--- description: InfoServ : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoServ - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [InfoServ](/software/150329/infoserv) # InfoServ Canonical: https://fr.capterra.ca/software/150329/infoserv Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/150329/infoserv?page=2) > Attirez, fidélisez et gagnez plus de clients, gardez le contrôle de vos comptes et faites évoluer votre entreprise en une organisation axée sur le client. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise InfoServ? Petites et moyennes entreprises (PME), visant à améliorer constamment la qualité, les performances et la productivité en optimisant le service client, le service d'assistance et les activités de gestion des ventes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 12 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: DAN electronic - **Pays**: Ruse, Bulgarie - **Fondé**: 1991 ## Contexte commercial - **À partir de**: 10,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Android (mobile) - **Langues**: anglais - **Pays disponibles**: Bulgarie ## Fonctionnalités - Accès mobile - Alerts/Escalation - Automate d'appel - Base de données de clients - Base de données de contacts - CTI (couplage téléphonie informatique) - Champs personnalisables - Communication multicanal - Contacts partagés - Devis - Enregistrement des appels - Gestion de la base de connaissances - Gestion des accords de service - Gestion des centres d'appel - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des listes d'attente - Gestion des tâches - Gestion du pipeline de ventes - IVR - Importation et exportation de données - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Macros et réponses types - Messagerie instantanée - Qualification de leads - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Routage automatisé - Routage des appels - Saisie de leads - Scripts d'appel - Segmentation - Stockage de documents - Suivi des appels - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement des lots - Transfert d’appel ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Salesforce Service Cloud](https://fr.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) 2. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Agile CRM](https://fr.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews) ## Avis ### "Overall very nice software product" — 5.0/5 > **Vladimir** | *19 avril 2019* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important\! > > **Inconvénients**: My humble opinion: If there is any chance to add the reports feature in mobile version will be great. > > Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers. ----- ### "Infoserv - Software designed to achieve business success" — 5.0/5 > **Silvi** | *20 mars 2019* | Impression | Taux de recommandation : 10.0/10 > > **Avantages**: A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price. > > **Inconvénients**: I do not find any remarks. I have nothing to say here. > > In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service. ----- ### "Infoserv: A crm for everybody" — 4.0/5 > **Oksana** | *9 mai 2019* | Sports | Taux de recommandation : 8.0/10 > > **Avantages**: It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler > > **Inconvénients**: The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them > > Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well. ----- ### "CRM and much more..." — 5.0/5 > **Konstantin** | *20 mars 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them. > > **Inconvénients**: It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface. > > We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software. ----- ### "InfoSev CRM Review" — 5.0/5 > **Pete** | *20 mars 2019* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product. > > **Inconvénients**: No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day. > > Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/150329/infoserv?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/150329/infoserv) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées