "Good software" — 3.0/5

> **Jiju** | *13 octobre 2023* | Banque | Taux de recommandation : 7.0/10
> 
> **Avantages**: All modules are excellent and very easy to use and our system administration is also come to easy manage
> 
> **Inconvénients**: All modules are excellent and very easy to use and our system administration is also come to easy manage
> 
> Im using this product since 2016 and this is good product

-----

### "Improved Uptime with Help Desk Automation" — 5.0/5

> **Ajit** | *24 septembre 2025* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards.
> 
> **Inconvénients**: Nothing in particular. The solution has addressed all needs effectively and continues to perform well.
> 
> Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs.

-----

### "A Comprehensive IT Solution That Streamlined Our Operations" — 4.0/5

> **Abdul** | *22 septembre 2025* | Services financiers | Taux de recommandation : 9.0/10
> 
> **Avantages**: The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution.
> 
> **Inconvénients**: Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams.
> 
> At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs.

-----

Page : 1/4\
Suivant: [Page suivante](https://fr.capterra.ca/software/148203/sapphireims?page=2)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/148203/sapphireims)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/148203/sapphireims> |
| de-AT | <https://www.capterra.at/software/148203/sapphireims> |
| de-CH | <https://www.capterra.ch/software/148203/sapphireims> |
| en | <https://www.capterra.com/p/148203/SapphireIMS/> |
| en-AE | <https://www.capterra.ae/software/148203/sapphireims> |
| en-AU | <https://www.capterra.com.au/software/148203/sapphireims> |
| en-CA | <https://www.capterra.ca/software/148203/sapphireims> |
| en-GB | <https://www.capterra.co.uk/software/148203/sapphireims> |
| en-IE | <https://www.capterra.ie/software/148203/sapphireims> |
| en-IL | <https://www.capterra.co.il/software/148203/sapphireims> |
| en-IN | <https://www.capterra.in/software/148203/sapphireims> |
| en-NZ | <https://www.capterra.co.nz/software/148203/sapphireims> |
| en-SG | <https://www.capterra.com.sg/software/148203/sapphireims> |
| en-ZA | <https://www.capterra.co.za/software/148203/sapphireims> |
| es | <https://www.capterra.es/software/148203/sapphireims> |
| es-AR | <https://www.capterra.com.ar/software/148203/sapphireims> |
| es-CL | <https://www.capterra.cl/software/148203/sapphireims> |
| es-CO | <https://www.capterra.co/software/148203/sapphireims> |
| es-CR | <https://www.capterra.co.cr/software/148203/sapphireims> |
| es-DO | <https://www.capterra.do/software/148203/sapphireims> |
| es-EC | <https://www.capterra.ec/software/148203/sapphireims> |
| es-MX | <https://www.capterra.mx/software/148203/sapphireims> |
| es-PA | <https://www.capterra.com.pa/software/148203/sapphireims> |
| es-PE | <https://www.capterra.pe/software/148203/sapphireims> |
| fr | <https://www.capterra.fr/software/148203/sapphireims> |
| fr-BE | <https://fr.capterra.be/software/148203/sapphireims> |
| fr-CA | <https://fr.capterra.ca/software/148203/sapphireims> |
| fr-LU | <https://www.capterra.lu/software/148203/sapphireims> |
| it | <https://www.capterra.it/software/148203/sapphireims> |
| nl | <https://www.capterra.nl/software/148203/sapphireims> |
| nl-BE | <https://www.capterra.be/software/148203/sapphireims> |
| pt | <https://www.capterra.com.br/software/148203/sapphireims> |
| pt-PT | <https://www.capterra.pt/software/148203/sapphireims> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@fr.capterra.ca","url":"https://fr.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://fr.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"SapphireIMS","description":"SapphireIMS donne de l'agilité à vos fonctions et processus commerciaux, grâce à la suite de centre de service ITIL, à la gestion des services d'entreprise, à la gestion des équipements, à la gestion du cycle de vie des services et aux solutions de surveillance des services commerciaux. Les services professionnels, l'infogérance et les services de formation et de certification de l'éditeur vous garantissent une mise en œuvre sans heurts.\n\nValeur fournie.\n 68 % de réduction des processus manuels.\n 35 % d'amélioration de la productivité du personnel.\n 35 % d'amélioration pour la prestation de services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f8c24b4b-c983-4ee6-8607-062a09f17504.png","url":"https://fr.capterra.ca/software/148203/sapphireims","@type":"SoftwareApplication","@id":"https://fr.capterra.ca/software/148203/sapphireims#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://fr.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":65},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://fr.capterra.ca/software/148203/sapphireims#faqs","mainEntity":[{"name":"Qui utilise SapphireIMS?","@type":"Question","acceptedAnswer":{"text":"Pour les petites, moyennes et grandes entreprises qui ont besoin de solutions ITAM complètes axées sur l'inventaire dynamique (suivi des changements de base), la gestion des actifs logiciels, la conformité aux politiques et les opérations du cycle de vie.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels de gestion des ressources informatiques","position":2,"item":"/directory/30077/it-asset-management/software","@type":"ListItem"},{"name":"SapphireIMS","position":3,"item":"/software/148203/sapphireims","@type":"ListItem"}],"@id":"https://fr.capterra.ca/software/148203/sapphireims#breadcrumblist"}]}
</script>