--- description: Giosg : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giosg - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [Giosg](/software/151356/giosg-live-chat) # Giosg Canonical: https://fr.capterra.ca/software/151356/giosg-live-chat Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/151356/giosg-live-chat?page=2) > Live Chat avec gestion des équipes, messages proactifs, intégration du panier. Des analyses en temps réel pour cibler uniquement les visiteurs appropriés. > > Conclusion : 45 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Giosg? Grâce à une excellente gestion d'équipe, les utilisateurs varient des petites entreprises aux grandes entreprises dans les secteurs de la vente en ligne, de l'immobilier, du secteur automobile et du secteur financier. Les clients comprennent Savills, Euronics et Santander. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 45 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: giosg.com - **Pays**: Helsinki, Finlande - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 199,00 € - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, finnois, suédois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès mobile - Autoresponders - Ciblage du public - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Distribution de leads - Formulaire hors ligne - Géociblage - Importation et exportation de données - Logiciels de chatbots - Marketing multicanal - Messagerie client en temps réel - Messagerie instantanée - Panier d'achat - Pour les concessionnaires automobiles - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Saisie de leads - Service clientèle - Stratégie de marque personnalisable - Sécurité des données - Third-Party Integrations - Transfert à un agent - Transferts/Routage ## Intégrations (7 au total) - HubSpot CRM - Messenger - Microsoft 365 - Salesforce.org Nonprofit Cloud - WhatsApp - Zapier - Zendesk Suite ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Logiciels de prospection](https://fr.capterra.ca/directory/31017/lead-capture/software) - [Logiciels pour concessionnaires automobiles](https://fr.capterra.ca/directory/20005/auto-dealer/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshchat](https://fr.capterra.ca/software/158117/freshchat) — 4.1/5 (115 reviews) 3. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Lime Connect](https://fr.capterra.ca/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) 5. [Smartsupp live chat](https://fr.capterra.ca/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) ## Avis ### "We see that Giosg generates more conversions .." — 5.0/5 > **Utilisateur vérifié** | *16 novembre 2021* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The fact that people can interact quickly and easily with us. Branded in our look \& feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively\!) > > **Inconvénients**: n.a. i dont know anything I did not like > > they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say ----- ### "Giosg review" — 4.0/5 > **Miia** | *2 novembre 2022* | Banque | Taux de recommandation : 8.0/10 > > **Avantages**: It has been very easy to use, it gives you much needed data and the support has been always excellent. > > **Inconvénients**: For our needs it has always worked well and if we have wanted some improvements, we have always got them as well. > > Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast. ----- ### "Good, reliable live chat for SMEs" — 4.0/5 > **David** | *8 juin 2022* | Externalisation/délocalisation | Taux de recommandation : 7.0/10 > > **Avantages**: I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services. > > **Inconvénients**: The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too. > > Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business. ----- ### "Great product, excellent service" — 5.0/5 > **Kirsi** | *11 novembre 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq. > > **Inconvénients**: I can't think anything negative about this product. > > Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional\! ----- ### "Flexible solutions for multichannel markting and customer service" — 5.0/5 > **Jukka** | *9 juin 2022* | Services financiers | Taux de recommandation : 8.0/10 > > **Avantages**: As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg > > **Inconvénients**: I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top. > > We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/151356/giosg-live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151356/giosg-live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | sv | | ----- ## Données structurées