--- description: Helpshift : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpshift - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Helpshift](/software/150923/helpshift) # Helpshift Canonical: https://fr.capterra.ca/software/150923/helpshift Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/150923/helpshift?page=2) > Helpshift est la plateforme mobile intégrée leader en termes d'assistance téléphonique et de support client. > > Conclusion : 29 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Helpshift? Entreprises de toutes tailles cherchant à fournir un support client intégré dans l'application qui soit instantané, proactif et personnalisé. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 29 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Helpshift - **Pays**: San Francisco, É.-U. - **Fondé**: 2011 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Alerts/Escalation - Autoresponders - Base de données de clients - Chat en temps réel - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Enregistrement des appels - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Géociblage - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Outils de collaboration - Partage d'écran - Partage des fichiers - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Routage des appels - Stratégie de marque personnalisable - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (12 au total) - Campaign Monitor by Marigold - Constant Contact - Dropbox Business - Gmail - Google Analytics 360 - Google Calendar - Mailchimp - Meta for Business - QuickBooks Online Advanced - Salesforce Sales Cloud - Twitter/X - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Effective Ticketing Software for Chats" — 5.0/5 > **Fabiana** | *20 février 2020* | Externalisation/délocalisation | Taux de recommandation : 7.0/10 > > **Avantages**: The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. > > **Inconvénients**: Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. > > We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. ----- ### "Review as a Team leader" — 4.0/5 > **Nikhilesh** | *20 août 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use Can create different types of views as per the requirement Reports and analysis > > **Inconvénients**: Can't export to tickets in excel Slow while assigning tickets in bulk > > Efficient ----- ### "Good platfom to reply Mobile app support tickets, but it lacks features." — 3.0/5 > **Marcio Hoerlle** | *16 octobre 2018* | Internet | Taux de recommandation : 6.0/10 > > **Avantages**: The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. > > **Inconvénients**: it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. > > It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. ----- ### "Artificial intelligence is the future,so is Helpshift." — 4.0/5 > **Abimbola** | *6 septembre 2018* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. > > **Inconvénients**: We have used this for less than a six month period,however I have been satisfied with the quality of service so far. > > Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. ----- ### "Customer facing first" — 4.0/5 > **Richard** | *27 mars 2017* | Jeux vidéos | Taux de recommandation : 8.0/10 > > **Avantages**: Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. > > **Inconvénients**: The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. > > HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/150923/helpshift?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/150923/helpshift) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées