--- description: Wootric : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wootric - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [Wootric](/software/151528/wootric) # Wootric Canonical: https://fr.capterra.ca/software/151528/wootric Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/151528/wootric?page=2) > Lance des enquêtes NPS (Net Promoter Score) dans votre application web ou mobile. Opinions en temps réel. Installation facile et automatique. > > Conclusion : 12 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Wootric? Les entreprises qui souhaitent utiliser Net Promoter Score pour motiver leurs équipes afin d'améliorer la satisfaction de leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 12 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InMoment ## Contexte commercial - **À partir de**: 89,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Collecte de données multicanal - Distribution multicanal - Enquête mobile - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Importation et exportation de données - Marketing par courriel - Modèles personnalisables - Questions personnalisables - Rapports et analyses - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi des plaintes - Tableau de bord ## Ressources d'aide - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) ## Logiciels similaires 1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 3. [Hotjar](https://fr.capterra.ca/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 5. [CustomerHero](https://fr.capterra.ca/software/153472/startquestion) — 4.9/5 (175 reviews) ## Avis ### "Perfect NPS especially the integration with intercom" — 4.0/5 > **Mohamed** | *26 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Almost no time to start sending NPS to our users and getting data. > > **Inconvénients**: The UX is not the best, need to be modern more than the current. > > It's a good tool to use. ----- ### "Tool that helps the sales team in tracking the customer" — 5.0/5 > **Wagner** | *25 avril 2020* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: It allows us to define the periodicity between the first and the second survey. Through our configuration, we can search our customers by company, being able to identify, which companies have more detractors and promoters customers, assisting in the post sales contact. We can identify through feedbacks, when a customer is dissatisfied with the product he bought and sometimes even the reason. > > **Inconvénients**: Manually we need, after a while, to look for the last evaluation of the client, to compare with the current one, making it impossible to identify and automatically if the negotiation carried out with the client, generated a better assessment than the previous one. > > Tool that helps the sales team to monitor the customer, sell additives and guarantee customer satisfaction after the purchase of our products. ----- ### "Good for a simple NPS tool, should have a better API though" — 4.0/5 > **Utilisateur vérifié** | *15 février 2019* | Études de marché | Taux de recommandation : 7.0/10 > > **Avantages**: This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer. > > **Inconvénients**: The Wootric product by itself is good. However, when I used the API to retrieve data, some endpoints didn't allow us to get only the latest updated results which meant we had to get all the results each time (the number of results obviously kept on growing over time). On top of that, there is a limit of pages (30) and a limit or records per page (50) which makes the querying very difficult in order to retrieve more than 1500 results. ----- ### "Take control of the NPS" — 5.0/5 > **Vinicius** | *12 octobre 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The platform is intuitive, anyone learns quickly how to use, filters are smart (date, grade, company, email, etc.). We have a integration with Slack, and the comments made by customers go to a channel in there, this way everyone in the company can evaluated the perception of our users about our tool, without the need to access wootric. Some collect needs to be classified by type tags before. After that I can filter to see only grades, comments, by detractors or promoters, etc. After that I can use this data to making decisions and prioritize improvements for our product. > > **Inconvénients**: The mobile version is a mess, it is not responsive. > > Wootric is very useful for our Customer Success team. They have the control of the NPS, and use the info collected to contact customers in order to understand what they are really missing, and how we could help in a more efficient way. Since we start counting the NPS, this actions has helped us to improve more, and our NPS keeps going up. I have made a personal use of it when collecting information in a ux research, for a project in the design team. The simplicity of the tools and the filters of search has facilitated my job. ----- ### "A great software to know your customer" — 5.0/5 > **Emilio Joaquín** | *29 novembre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Possibility to use tags in the evaluations to stratify the data and the Snapshot screen is very complete. > > **Inconvénients**: You cannot compare current data with previous data on the same graph. > > All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use. Our employees are able to know in real time the problems our customers have. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/151528/wootric?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151528/wootric) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées