---
description: InCharge Unified Call Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: InCharge Unified Call Management - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour le suivi d'appel](/directory/30083/call-accounting/software) > [InCharge Unified Call Management](/software/149772/incharge-unified-call-management)

# InCharge Unified Call Management

Canonical: https://fr.capterra.ca/software/149772/incharge-unified-call-management

> Un système web de comptabilisation des appels performant et facile à utiliser qui collecte toutes les données CDR provenant de plusieurs fournisseurs comme AVAYA, CISCO et MITEL et génère des rapports détaillés.
> 
> Conclusion : 3 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise InCharge Unified Call Management?

Conçu pour les petites et moyennes entreprises, mais capable d'évoluer vers de grands systèmes multisites, le système est adapté à tous les secteurs, y compris le secteur public, la finance, la santé, l'éducation et les affaires générales.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 3 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: eTEL Technologies
- **Fondé**: 2001

## Contexte commercial

- **À partir de**: 500,00 $
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Comptes rendus entrants
- Comptes rendus sortants
- Durée d'appel
- Gestion des appels perdus
- Identification de l'appelant
- Rapports par extension
- Suivi des appels

## Ressources d'aide

- Service client/courriel
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels pour le suivi d'appel](https://fr.capterra.ca/directory/30083/call-accounting/software)

##  Logiciels similaires

1. [Proteus](https://fr.capterra.ca/software/177429/call-accounting-software) — 4.3/5 (3 reviews)
2. [Comm One Call Accounting](https://fr.capterra.ca/software/130807/call-accounting-pro) (0 reviews)
3. [Shadow CMS](https://fr.capterra.ca/software/34512/shadow-cms) — 2.0/5 (1 reviews)

## Avis

### "Etel~InCharge Review" — 4.0/5

> **Anna Maria** | *4 juillet 2022* | Gestion de l'enseignement | Taux de recommandation : 9.0/10
> 
> **Avantages**: It is easy to use once you get the hang of it.  Great application to keep all billing and inventory.  It can be customized to how you want to see your reports etc.
> 
> **Inconvénients**: I know that incharge must have some more options and customizable features.  Just not sure what it can fully do.  I think the template of the software could be more updated.  I would like to see it pull reports in the way you want to see it.  I understand things have to be customized, but options could be laid out better so the customer is more aware if it is a free customize or a paid one.
> 
> We have had incharge for years and I am starting to use it even more then before.  Once you really use it, you see how easy it is to use and helps with day to day work.

-----

### "Easy to use, great replacement for our existing system" — 5.0/5

> **Kelvin** | *8 mars 2016*
> 
> Customer service was great migrating us from our existing system, from the installation to training. Easy to use web interface and scheduling, simplifies reporting. Great price point as well.

-----

### "InCharge Unified Call Management Experience" — 4.0/5

> **Tara** | *30 juin 2022* | Gestion de l'enseignement | Taux de recommandation : 7.0/10
> 
> **Avantages**: We use the reporting function to run call detail reports quite frequently for our user base.  This can consist of single or multiple user reports.  The reports could be laid out a bit better for a clearer picture but all in all they do the job.
> 
> **Inconvénients**: Maintenance and integration was not as easy as we would have liked.  Would prefer if this portion was a bit more seamless.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/149772/incharge-unified-call-management)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/149772/InCharge-Unified-Call-Management/> |
| en-AE | <https://www.capterra.ae/software/149772/incharge-unified-call-management> |
| en-AU | <https://www.capterra.com.au/software/149772/incharge-unified-call-management> |
| en-CA | <https://www.capterra.ca/software/149772/incharge-unified-call-management> |
| en-GB | <https://www.capterra.co.uk/software/149772/incharge-unified-call-management> |
| en-IE | <https://www.capterra.ie/software/149772/incharge-unified-call-management> |
| en-IL | <https://www.capterra.co.il/software/149772/incharge-unified-call-management> |
| en-IN | <https://www.capterra.in/software/149772/incharge-unified-call-management> |
| en-NZ | <https://www.capterra.co.nz/software/149772/incharge-unified-call-management> |
| en-SG | <https://www.capterra.com.sg/software/149772/incharge-unified-call-management> |
| en-ZA | <https://www.capterra.co.za/software/149772/incharge-unified-call-management> |
| es | <https://www.capterra.es/software/149772/incharge-unified-call-management> |
| es-AR | <https://www.capterra.com.ar/software/149772/incharge-unified-call-management> |
| es-CL | <https://www.capterra.cl/software/149772/incharge-unified-call-management> |
| es-CO | <https://www.capterra.co/software/149772/incharge-unified-call-management> |
| es-CR | <https://www.capterra.co.cr/software/149772/incharge-unified-call-management> |
| es-DO | <https://www.capterra.do/software/149772/incharge-unified-call-management> |
| es-EC | <https://www.capterra.ec/software/149772/incharge-unified-call-management> |
| es-MX | <https://www.capterra.mx/software/149772/incharge-unified-call-management> |
| es-PA | <https://www.capterra.com.pa/software/149772/incharge-unified-call-management> |
| es-PE | <https://www.capterra.pe/software/149772/incharge-unified-call-management> |
| fr | <https://www.capterra.fr/software/149772/incharge-unified-call-management> |
| fr-BE | <https://fr.capterra.be/software/149772/incharge-unified-call-management> |
| fr-CA | <https://fr.capterra.ca/software/149772/incharge-unified-call-management> |
| fr-LU | <https://www.capterra.lu/software/149772/incharge-unified-call-management> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@fr.capterra.ca","url":"https://fr.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://fr.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"InCharge Unified Call Management","description":"InCharge Unified Call Management est une puissante solution web de reporting et de comptabilisation des appels qui peut générer des rapports détaillés ou récapitulatifs sur votre système téléphonique PBX (Private Branch Exchange) et vos appareils mobiles. Avec plus de vingt ans d'expérience et des milliers d'installations réussies, les applications InCharge de reporting CDR (Call Detail Record) et sans fil sont la solution idéale. Sa longue liste de fonctionnalités répond à tous vos besoins.\nInterface web facile à utiliser, prise en charge de serveur virtuel, rapports personnalisables, prise en charge de plusieurs PBX (par exemple, AVAYA, Cisco et Mitel) et compatibilité avec Avaya DBA.","url":"https://fr.capterra.ca/software/149772/incharge-unified-call-management","@type":"SoftwareApplication","@id":"https://fr.capterra.ca/software/149772/incharge-unified-call-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://fr.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"500","@type":"Offer","priceCurrency":"CAD"},"operatingSystem":"Cloud, Windows, Windows on premise"},{"@type":"FAQPage","@id":"https://fr.capterra.ca/software/149772/incharge-unified-call-management#faqs","mainEntity":[{"name":"Qui utilise InCharge Unified Call Management?","@type":"Question","acceptedAnswer":{"text":"Conçu pour les petites et moyennes entreprises, mais capable d'évoluer vers de grands systèmes multisites, le système est adapté à tous les secteurs, y compris le secteur public, la finance, la santé, l'éducation et les affaires générales.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels pour le suivi d'appel","position":2,"item":"/directory/30083/call-accounting/software","@type":"ListItem"},{"name":"InCharge Unified Call Management","position":3,"item":"/software/149772/incharge-unified-call-management","@type":"ListItem"}],"@id":"https://fr.capterra.ca/software/149772/incharge-unified-call-management#breadcrumblist"}]}
</script>