--- description: Take Control : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Take Control - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes de service client](/directory/22/customer-service/software) > [Take Control](/software/149463/take-control) # Take Control Canonical: https://fr.capterra.ca/software/149463/take-control Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/149463/take-control?page=2) > MSP Anywhere est un logiciel de contrôle à distance rapide et fiable qui vous permet d'offrir une excellente assistance à distance à vos clients des services informatiques. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Take Control? Fournisseurs de services informatiques et prestataires d'infogérance (MSP) qui veulent offrir un excellent service client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 22 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: N-able ## Contexte commercial - **À partir de**: 19,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Antigua-et-Barbuda, Argentine, Australie, Autriche, Bahamas, Barbade, Belgique, Brésil, Canada, Chine, Costa Rica, Danemark, Dominique, Espagne, Estonie, Finlande, France, Groenland et 24 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès sans surveillance - Alerts/Escalation - Assistance à distance - Chat en temps réel - Chat vidéo - Clavardage et messagerie - Contrôles/Permissions d'accès - Dépannage - Enquêtes et feedback - Enregistrement de session - Gestion de la base de connaissances - Gestion des listes d'attente - Messagerie instantanée - Outils de diagnostic - Partage des fichiers - Rapports et analyses - Real-Time Monitoring - Routage automatisé ## Intégrations (3 au total) - N-central - N-sight RMM - Passportal ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) ## Catégories connexes - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) - [Logiciels de télétravail](https://fr.capterra.ca/directory/31855/remote-work/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Remote Access with everything you need and nothing you dont" — 4.0/5 > **Lucas** | *13 novembre 2023* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. > > **Inconvénients**: Not much to be honest, N-Ables support can be an issue. > > A very simple tool with all the features you need, like unattended, audio passthrough, file transfer etc. It just works. ----- ### "Awesome Remote Control Software." — 5.0/5 > **Patrick** | *26 juillet 2022* | Matériel informatique | Taux de recommandation : 10.0/10 > > **Avantages**: I like the ease of setup on both the Technician's computer and the Client's computers. I also like the "911" or New Session feature that allows me to send my customers to a website and download and setup temporary help sessions. The reporting function is very handy when it comes to billing. > > **Inconvénients**: The one thing that I don't like is the software's inability to save screen size and position. I find that I am resizing my "Window" a lot. It is a small annoyance that I have been able to work with. > > I am able to help the majority of my customers with Take Control which saves me time on the road going to my customers' place. ----- ### "A complete disappointment" — 2.0/5 > **Patrick** | *23 août 2025* | Hôpitaux et soins de santé | Taux de recommandation : 1.0/10 > > **Avantages**: Their platform is very easy to use and didn't experience any outages. The software didn't take up many system resources because it would often crash and not restart itself. The platform was very cheap and easily affordable. > > **Inconvénients**: Their software would often stop functioning on an endpoint and not restart, even when the computer was restarted. The support team was not helpful and could not solve the problem. Their application had no way to handle UAC prompts making it impossible to install software or help with user requests. > > Not a platform I would recommend as most aspects of the tool do not function well or at all. Basic user support needs can't be accomplished ----- ### "Great for remote management" — 5.0/5 > **Jaden** | *16 novembre 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I love the take control feature. It makes it very easy to work with clients and assist remotely. It is also very useful for working and connecting to my machine remotely > > **Inconvénients**: Takes a bit to connect to the workstation even after the workstation has been turned on > > I use this every single day and I have very little complaints about it ----- ### "Great product to help customers" — 5.0/5 > **Kane** | *17 février 2023* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: updates frequently so you're protected, allows you to just remote onto a customers pc so you can help them as quickly as possible. > > **Inconvénients**: the two screen option is a bit difficult, as it could just show two screens if you've got 2 but it makes you have to switch between > > It's great, I think it's an essential part of our day to day use to help customers as quickly and as best as we can ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/149463/take-control?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/149463/take-control) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées