--- description: Seekom : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Seekom - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Seekom](/software/148849/seekom-ibex) # Seekom Canonical: https://fr.capterra.ca/software/148849/seekom-ibex Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/148849/seekom-ibex?page=2) > Système de gestion hôtelière entièrement basé sur le cloud avec un gestionnaire de canaux de vente intégré et une fonction de gestion des cartes de crédit certifiée par la PCI (Payment Card Industry). > > Conclusion : 23 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Seekom? hôtels, motels, auberges, parcs de vacances, B\&B ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 23 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Seekom - **Pays**: Wellington, Nouvelle-Zélande - **Fondé**: 2002 ## Contexte commercial - **À partir de**: 150,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Nouvelle-Zélande ## Fonctionnalités - Automatisation du marketing - Gestion de la réception - Gestion des biens - Gestion des calendriers - Gestion des recettes - Gestion des réservations - Gestion des réservations - Gestion des taux - Gestion des tâches ménagères - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Point de vente (PDV) - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations en ligne - Tarification dynamique ## Intégrations (2 au total) - PayPal - Xero ## Ressources d'aide - Service client/courriel - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de channel manager](https://fr.capterra.ca/directory/31615/hotel-channel-management/software) - [Logiciels de channel management](https://fr.capterra.ca/directory/30678/channel-management/software) - [Logiciels de gestion de colonies de vacances](https://fr.capterra.ca/directory/10040/camp-management/software) ## Logiciels similaires 1. [Sirvoy](https://fr.capterra.ca/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 2. [ResNexus](https://fr.capterra.ca/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 3. [Cloudbeds](https://fr.capterra.ca/software/158839/cloudbeds) — 4.3/5 (337 reviews) 4. [WebRezPro](https://fr.capterra.ca/software/113348/webrezpro) — 4.6/5 (211 reviews) 5. [eZee Absolute](https://fr.capterra.ca/software/135751/ezee-absolute) — 4.6/5 (405 reviews) ## Avis ### "Our experience with Seekom" — 5.0/5 > **Deka** | *5 novembre 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. \[sensitive content hidden\] was great helping us out with the transition back with Seekom. > > **Inconvénients**: So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone. ----- ### "Using Seekom Ibex in the UK for 3 years now - EXCELLENT" — 5.0/5 > **Paul** | *12 juillet 2016* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent. > > **Inconvénients**: We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date? > > We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively. ----- ### "Terrible Customer Support" — 3.0/5 > **Bridget** | *18 février 2026* | Loisirs, voyage et tourisme | Taux de recommandation : 3.0/10 > > **Avantages**: The back end is easy to use, practical and reliable. Functionality is great. Can invoice agents easily and track Great flexiblitiy to send out emails to guests: automatic ones, templates, payment links. > > **Inconvénients**: Since it has been sold to an overseas company the support has gone down hill big time. You can no longer call anyone, you must submit a 'ticket' and if you are lucky someone might get back in a day or two, often one week. The booking calendar that guests use to book on your website is not user friendly. More expensive than lots of other similar companies They charge you extra unless you use their payment gateway > > We have been with Seekom for 9 years. The lack of customer support to answer anything from a quick question to a major problem has really tainted our view of Seekom ----- ### "good company, good team, excellent support" — 4.0/5 > **YUBO** | *4 août 2017* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software > > **Inconvénients**: need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters > > well, more efficient to summary the data/ manage daily booking/even suport the boom gate ----- ### "Never use this - there are far better options on the market" — 1.0/5 > **Alisa** | *28 août 2024* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: The system is easy to use and we could easily go between our different properties. > > **Inconvénients**: The support is non existent and the 'important staff' ie account managers ect are awful. > > Was a great product before it was sold to overseas buyer. It is not worth using now. The support is horrific. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/148849/seekom-ibex?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/148849/seekom-ibex) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées