--- description: Upper Hand : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upper Hand - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour association sportive](/directory/30751/sports-league/software) > [Upper Hand](/software/151570/upper-hand) # Upper Hand Canonical: https://fr.capterra.ca/software/151570/upper-hand Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/151570/upper-hand?page=2) > Simplifie la gestion d'entreprises sportives, en fournissant des outils marketing de pointe avec des logiciels et des prix personnalisés. > > Conclusion : 110 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Upper Hand? Les clients comprennent des professionnels de la gestion du sport, des entraîneurs, des formateurs, etc. Pour ceux qui gèrent l'inscription, le suivi financier ou la planification d'une entreprise sportive, Upper Hand est l'outil qu'il faut \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 110 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Upper Hand - **Pays**: Indianapolis, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 79,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Application mobile - Base de données de membres - Carnet d'adresses - Communication avec les membres - Facility Asset Management - Facturation - Facturation récurrente et des abonnements - For Gyms - For Yoga/Pilates Studios - Gestion d'équipe - Gestion de l'espace - Gestion de la communication - Gestion de la disponibilité - Gestion de site web - Gestion des abonnements - Gestion des calendriers - Gestion des clients - Gestion des contacts - Gestion des cotisations - Gestion des cours - Gestion des membres - Gestion des présences - Gestion des réservations - Gestion des stocks - Gestion des équipements - Gestion des étudiants - Gestion des événements - Icônes et codes en couleur - Inscription de groupes - Inscription en ligne - Intranet de franchise - Logiciels CRM (gestion de la relation client) - Paiements en ligne - Planification - Planification en temps réel - Portail client - Portail parent - Rappels - Rapports et analyses - Rapports et statistiques - Renouvellement d'abonnements - Répertoire de membres - Réservation en ligne - Suivi des participants - Suivi des présences - Système de calendrier et de rappel - Traitement des paiements - Types de membres ... et 17 fonctionnalités supplémentaires ## Intégrations (2 au total) - Fivetran - Snowflake ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour association sportive](https://fr.capterra.ca/directory/30751/sports-league/software) ## Catégories connexes - [Logiciels pour association sportive](https://fr.capterra.ca/directory/30751/sports-league/software) - [Plateformes pour centre de yoga](https://fr.capterra.ca/directory/30755/yoga-studio/software) - [Logiciels de gestion de club](https://fr.capterra.ca/directory/30215/club-management/software) - [Logiciels de gestion salle de sport](https://fr.capterra.ca/directory/30910/fitness/software) - [Logiciels de gestion des installations](https://fr.capterra.ca/directory/30211/facility-management/software) ## Logiciels similaires 1. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Dash](https://fr.capterra.ca/software/1030372/daysmart-recreation) — 4.2/5 (31 reviews) 3. [SmartRec](https://fr.capterra.ca/software/198905/smartrec) — 4.3/5 (146 reviews) 4. [EMS](https://fr.capterra.ca/software/88249/ems-scheduling-software) — 4.4/5 (65 reviews) 5. [Swift](https://fr.capterra.ca/software/1028081/swift) — 5.0/5 (15 reviews) ## Avis ### "Great start and potential" — 3.0/5 > **Jameson** | *22 janvier 2020* | Formation et accompagnement professionnel | Taux de recommandation : 7.0/10 > > **Avantages**: I like that it is automated and allows for me to focus more time on delivering my services rather than registering and recording participants > > **Inconvénients**: I would like the communication to clients to be more customization and I would like my clients to have an easier time navigating the software. I receive a lot of "please help" emails for relatively simple and common things. (like signing up for a session or unscheduling a session). > > It has certainly given my coaches more independence to function on their own and manage their own sessions. I have needed to send out fewer reminders and be the "middle man" much less. ----- ### "Creating Margin" — 5.0/5 > **Josh** | *10 août 2022* | Sports | Taux de recommandation : 10.0/10 > > **Avantages**: The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business > > **Inconvénients**: There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles. > > Overall I am highly satistfied. ----- ### "Upper Hand does not deliver on deliverables" — 1.0/5 > **Chris** | *12 décembre 2024* | Sports | Taux de recommandation : 0.0/10 > > **Avantages**: Relatively good user interface so it’s easy to use on client side. > > **Inconvénients**: They would not deliver on what they told me they would > > I requested for multiple memberships per account. They still don’t have this option. ----- ### "Great Business Tool" — 5.0/5 > **Chris** | *11 août 2022* | Sports | Taux de recommandation : 7.0/10 > > **Avantages**: Really nice way to have all your clients in one system. > > **Inconvénients**: Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership. > > It has helped me a lot so far\! ----- ### "Easy for customers, but lacks some bells and whistles" — 4.0/5 > **Liz** | *19 novembre 2020* | Sports | Taux de recommandation : 9.0/10 > > **Avantages**: The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy. > > **Inconvénients**: It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded. > > Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/151570/upper-hand?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151570/upper-hand) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées