--- description: VirtualPBX : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VirtualPBX - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [VirtualPBX](/software/149117/business-voip) # VirtualPBX Canonical: https://fr.capterra.ca/software/149117/business-voip Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/149117/business-voip?page=2) > Bénéficiez d'un nombre illimité de minutes, de SMS et de visioconférences à partir de 26,99 $/mois\*\*\*\*\* Réalisez 40 à 80 % d'économies par rapport aux systèmes téléphoniques professionnels traditionnels. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise VirtualPBX? VirtualPBX dessert un marché diversifié de petites et moyennes entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 36 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: VirtualPBX - **Pays**: San Jose, É.-U. - **Fondé**: 1997 ## Contexte commercial - **À partir de**: 9,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Audio/Video Conferencing - Automate d'appel - Automated Attendant - Chat vidéo - Clavardage et messagerie - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences - Contrôles/Permissions d'accès - Distribution automatique des appels - Distribution des appels - Enquêtes et feedback - Enregistrement des appels - Enregistrements - Envoi de SMS en masse - Extensions virtuelles - Fichiers audio et vidéo bidirectionnels - Filtrage d'appels - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Logiciels SIP (softphone) - Messagerie SMS - Messagerie instantanée - Messagerie planifiée - Messagerie vocale - Outils de collaboration - PBX - Partage des fichiers - Profils des appelants - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage des appels - Réponses automatisées - Suivi des appels - Suivi des appels - Tableau de bord - Transcription des appels - Transfert de fichiers - Transfert d’appel - VoIP ... et 8 fonctionnalités supplémentaires ## Intégrations (14 au total) - Asana - Clio - Dropbox Business - Freshdesk - Gmail - Google Calendar - Google Sheets - HubSpot CRM - Microsoft Teams - Salesforce Platform - Shopify - Slack - Trello - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Plateformes SMS marketing](https://fr.capterra.ca/directory/30842/sms-marketing/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de digital workplace](https://fr.capterra.ca/directory/31536/digital-workplace/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://fr.capterra.ca/software/208208/800-com) — 4.7/5 (313 reviews) 3. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://fr.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://fr.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Avis ### "A simple way to get a professional phone system for your business" — 5.0/5 > **Christopher** | *22 janvier 2019* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: We have been VirtualPBX customers for years. When our small business outgrew something like Google Voice, we needed something that had robust calling features that matched our business model. We also needed something modern, and VirtualPBX hit the right price point for us. We are a web development company of about half a dozen people, who each need their own extension and routing rules, forwarding to their cell phone, and SIP softphone capability since we're frequently on the move. VirtualPBX provides all these "level up" advanced features of a traditional PBX or in-house system, without all the overhead or tech know-how. Their concierge service translated all our requirements into the configuration and setup, trained us, and then we were off and running. > > **Inconvénients**: The new "Dash" experience is modern and makes mostly intuitive sense, but isn't perfect. But online chat is very responsive to help you get through any issues you have, and it's right there, which I love. Less so with the software, but I wish the SIP licenses weren't an add-on cost. ----- ### "VPBX is Helpful, Affordable, and Responsive" — 5.0/5 > **Amanda** | *23 octobre 2025* | Bureau exécutif | Taux de recommandation : 9.0/10 > > **Avantages**: It is easy to use and easy to set up. The customer support is extremely prompt and helpful. There have been very few and very short outages. This is helpful so that it doesn't interrupt service to our clients. Our team members are able to use phone, browser, or mobile, and this is extremely helpful. > > **Inconvénients**: I would love to see a lower cost as our number of active lines fluctuates. I know it is difficult to stay competitive. I would also like the ability to customize the reporting to show outbound calls for each team member without having to pull the data manually. > > Overall, the experience has been good. The IT support is very helpful and goes above and beyond to support us as needed. We have not yet explored the mobile options for message sending, but we will be doing so in 2026. The call management and recording system has been better than expected. ----- ### "Support was not up to todays norms." — 1.0/5 > **Steve** | *25 janvier 2024* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing, could not get help with problems I was having from any department, all were just passing the buck. > > **Inconvénients**: Support from their onboarding department. > > Wasted about three weeks trying to get my SMS account set up. They have not clue what they were doing and would do nothing to help me. ----- ### "\[sensitive content hidden\] was my guardian angel." — 5.0/5 > **Paul** | *25 août 2025* | Services juridiques | Taux de recommandation : 9.0/10 > > **Avantages**: That \[sensitive content hidden\] got my line ported \& set up in a few days so I did not suffer any down time for my business. > > **Inconvénients**: A bit pricey compared to what I had with VOIPO and what was recomended, VOIP.MS but it has worked without a problem so far. > > Excellent\! \[sensitive content hidden\] was personable, stayed on top of getting my number ported and set up, and the system has worked so far. ----- ### "Good Value and Customer Service" — 5.0/5 > **Bill** | *25 septembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: I have been with VirtualPBX for well over a decade and have not had a bad experience. The tech support staff is always responsive and helpful. My business has grown significantly and VirtualPBX has helped me along the way. > > **Inconvénients**: The user interface (Dash) is a little confusing for people who don't work in telecom/business phone systems, but tech support is helpful and many times, once any changes are made, the system requires little-to-no interaction. > > Overall I am pleased. The service is works well, is fairly easy to administer. The online guides are helpful. I appreciate the chat feature where someone is always available to help. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/149117/business-voip?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/149117/business-voip) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées