---
description: AzureDesk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AzureDesk - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [AzureDesk](/software/151394/azuredesk)

# AzureDesk

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> AzureDesk-Logiciel d'assistance qui peut être utilisé par les entreprises pour fournir un support client et une solution de helpdesk
> 
> Conclusion : 50 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise AzureDesk?

Toutes les entreprises

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 50 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: AzureDesk
- **Pays**: piscataway, É.-U.
- **Fondé**: 2014

## Contexte commercial

- **À partir de**: 12,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Prix**: Ne retenir des renseignements sur les prix \! Si les utilisateurs ne peuvent pas voir combien votre application leur coûtera, ils déplacerez probablement. Si vous offrir différents forfaits ou avez plusieurs niveaux de prix, donner des exemples.
Un seul prix de 5$ par agent pour toutes les fonctionnalités
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, espagnol, français, néerlandais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Analytique
- Base de données de clients
- Communication multicanal
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des centres d'appel
- Gestion des changements
- Gestion des courriels
- Gestion des flux de travail
- Gestion des incidents
- Gestion des listes d'attente
- Gestion des ressources informatiques
- Messagerie instantanée
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Support client
- Third-Party Integrations

## Intégrations (7 au total)

- Asana
- ChargeDesk
- Chatlio
- FreshBooks
- Jira
- Olark
- Slack

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1754 reviews)
3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Avis

### "Decent support tool for large companies" — 4.0/5

> **Paul** | *18 juin 2018* | Logiciels
> 
> **Avantages**: Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.
> 
> **Inconvénients**: I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.

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### "VPN User Review" — 4.0/5

> **Kaitlyn** | *26 juillet 2019* | Logiciels | Taux de recommandation : 7.0/10
> 
> **Avantages**: It's more streamlined than other similar products, in my experience.
> 
> **Inconvénients**: Sometimes certain tickets show up repeatedly in the "unassigned" section.
> 
> It keeps support tickets reasonably organized

-----

### "AzureDesk Product Review" — 3.0/5

> **Anthony** | *6 avril 2019* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Very simple to setup and use
Useful Knowledge base
> 
> **Inconvénients**: No manual time logging
No Mobile support
> 
> Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

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### "Azure Desk" — 5.0/5

> **Mark** | *30 janvier 2019* | Impression | Taux de recommandation : 10.0/10
> 
> **Avantages**: Cloud based and very easy to use. Quick to setup
> 
> **Inconvénients**: More features is always good but they do seem to get added once requested
> 
> Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.

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### "Simple and effective ticket management" — 5.0/5

> **Trent** | *27 mars 2017* | Conseil en gestion | Taux de recommandation : 10.0/10
> 
> **Avantages**: A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.
> 
> **Inconvénients**: The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/151394/azuredesk)

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| pt-PT | <https://www.capterra.pt/software/151394/azuredesk> |

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