--- description: Infor CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Infor CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Infor CRM](/software/148351/infor-crm) # Infor CRM Canonical: https://fr.capterra.ca/software/148351/infor-crm Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/148351/infor-crm?page=2) > Aide les entreprises à optimiser les relations avec les clients en intégrant le marketing, les ventes et le service. > > Conclusion : 25 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Infor CRM? Infor CRM fournit des solutions robustes et flexibles à plus de 70 secteurs d'activité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 25 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Infor - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 65,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, italien, japonais, russe, tchèque - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Brésil, Canada, Chine, Corée du Sud, Espagne, France, Italie, Japon, Royaume-Uni, Singapour, Taïwan, Tchéquie, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Automatisation du marketing - Fonctions pour secteur de l'assurance - Gestion des activités commerciales - Gestion des campagnes - Gestion des contacts - Gestion des flux de travail - Gestion des leads - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - Marketing par courriel - Rapports et analyses - Segmentation de leads - Suivi des interactions - Suivi des médias sociaux - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) - [Outils de social CRM](https://fr.capterra.ca/directory/31584/social-crm-tools/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) - [Logiciels de prospection](https://fr.capterra.ca/directory/31017/lead-capture/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Agile CRM](https://fr.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews) ## Avis ### "Powerful and Useful ERP software" — 5.0/5 > **Mahonri** | *17 octobre 2019* | Construction de matériel ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: It has all of the tools needed to perform your job. It could be as fancy and broad as you design it > > **Inconvénients**: It could be a little difficult to learn how to use it > > Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way ----- ### "Experience With Infor Saleslogix" — 4.0/5 > **Utilisateur vérifié** | *18 mai 2016* > > **Avantages**: Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint). > > **Inconvénients**: Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home. > > I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing Automation, Customer Service Automation, Complete Mobile CRM, highly advanced Outlook and Gmail Integration, and 100GB of Data Storage for each 50 users (which is often overlooked when comparing Cost and ROI. Infor SLX Enterprise is available as a Cloud, On-Premise, or Hybrid Offering. At 48% the cost per user of SFDC Lightning (excluding storage), ISLX CRM has an overall productivity rapid-return-on-value built-in. ----- ### "Horrible Software" — 2.0/5 > **Kathleen** | *12 juin 2018* | Fabrication électrique/électronique | Taux de recommandation : 1.0/10 > > **Avantages**: There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing. > > **Inconvénients**: Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out live it does not work. Sending Outlook messages to CRM is usually touch and go--it works if it feels like it. SLOW response time when saving--I call it the spinning wheel of death. It is a slow process to move one contact to another account--Attachments do not follow the contact (there should be an option to select if the user wants the attachments to follow.) DQ software (an extra purchase to weed out duplicate accounts and contacts) is slow and does not pick up the majority of the duplicates. I have more success sorting and reviewing the Account and Contact data myself. Using DQ does not allow the user to sort the lists in any order--results are in groups, so if you see an account or contact in another group that you want to combine with another group, you are unable to do so. When working within a group not all the columns can be used for filtering the list (group). We have two modules that were designed for our company and there are always bugs--The program often freezes or does not respond when saving. More often than not, when saving notes/history--you think it is frozen, you hit save again and maybe again to be safe, but when the program finally responds, it actually saves the information multiple times. Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth. Many fields you would think would be available (all fields with a person's name). Many times the only selection is a nondescript user number. This is useless. When sorting through lists, if you select an item in the list and go back to the list the program takes you back to the top of the list instead of where you left off in the list. This is a big time waster. Group Deleting is not available/errors out. Each item must be opened and deleted. Big time waster if you know there are several in a group that need to be deleted. Unable to have one contact associated with multiple offices. You must have duplicate contacts to achieve this goal. ----- ### "Infor CRM" — 5.0/5 > **Ken** | *29 novembre 2018* | Immobilier | Taux de recommandation : 5.0/10 > > **Avantages**: The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features. > > **Inconvénients**: The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis. ----- ### "Good overall CRM system. Cost effective vs. SalesForce" — 4.0/5 > **Steve** | *9 juillet 2018* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com > > **Inconvénients**: Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools. > > Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/148351/infor-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/148351/infor-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées