--- description: ServiceTitan : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des interventions](/directory/10009/field-service-management/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://fr.capterra.ca/software/150053/servicetitan Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/150053/servicetitan?page=2) > ServiceTitan est un logiciel métier qui transforme la façon dont les entreprises de services d'interventions pour particuliers et professionnels réalisent leurs activités. > > Conclusion : 336 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceTitan? Les entreprises de services CVC, de plomberie, d'électricité, de porte de garage, de ramonage et dépuration des eaux qui cherchent à accroître leurs revenus, à rationaliser leur activité, à optimiser leur équipe et à satisfaire leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 336 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceTitan - **Pays**: Glendale, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Application mobile - Base de données de contacts - Base de données des coûts - Budget Tracking - Devis - Estimation des coûts - Facturation des projets - For Carpet Cleaners - GPS - Gestion client - Gestion de la conformité - Gestion de la disponibilité - Gestion de projets - Gestion des calendriers - Gestion des documents - Gestion des factures - Gestion des incidents - Gestion des inspections - Gestion des ordres de travail - Gestion des risques - Gestion des stocks - Gestion des techniciens - Gestion des tâches - Gestion du pipeline de ventes - Historique des clients - Historique des services - Logiciels CRM (gestion de la relation client) - Maintenance préventive - Messagerie SMS - Paiements électroniques - Planification - Planification automatisée - Planification de la maintenance - Planification en temps réel - Pour sous-traitants en commerce/électr. industrielle - Rapports de suivi - Rapports et analyses - Rapports et statistiques - Real-Time Updates - Relevé des matériaux - Rendez-vous récurrents - Signature électronique - Stockage de documents - Suivi des clients - Suivi des tâches - Suivi des équipements - Suivi du temps - Suivi du temps en ligne - Système de calendrier et de rappel - Third-Party Integrations ... et 34 fonctionnalités supplémentaires ## Intégrations (15 au total) - Azuga Fleet - Birdeye - Broadly - ClearPathGPS - FreshLime - GPS Insight - Google Maps - One Step GPS - Podium - QuickBooks Online Advanced - ReviewBuzz - Sage Intacct - Smart Fleet - Zubie - pulseM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Catégories connexes - [Logiciels CVC](https://fr.capterra.ca/directory/30107/hvac/software) - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) - [Outils de planification](https://fr.capterra.ca/directory/30087/scheduling/software) - [Logiciels pour plombiers](https://fr.capterra.ca/directory/30673/plumbing/software) - [Logiciels pour électriciens](https://fr.capterra.ca/directory/31006/electrical-contractor/software) ## Logiciels similaires 1. [BuildOps](https://fr.capterra.ca/software/194155/buildops) — 4.4/5 (177 reviews) 2. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1463 reviews) 3. [Service Fusion](https://fr.capterra.ca/software/135788/service-fusion) — 4.3/5 (308 reviews) 4. [Housecall Pro](https://fr.capterra.ca/software/140363/housecall-pro) — 4.7/5 (2742 reviews) 5. [FieldPulse](https://fr.capterra.ca/software/153475/fieldpulse) — 4.6/5 (468 reviews) ## Avis ### "Service Titan Review" — 5.0/5 > **Kirk** | *12 mai 2026* | Équipements publics | Taux de recommandation : 8.0/10 > > **Avantages**: The overall layout of the program is easy to use. Booking and dispatching takes little effort and job record keeping is great. > > **Inconvénients**: Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest. > > It would be very difficult to successfully dispatch and track our employees without Service Titan. It is a key part of the day to day. ----- ### "ServiceTitan: A Complete Solution for HVAC Business Growth" — 5.0/5 > **Sanjeev** | *8 avril 2025* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: The dispatch board overview is amazing — it's so easy to navigate and manage jobs. There's always a better way to do things, and this platform helps you discover them. There are a lot of features I really like, and honestly, each one is worth mentioning. Still, I feel like even if I list them all, I’d probably end up leaving a few out\! > > **Inconvénients**: The process of creating estimate and proposal templates can be quite complicated for new users. It's difficult to become familiar with it initially, and the learning curve feels steep. > > ServiceTitan is an all-in-one software solution for the HVAC industry. It can help a small organization grow and scale to new heights. The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook management. You name it, and it’s there\! ----- ### "Very powerful software\!" — 4.0/5 > **Khiana** | *26 juin 2026* | Construction | Taux de recommandation : 8.0/10 > > **Avantages**: 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. > > **Inconvénients**: 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. > > Overall, we love the core product and find it very useful\! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked\! ----- ### "\[sensitive content hidden\] is the GOAT :)" — 5.0/5 > **Danielle** | *2 mars 2026* | Eau/gaz/électricité | Taux de recommandation : 8.0/10 > > **Avantages**: \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. > > **Inconvénients**: Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect > > I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM ----- ### "We Love ServiceTitan" — 5.0/5 > **Miranda** | *26 mars 2025* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: Phone Call Recordings and customer records. > > **Inconvénients**: It takes a long time to onboard and set things up properly. ----- Page : 1/15\ Suivant: [Page suivante](https://fr.capterra.ca/software/150053/servicetitan?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/150053/servicetitan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées