--- description: Kross Booking : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kross Booking - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [Kross Booking](/software/149847/kross-booking-suite) # Kross Booking Canonical: https://fr.capterra.ca/software/149847/kross-booking-suite Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/149847/kross-booking-suite?page=2) > PMS qui comprend un channel manager, un moteur de réservation et un système d'évaluation de la concurrence. Rapide, facile et complet, pour les chambres d'hôtes, les hôtels et les chaînes hôtelières. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Kross Booking? Hôtels de petite et moyenne taille, chaînes hôtelières, chambres d'hôtes et logements de location. Gestionnaire de locations et d'établissements de tous types. La fonctionnalité de gestion multi-propriétés vous offre une vue d'ensemble de votre activité. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 13 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Solutions Plus - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 3,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, italien - **Pays disponibles**: Italie ## Fonctionnalités - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des employés - Intégration GDS et OTA - Logiciels CRM (gestion de la relation client) - Point de vente (PDV) ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Logiciels similaires 1. [Sirvoy](https://fr.capterra.ca/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 2. [Lodgify](https://fr.capterra.ca/software/131924/lodgify) — 4.5/5 (1282 reviews) 3. [Cloudbeds](https://fr.capterra.ca/software/158839/cloudbeds) — 4.3/5 (337 reviews) 4. [ThinkReservations](https://fr.capterra.ca/software/182891/thinkreservations) — 4.9/5 (120 reviews) 5. [Little Hotelier](https://fr.capterra.ca/software/144307/little-hotelier) — 4.0/5 (220 reviews) ## Avis ### "Best Software for property manager and hotel owner" — 5.0/5 > **Marco** | *14 juin 2021* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: It's a completely tailor made software with a lot of function that could be add > > **Inconvénients**: Best customer satisfaction ever and could be esile tailor made to meet your needs. ----- ### "Un software affidabile per chi gestisce strutture in modo professionale" — 5.0/5 > **Filippo** | *17 décembre 2025* | Services et installations de loisirs | Taux de recommandation : 10.0/10 > > **Avantages**: La completezza e l’affidabilità del sistema. Channel manager stabile, sincronizzazioni puntuali e un PMS pensato davvero per chi lavora operativamente con più strutture. Ottime anche le integrazioni e la chiarezza nella gestione delle prenotazioni, che riducono errori e perdite di tempo. Da segnalare anche un supporto competente e concreto, orientato alla soluzione dei problemi reali. > > **Inconvénients**: Essendo una piattaforma molto ricca di funzionalità, richiede un minimo di tempo iniziale per essere sfruttata al 100%. Nulla di critico, ma è importante dedicare un po’ di tempo alla configurazione iniziale per ottenere il massimo. > > L’esperienza complessiva è estremamente positiva. KrossBooking si è dimostrato un software solido, affidabile e adatto anche a contesti complessi e con volumi elevati. È uno strumento che accompagna la crescita dell’attività e consente di lavorare in modo più ordinato, efficiente e professionale. ----- ### "Nicest Front-end design, but...." — 3.0/5 > **Andonis** | *6 septembre 2022* | Hôtellerie | Taux de recommandation : 3.0/10 > > **Avantages**: The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking\! > > **Inconvénients**: Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments\! Logging into the interface, the first impression is quite overwhelming\! A lot of work and many hours need to be spent setting up every single option they have. They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)\! Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much\! This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover\!\!\! Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing. > > ...when you do get a reply, the level of English used is definitely not up to par with the level a company such as Kross needs to be, or, (which is the most frustrating part), the instructions are either wrong or not resolving the issue. When you express your concerns and frustration (going back and forth with messages in the middle of the season), they tell you off for being 'not polite' or 'abrupt'\! Also, they will come up with ...'don't expect super support with the amount you're paying...' as if I came up with their pricing tiers\!\!\! I wish their sensitivity to this was equal when providing solutions to problems in a day to day operation of their software\! I will be sad when I decide to move on to a different product, only because of their nice design for the user who is using the booking engine (especially when compared to some of the most popular platforms) and the months I spent setting this up\! But only because of this - definitely not for user support, or ease of use of this product. Many hours of frustration\!\!\! ----- ### "Overall great but can be better" — 5.0/5 > **Anthony** | *6 septembre 2023* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: All in one platform suitable for our needs > > **Inconvénients**: A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers > > The level of customisation is great, allowing us to implement what we need ----- ### "Un software completo per la gestione di strutture ricettive e affitti brevi" — 5.0/5 > **Emanuele** | *15 juin 2021* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione. > > **Inconvénients**: Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare. > > Kross mi ha risolto tutta la gestione contabile, amministrativa e di connessione con le OTA snellendo completamente tutte le operazioni della mia agenzia che gestisce oltre 50 strutture a Roma. Non lo cambierei per nulla al mondo, ne ho provati altri in passato e in nessuno ho trovato tutte le funzioni necessarie per svolgere questo lavoro, sempre qualcosa di mancante. Lo consiglio vivamente. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/149847/kross-booking-suite?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/149847/kross-booking-suite) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées