---
description: CloudAgent : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CloudAgent - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [CloudAgent](/software/149038/cloudagent)

# CloudAgent

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> Solution du centre d'appels multicanaux sur le cloud desservant plus de 1000 clients dans 20 secteurs industriels.
> 
> Conclusion : 32 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise CloudAgent?

20 secteurs industriels sont desservis, avec pour marché cible l'e-commerce, l'hôtellerie, les hôpitaux, la logistique et les start-ups.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 32 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Ozonetel Communications
- **Pays**: Milpitas, É.-U.
- **Fondé**: 2007

## Contexte commercial

- **À partir de**: 45,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, Inde, Royaume-Uni, États-Unis

##  Fonctionnalités

- Automate d'appel
- CTI (couplage téléphonie informatique)
- Distribution automatique des appels
- Enregistrement des appels
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des enquêtes et sondages
- Gestion des listes d'attente
- IVR
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Messagerie vocale
- Numéroteur automatique
- Numéroteur prédictif (predictive dialer)
- Personnalisation de la voix
- Prise en charge de plusieurs scripts
- Rapports et analyses
- Routage des appels
- Saisie téléphonique
- Scripts d'appel
- Suivi des appels
- Synthèse vocale
- Transfert d’appel
- VoIP

## Intégrations (7 au total)

- Freshdesk
- Google Analytics 360
- Mixpanel
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite
- Zoho CRM

## Ressources d'aide

- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software)
- [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)
- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)

##  Logiciels similaires

1. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews)
2. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews)
3. [Ricochet360](https://fr.capterra.ca/software/141932/ricochet) — 4.8/5 (82 reviews)
4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [Dialpad](https://fr.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (562 reviews)

## Avis

### "Amazing product, great support team and excellent dashboards" — 4.0/5

> **Utilisateur vérifié** | *12 juillet 2019* | Hôtellerie | Taux de recommandation : 8.0/10
> 
> **Avantages**: easy to learn, array of data analysis capabilities, cross platform functionalities
> 
> **Inconvénients**: frequent downtime, server disconnects often
> 
> overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

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### "Good service on support" — 5.0/5

> **Srinivas** | *14 décembre 2021* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: Features are really good and also support when ever required is appreciated from them.
> 
> **Inconvénients**: We dont have any as such as per our business
> 
> It is really good and our service was smooth with the tool.

-----

### "Review" — 4.0/5

> **Laxman** | *21 octobre 2021* | Automobile | Taux de recommandation : 7.0/10
> 
> **Avantages**: Ease of use.  Easily integrated with SugarCRM  BPM360 that we use.
> 
> **Inconvénients**: The user interfaces and user experiences needs improvement. Both from the Agent perspective and the  admin screens.  The data and graphical representations have great scope of improvements.  
Since 2017 I have not seen any upgrade and features added that makes the software
> 
> The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.

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### "Good product but can be the best\!\!" — 5.0/5

> **Ashutosh** | *14 juin 2019* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10
> 
> **Avantages**: - Easy to understand 
- Quality of back up support is very good
- Ownership of the account manager is fabulous 
- Support for initial training is also very good
> 
> **Inconvénients**: - Lacks direct crm integration
- Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization.
> 
> \- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience.
- Gives the manager the real-time performance of the agents.
- A good software setup helps the organization to grow.

-----

### "KooKoo CloudAgent EF Implementation" — 4.0/5

> **Doug** | *1 juillet 2019* | Électronique grand public | Taux de recommandation : 9.0/10
> 
> **Avantages**: The support and customization during the setup.  The support after it was initially setup has been excellent as well.  The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.  I has integrated well with our CRM and has been easy to use and change as needed.
> 
> **Inconvénients**: We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly.
> 
> It has been a good experience and the team has been very responsive and able to solve any issues right away.  They helped to design the right system for our needs and have supported it as changes or recommendations were voiced.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/149038/cloudagent)

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| pt | <https://www.capterra.com.br/software/149038/cloudagent> |
| pt-PT | <https://www.capterra.pt/software/149038/cloudagent> |

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