--- description: Seekom : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Seekom - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Seekom](/software/148849/seekom-ibex) # Seekom Canonical: https://fr.capterra.ca/software/148849/seekom-ibex Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/148849/seekom-ibex?page=2) > Système de gestion hôtelière entièrement basé sur le cloud avec un gestionnaire de canaux de vente intégré et une fonction de gestion des cartes de crédit certifiée par la PCI (Payment Card Industry). > > Conclusion : 23 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Seekom? hôtels, motels, auberges, parcs de vacances, B\&B ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 23 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Seekom - **Pays**: Wellington, Nouvelle-Zélande - **Entreprise fondée en**: 2002 ## Contexte commercial - **À partir de**: 150,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Nouvelle-Zélande ## Fonctionnalités - Automatisation du marketing - Gestion de la réception - Gestion des biens - Gestion des calendriers - Gestion des recettes - Gestion des réservations - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations en ligne - Tarification dynamique ## Intégrations (2 au total) - PayPal - Xero ## Ressources d'aide - Service client/courriel - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de channel manager](https://fr.capterra.ca/directory/31615/hotel-channel-management/software) - [Logiciels de channel management](https://fr.capterra.ca/directory/30678/channel-management/software) - [Logiciels de gestion de colonies de vacances](https://fr.capterra.ca/directory/10040/camp-management/software) ## Logiciels similaires 1. [Cloudbeds](https://fr.capterra.ca/software/158839/cloudbeds) — 4.3/5 (345 reviews) 2. [Yanolja Cloud Solution Property Management System (PMS)](https://fr.capterra.ca/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 3. [Little Hotelier](https://fr.capterra.ca/software/144307/little-hotelier) — 4.1/5 (234 reviews) 4. [Sirvoy](https://fr.capterra.ca/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 5. [ResNexus](https://fr.capterra.ca/software/129392/reservation-nexus) — 4.8/5 (431 reviews) ## Avis ### "Our experience with Seekom" — 5.0/5 > **Deka** | *5 novembre 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. \[sensitive content hidden\] was great helping us out with the transition back with Seekom. > > **Inconvénients**: So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone. ----- ### "Using Seekom Ibex in the UK for 3 years now - EXCELLENT" — 5.0/5 > **Paul** | *12 juillet 2016* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent. > > **Inconvénients**: We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date? > > We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively. ----- ### "Terrible Customer Support" — 3.0/5 > **Bridget** | *18 février 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 3.0/10 > > **Avantages**: The back end is easy to use, practical and reliable. Functionality is great. Can invoice agents easily and track Great flexiblitiy to send out emails to guests: automatic ones, templates, payment links. > > **Inconvénients**: Since it has been sold to an overseas company the support has gone down hill big time. You can no longer call anyone, you must submit a 'ticket' and if you are lucky someone might get back in a day or two, often one week. The booking calendar that guests use to book on your website is not user friendly. More expensive than lots of other similar companies They charge you extra unless you use their payment gateway > > We have been with Seekom for 9 years. The lack of customer support to answer anything from a quick question to a major problem has really tainted our view of Seekom ----- ### "good company, good team, excellent support" — 4.0/5 > **YUBO** | *4 août 2017* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software > > **Inconvénients**: need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters > > well, more efficient to summary the data/ manage daily booking/even suport the boom gate ----- ### "Gold plated pricing for tin plated service" — 3.0/5 > **Brett** | *5 février 2024* | Hôtellerie | Taux de recommandation : 1.0/10 > > **Avantages**: The primary drivers in the decision to move to iBex was our desire for a cloud based system and the availability of an integration with a dynamic pricing provider that we wanted. Both of these iBex delivered on, and they essentially functioned flawlessly. iBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful. Another positive due to the longevity of iBex is that there is a good number of people out there that have used or been exposed to the system, which proved advantageous in terms of staffing and training requirements. We used a third party payment gateway through iBex, and it worked very well. > > **Inconvénients**: Price. Service. To have the integration we needed, required us being on an iBex package that included a commission on ALL bookings entered into the PMS. Their commission plus PMS charge resulted in pricing well and truly above all other PMS systems we looked into. Fruitless efforts were spent with them trying to come up with an alternative pricing structure - they communicated in circles and riddles until I eventually gave up and focused on finding an alternative PMS provider. I tried to find an acceptable way to remain with iBex, but they in essence were not interested. Polar opposite to the exorbitant pricing was the service, or lack of, from Seekom/iBex. It was extremely difficult to make any contact with them, and when they did respond things happened at glacial speed. It got to the point the only reliable way to get them was to raise a service ticket, and then while watching a tree grow, just wait for a response to come. In their defense, the system was generally reliable once set up. But good luck if you need help making changes. Th UI is old and dated. It works, but its not intuitive. The Booking Engine is terrible. They have created a new one, but its functionality is flawed to the point we saw a dive in direct bookings and we had to reinstate their old BE. We were part of the beta test on the BE implementation, but when it got to the point we had to dump it, no interest was shown by them as to what the issues were or how to mitigate or rectify. Beware: in a few months time, their new BE will be the only one available on their platform. > > The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue. An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes. Once they have you, they don't care. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/148849/seekom-ibex?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/148849/seekom-ibex) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées