--- description: MSP Manager : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MSP Manager - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des services d'assistance](/directory/30675/issue-tracking/software) > [MSP Manager](/software/149462/msp-manager) # MSP Manager Canonical: https://fr.capterra.ca/software/149462/msp-manager Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/149462/msp-manager?page=2) > MSP Manager est logiciel de service d'assistance et de facturation basé sur le web qui vous aide à gérer votre activité de services informatiques avec une efficacité maximale. > > Conclusion : 15 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise MSP Manager? Que vous soyez un fournisseur de services informatiques desservant 5 ou 105 clients, vous pouvez vous organiser, fournir un meilleur service client et vous assurer que chaque heure est facturée avec MSP Manager. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 15 Avis | | Simplicité | 3.5/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: N-able ## Contexte commercial - **À partir de**: 49,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, suédois - **Pays disponibles**: Afrique du Sud, Allemagne, Antigua-et-Barbuda, Argentine, Australie, Autriche, Bahamas, Barbade, Belgique, Brésil, Canada, Costa Rica, Danemark, Dominique, Espagne, Estonie, Finlande, France, Groenland, Irlande et 21 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Gestion de la base de connaissances - Gestion des affectations - Gestion des billets - Gestion des connaissances - Gestion des tâches - Planification - Portail libre-service - Rapports et statistiques - Support client - Tableau de bord - Tableau de bord d'activités ## Intégrations (4 au total) - N-sight RMM - QuickBooks Online - QuickBooks Online Advanced - Xero ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) ## Catégories connexes - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Logiciels d'infogérance](https://fr.capterra.ca/directory/30921/msp/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) ## Logiciels similaires 1. [N-central](https://fr.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews) 2. [NinjaOne](https://fr.capterra.ca/software/165889/ninjaone) — 4.7/5 (282 reviews) 3. [Pulseway](https://fr.capterra.ca/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [IT Glue](https://fr.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Syncro](https://fr.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews) ## Avis ### "MSP Manager - your ticketing system" — 5.0/5 > **Paul** | *25 avril 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization. > > **Inconvénients**: limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools. > > MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks. ----- ### "Great help desk solution for small business." — 4.0/5 > **Chris** | *17 janvier 2018* | Informatique et sécurité réseau | Taux de recommandation : 8.0/10 > > **Avantages**: The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously. > > **Inconvénients**: New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier. > > A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. ----- ### "MSP Manager works well enough with N-Central" — 3.0/5 > **Dennis** | *30 avril 2025* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Generally accessible from anywhere, ticketing and notifications are adequate. > > **Inconvénients**: Reporting is basically non-existent as you can only use the limited canned reports. > > MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved. ----- ### "MSP Manager Revuew" — 4.0/5 > **Hugh** | *17 novembre 2022* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: How simple and intuitive it is to use. Could easily be picked up by new hires with little training. > > **Inconvénients**: Occasionally there are bugs with completing tickets that have been unresolved for a long time. > > MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within. ----- ### "It work \!" — 5.0/5 > **Utilisateur vérifié** | *28 mars 2023* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Can manage a lot of devices and permit automation > > **Inconvénients**: Sometime loading can be long but its working at the end ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/149462/msp-manager?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/149462/msp-manager) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées