--- description: CallTools : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://fr.capterra.ca/software/149510/call-center-software Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/149510/call-center-software?page=2) > Numérotation prédictive, de masse et de prévisualisation avec téléphone web intégré, CRM et équipe d'assistance interne dédiée. > > Conclusion : 155 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CallTools? Service pour les BPO, les call centers, les spécialistes du télémarketing, les organisateurs de rendez-vous, les centres de ventes et de support client de 50 à plus de 100 sièges ou bien les utilisateurs de CRM qui souhaitent uniquement parler à des clients, leads et prospects en direct. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 155 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CallTools - **Pays**: Irvine, É.-U. - **Entreprise fondée en**: 2014 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des leads - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion des performances - IVR - Identification de l'appelant - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des interactions - Tableau de bord - Transfert d’appel - VoIP ## Intégrations (33 au total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de télémarketing](https://fr.capterra.ca/directory/31034/telemarketing/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (321 reviews) 2. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (224 reviews) 3. [Readymode](https://fr.capterra.ca/software/136728/Readymode) — 4.6/5 (142 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 5. [Kixie PowerCall](https://fr.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (293 reviews) ## Avis ### "Great AutoDial and Management Oversight ability" — 4.0/5 > **Nikolai** | *19 octobre 2017* | Services sans fil | Taux de recommandation : 9.0/10 > > **Avantages**: The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. > > **Inconvénients**: The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. > > The ability to have better management oversight and for team to make more calls. ----- ### "Great service" — 5.0/5 > **Jason** | *19 juin 2024* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: We love the ease and set up. We like being able to review our calls. > > **Inconvénients**: It took us a while to figure out why we had audio issues and thanks to support we fixed it. > > Was great. Michael helped us resolve some audio issues and made sure we were taken care of. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17 août 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Inconvénients**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "Calltools is the best software to run a successful call center" — 5.0/5 > **Hannah** | *9 février 2023* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\! > > **Inconvénients**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\! > > My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\! ----- ### "Its feels custom built just for us" — 5.0/5 > **Jason** | *11 janvier 2024* | Pétrole et énergies | Taux de recommandation : 8.0/10 > > **Avantages**: What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. > > **Inconvénients**: If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. > > At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/149510/call-center-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/149510/call-center-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées