--- description: Listen360 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Listen360 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des avis](/directory/31024/review-management/software) > [Listen360](/software/151950/listen360) # Listen360 Canonical: https://fr.capterra.ca/software/151950/listen360 Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/151950/listen360?page=2) > Plateforme d'engagement client avec suivi des impressions, capture des opinions, suivi en boucle fermée, publication des avis et analyse de texte. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Listen360? Conçue pour les clubs de fitness, les services à domicile, les services aux consommateurs, la santé et la beauté, les soins de santé, etc., il s'agit d'une plateforme basée sur le cloud qui aide à améliorer les interactions des clients avec les entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 57 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Listen360 - **Pays**: Alpharetta, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **À partir de**: 99,00 $ US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Alertes/Notifications - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Collecte de données multicanal - Commentaires anonymes - Communication multicanal - Demande d'avis - Distribution multicanal - Enquête mobile - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des réponses - Messagerie SMS - Modèles personnalisables - Notification en cas d'avis émis - Partage social - Prise en charge de plusieurs langues - Promotion sociale - Rapports et analyses - Segmentation - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Suivi des plaintes - Surveillance des avis émis - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données - Workflow Automation ## Intégrations (24 au total) - ClubReady - Customer Lobby - Daxko Operations - Dispatch - Google Calendar - Jonas Construction Software - MarketSharp - Microsoft Outlook - Mindbody - Nexa Virtual Receptionist - PaySimple - Perkville - Pike13 - Procare Solutions - Profit Rhino ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) ## Logiciels similaires 1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (968 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10460 reviews) 4. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1205 reviews) 5. [Broadly](https://fr.capterra.ca/software/161326/broadly-reviews) — 4.8/5 (336 reviews) ## Avis ### "Insightful Customer Feedback Platform for Actionable Improvements" — 5.0/5 > **Radha** | *28 avril 2026* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about Listen360 was its strong focus on customer feedback and actionable insights. The platform made it easy to collect real‑time feedback, monitor customer satisfaction trends, and identify areas for improvement quickly. I especially appreciated how clear and visual the reporting was, which helped turn customer responses into meaningful, data‑driven actions rather than just raw survey results. > > **Inconvénients**: What I liked least about Listen360 was that the platform could feel somewhat limited in customization. Survey design and question logic didn’t always offer as much flexibility as expected, especially for organizations with very specific feedback needs. I also found that some reports required extra effort to interpret or export, and the interface could feel a bit dated at times, making deeper analysis less intuitive. > > Overall, my experience with Listen360 was positive and insight‑driven. The platform was effective at capturing customer feedback and translating it into clear, actionable insights that supported service improvement and decision‑making. Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment. ----- ### "Game changer\!" — 5.0/5 > **Matt** | *26 avril 2019* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great > > **Inconvénients**: The number of clicks to get to the screen to address a at risk user ----- ### "Easy way to get customer feedback" — 5.0/5 > **Kara** | *30 octobre 2024* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to work with, automatically surveys customers for you > > **Inconvénients**: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral) > > Easy to work with, works well with Salesforce ----- ### "Listen 360" — 3.0/5 > **Chanda** | *19 février 2020* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed. > > **Inconvénients**: Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic. > > Works well for what it is supposed to do. A great way to hear from your customers. ----- ### "Listen360 all the way." — 4.0/5 > **Chryste** | *8 décembre 2024* | Produits alimentaires | Taux de recommandation : 6.0/10 > > **Avantages**: Very easy to use, havent had any problems with it since started using it 3 months ago > > **Inconvénients**: Nothing so far. Havent had any issues with it. > > Definitely recommended Listen360. Very easy and isnt too pricey ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/151950/listen360?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/151950/listen360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées