--- description: QueueMetrics : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: QueueMetrics - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [QueueMetrics](/software/151411/queuemetrics) # QueueMetrics Canonical: https://fr.capterra.ca/software/151411/queuemetrics Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/151411/queuemetrics?page=2) > QueueMetrics est un moniteur de call centers Asterisk. > > Conclusion : 27 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise QueueMetrics? Tous les call centers basés sur la technologie Asterisk, du plus petit au plus grand. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 27 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Loway - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 8,00 CHF - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur) - **Langues**: allemand, anglais, catalan, espagnol, français, grec, hébreu, italien, portugais, roumain, turc, ukrainien - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Bermudes, Bolivie, Bosnie-Herzégovine, Brésil et 124 de plus ## Fonctionnalités - Enregistrement des appels - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Rapports et analyses - Suivi des appels - Tableau de bord - Transfert d’appel ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) 4. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Avis ### "Great for intraday & day of the week analysis; Simple and very easy to use" — 5.0/5 > **Pin** | *11 février 2020* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction \& analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing \& listening to call logs has never been this easy. > > **Inconvénients**: Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user. ----- ### "in queue management and attendants I don't know better tool" — 4.0/5 > **ABSALON TEIXEIRA DO** | *17 janvier 2020* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. > > **Inconvénients**: In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python. > > Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good. ----- ### "Feedback on QueueMetrics + Wombat (dialer)" — 2.0/5 > **Jeremy** | *13 avril 2017* > > As opposed to other reviews on this website, I'm disapointed by the software: 1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust 2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues 2- No prioritization of inbound versus outbound. Very bad for businesss\! 3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo\!\! I dont care about their logo.\!\!\! Agents in my call centers are using a lot of other applications and screen space is scarce 4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries. ----- ### "Queuemetrics relibable software for callcenter solutions." — 5.0/5 > **Utilisateur vérifié** | *21 juillet 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example. > > **Inconvénients**: I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you. ----- ### "Convenient Callcenter software solution" — 5.0/5 > **Alvar** | *2 janvier 2024* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do. > > **Inconvénients**: you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things. > > we are very happy to work with Queuemetrics, they have an efficient support and everything works well. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/151411/queuemetrics?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151411/queuemetrics) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées