--- description: Smart Service : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smart Service - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour entreprises de dératisation](/directory/30592/pest-control/software) > [Smart Service](/software/149343/smart-service) # Smart Service Canonical: https://fr.capterra.ca/software/149343/smart-service Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/149343/smart-service?page=2) > Smart Service optimise QuickBooks en y ajoutant des fonctions de facturation, de planification, d'ordres de travail et de gestion client pour en faire un logiciel adressé aux entrepreneurs. > > Conclusion : 269 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Smart Service? Smart Service est la solution logicielle idéale pour toute entreprise de services de maintenance sur site, quelle que soit sa taille. Des ventes aux services, ce programme s'associe à QuickBooks pour faciliter les tâches de planification et de facturation. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 269 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: My Service Depot - **Pays**: Lewis Center, É.-U. - **Fondé**: 1992 ## Contexte commercial - **À partir de**: 1,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Antigua-et-Barbuda, Bahamas, Barbade, Canada, Jamaïque, Saint-Vincent-et-les Grenadines, Sainte-Lucie, Saint‑Kitts‑et‑Nevis, Trinité-et-Tobago, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Application mobile - Base de données de clients - Base de données de contacts - Coût des tâches - Devis - Facturation - GPS - Gestion client - Gestion de la flotte - Gestion des calendriers - Gestion des contrats/licences - Gestion des documents - Gestion des expéditions - Gestion des factures - Gestion des ordres de travail - Gestion des réservations - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion des équipements - Historique des clients - Historique des services - Intégration QuickBooks - Logiciels CRM (gestion de la relation client) - Maintenance préventive - Paiements électroniques - Planification - Planification de la maintenance - Planification des tâches - Planification en temps réel - Portail libre-service - Pour sous-traitants en commerce/électr. industrielle - Rappels - Rapports et statistiques - Real-Time Updates - Recouvrement des paiements sur le terrain - Routage - Réservation en ligne - Signature électronique - Stockage de documents - Suivi de l'infestation - Suivi des tâches - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Synchronisation du calendrier - Third-Party Integrations - Traitement des paiements ## Intégrations (7 au total) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour entreprises de dératisation](https://fr.capterra.ca/directory/30592/pest-control/software) ## Catégories connexes - [Logiciels pour entreprises de dératisation](https://fr.capterra.ca/directory/30592/pest-control/software) - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Logiciels d'affectation du personnel](https://fr.capterra.ca/directory/30059/service-dispatch/software) - [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software) - [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5092 reviews) 2. [Housecall Pro](https://fr.capterra.ca/software/140363/housecall-pro) — 4.7/5 (2739 reviews) 3. [Kickserv](https://fr.capterra.ca/software/122541/kickserv) — 4.4/5 (387 reviews) 4. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (417 reviews) ## Avis ### "I really like Smart Service" — 5.0/5 > **Kendall** | *20 décembre 2017* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes. > > **Inconvénients**: The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out. > > Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice. ----- ### "Smart Service" — 4.0/5 > **Utilisateur vérifié** | *12 décembre 2019* | Construction | Taux de recommandation : 7.0/10 > > **Avantages**: It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect. > > **Inconvénients**: It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change. > > It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years. ----- ### "Scheduling Guru" — 3.0/5 > **Deb** | *21 septembre 2016* | Services aux consommateurs | Taux de recommandation : 2.0/10 > > **Avantages**: Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy. > > **Inconvénients**: Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it. > > My employer was quite hopeful that Smart Service would be the answer to our scheduling \& invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more. ----- ### "takes time to get used to but very functional" — 4.0/5 > **Utilisateur vérifié** | *12 mars 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL the tech also has the ability to make estimates and email to the client right on the spot with our custom made form. Has reduced our paper consumption by 80% in the first year. > > **Inconvénients**: Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds. Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time. > > Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :) ----- ### "Workforce management made that easy\!" — 5.0/5 > **Utilisateur vérifié** | *5 avril 2019* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: What I like about the software is that aside from the fact that this is a scheduler, employees are being notified of the schedule/task update real time. Useful to us that is starting to expand our company that majority of our employees are in the field and no time to get back to the office for schedule check. Another awesome feature of this software is that after the schedule or task is complete management is notified back for the job well done. > > **Inconvénients**: In my experience I can't see any problem, probably the interface make it a little bit alive. > > Overall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management. ----- Page : 1/12\ Suivant: [Page suivante](https://fr.capterra.ca/software/149343/smart-service?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/149343/smart-service) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées