--- description: Parrot Cloud Call Center : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Parrot Cloud Call Center - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Parrot Cloud Call Center](/software/150341/parrot-cloud-call-center) # Parrot Cloud Call Center Canonical: https://fr.capterra.ca/software/150341/parrot-cloud-call-center Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/150341/parrot-cloud-call-center?page=2) > Un superbe logiciel de call center moderne et dans le cloud avec un numéroteur prédictif et des appels mixtes illimités ainsi qu'un tableau de bord en direct pour le reporting. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Parrot Cloud Call Center? Le marché cible de Parrot s'adresse aux PME, aux call centers ou aux grandes entreprises à la recherche d'un numéroteur prédictif dans le cloud et d'un centre d'appels de service client rentable, élégant et performant. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 22 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Electronic Voice Services - **Pays**: Addison, É.-U. - **Fondé**: 1993 ## Contexte commercial - **À partir de**: 129,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Enregistrement des appels - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Scripts d'appel - Tableau de bord ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 4. [Dialpad](https://fr.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 5. [Aircall](https://fr.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews) ## Avis ### "A real time monitoring" — 5.0/5 > **Utilisateur vérifié** | *12 janvier 2019* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate. > > **Inconvénients**: The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate. > > This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate. ----- ### "I have had a great experience with Parrot Dialer & Support and It is the BEST\!" — 5.0/5 > **Jeff** | *3 mai 2017* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field. > > **Inconvénients**: I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars. > > More calls, more sales, more collections, more money\! ----- ### "somewhat pleased" — 3.0/5 > **Harold** | *21 septembre 2016* | Télécommunications | Taux de recommandation : 5.0/10 > > **Avantages**: willingness to do whatever it takes to get what we need > > **Inconvénients**: IT support is poor on Parrott compared to the support we get on Koala. > > I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery. ----- ### "Seriously the best solution for increased call volume goals\!" — 5.0/5 > **Angela** | *21 avril 2017* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: It's very user friendly, fully customizable to fit the needs of our company, and priced right. > > **Inconvénients**: The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made. > > This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal. ----- ### "Parrot is the best out there\!" — 5.0/5 > **Jacob** | *1 décembre 2016* | Comptabilité > > **Avantages**: integration. user friendly, reliable > > **Inconvénients**: missing auto email drip campaign > > Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/150341/parrot-cloud-call-center?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/150341/parrot-cloud-call-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées