---
description: Helcim : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Helcim - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de caisse](/directory/20052/point-of-sale/software) > [Helcim](/software/149107/virtual-terminal)

# Helcim

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> Helcim est une entreprise de paiement qui permet aux entreprises d'accepter le paiement par cartes de crédit facilement et à un prix abordable.
> 
> Conclusion : 33 utilisateurs lui ont donné la note de **3.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Helcim?

Petites et moyennes entreprises.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.8/5** | 33 Avis |
| Simplicité | 3.9/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.9/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Helcim
- **Pays**: Calgary, Canada
- **Fondé**: 2006

## Contexte commercial

- **Type de licence**:  (Version gratuite disponible)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Accès mobile
- Base de données de contacts
- Calcul des taxes
- Catalog Management
- Comptes clients
- Conformité PCI
- Facturation
- Facturation récurrente de plusieurs périodes
- Facturation récurrente et des abonnements
- Factures personnalisables
- Gestion de l'e-commerce
- Gestion de site web
- Gestion des abonnements
- Gestion des avis
- Gestion des bons de commande
- Gestion des commandes
- Gestion des expéditions
- Gestion des promotions
- Gestion des remboursements
- Gestion des remises
- Gestion des retours
- Gestion des stocks
- Gestion des stocks de la vente au détail
- Intégration comptable
- Lecteur de carte mobile
- Logiciels CRM (gestion de la relation client)
- Marketing par courriel
- NFC sans contact
- Options de paiement multiples
- Paiements en personne
- Paiements mobiles
- Paiements électroniques
- Panier d'achat
- Payment Gateway Integration
- Point de vente (PDV)
- Prévention des paiements frauduleux
- Rappels
- Rapports de ventes
- Rapports et analyses
- Rapports et statistiques
- Sécurité des données
- Third-Party Integrations
- Traitement des cartes de crédit
- Traitement des cartes de crédit et de débit
- Traitement des factures
- Traitement des paiements
- Traitement des paiements ACH

## Intégrations (3 au total)

- QuickBooks Online
- WooCommerce
- Xero

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software)

## Catégories connexes

- [Logiciels de traitement des paiements](https://fr.capterra.ca/directory/30232/payment-processing/software)
- [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software)
- [Logiciels de facturation](https://fr.capterra.ca/directory/30015/billing-and-invoicing/software)
- [Logiciels de facturation récurrente](https://fr.capterra.ca/directory/30927/recurring-billing/software)
- [Logiciels de caisse](https://fr.capterra.ca/directory/20052/point-of-sale/software)

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## Avis

### "Closed Tickets, No Transparency, and Misleading Onboarding – A Disappointing Helcim Experience" — 1.0/5

> **Utilisateur vérifié** | *4 décembre 2025* | Comptabilité | Taux de recommandation : 1.0/10
> 
> **Avantages**: The marketing materials and website initially appeared transparent and modern. The Learning Centre and developer documentation are well‑organized, but they are not a substitute for real onboarding support.
> 
> **Inconvénients**: Lack of transparency on actual rates and agreements.

Tickets closed without resolution.

No callback or dedicated onboarding support.

Contradictory and sugar‑coated messaging from staff.

Aggressive marketing that does not match the reality of customer experience.
> 
> I attempted to onboard my incorporated business with Helcim in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests were ignored.


My overall experience was negative. Helcim activated my account without providing clear rates or agreements, ignored sales inquiries, and closed tickets prematurely. Their responses were impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to continue with my existing provider of three years, who values transparency and ethics.

I was evaluating Helcim for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I deliberately held back from transferring clients until I had clarity on rates and agreements — which never came.

-----

### "Happy customer's review" — 5.0/5

> **Vlad** | *26 janvier 2026* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Great solution\! As for small business owner, for me this was super easy to setup and start using. Limit of $10K per month little limits my abilities but I hope that will change in the future. I use only direct from online store redirect so not using invoicing or other features.
> 
> **Inconvénients**: I am not sure what to say here, I like everything so far. I am not sure what to say here, I like everything so far.
> 
> Happy customer \! Easy to use, easy to setup interface. Great solution\! Also like the web interface very much\!

-----

### "Scam? Data collector?" — 1.0/5

> **MD RIAJ UDDIN** | *26 septembre 2024* | Marketing et publicité | Taux de recommandation : 0.0/10
> 
> **Avantages**: Price is cheaper compared to  Stripe and other platforms.
> 
> **Inconvénients**: After taking all my information (my SIN number and all) they declined my application without referring the cause. We have a legitimate business with proper documentation. They didn't even ask for additional documents. Straight declined\! I don't feel safe now after sharing all my information.

You should have mentioned during the signing-up process about your application criteria before taking personal information.

Is this a way to collect people's personal information?
> 
> Unbelievably bad\! I used Stripe for a long time and would definitely go back\!

-----

### "Great product, Great customer service, better than others" — 4.0/5

> **Kobie** | *2 mars 2026* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: Apis work, testable, and good customer service. 

Cant tell you how much customer service means in this time
> 
> **Inconvénients**: Need a better pay widget. One that allos you to add more fields and customize checkout. For my product I need discount codes to be tracked for purchase for affiliate marketers.
> 
> Its been 👍 great. You guys even listen to my suggestions.
I had issues with APIs and customer representative assissted me with solving my problem. I also noted it would be better if their customers could get a list of subscriptions and customers through and api.

-----

### "Small business friendly" — 4.0/5

> **Courage** | *12 juin 2025* | Immobilier | Taux de recommandation : 10.0/10
> 
> **Avantages**: My favorite feature of Helcim is the ability to pass the processing fees onto the customer or not, it's my choice.
> 
> **Inconvénients**: I don't like the fact that I don't receive a notification when a customer pays an invoice online. I have to manually check if its paid.
> 
> I feel like Helcim is very small business friendly. They make the payment process easy for me and my customers.

-----

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/149107/virtual-terminal)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/149107/Virtual-Terminal/> |
| en-AE | <https://www.capterra.ae/software/149107/virtual-terminal> |
| en-AU | <https://www.capterra.com.au/software/149107/virtual-terminal> |
| en-CA | <https://www.capterra.ca/software/149107/virtual-terminal> |
| en-GB | <https://www.capterra.co.uk/software/149107/virtual-terminal> |
| en-IE | <https://www.capterra.ie/software/149107/virtual-terminal> |
| en-IL | <https://www.capterra.co.il/software/149107/virtual-terminal> |
| en-IN | <https://www.capterra.in/software/149107/virtual-terminal> |
| en-NZ | <https://www.capterra.co.nz/software/149107/virtual-terminal> |
| en-SG | <https://www.capterra.com.sg/software/149107/virtual-terminal> |
| en-ZA | <https://www.capterra.co.za/software/149107/virtual-terminal> |
| fr | <https://www.capterra.fr/software/149107/virtual-terminal> |
| fr-BE | <https://fr.capterra.be/software/149107/virtual-terminal> |
| fr-CA | <https://fr.capterra.ca/software/149107/virtual-terminal> |
| fr-LU | <https://www.capterra.lu/software/149107/virtual-terminal> |

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