--- description: eWay-CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://fr.capterra.ca/software/152769/eway-crm Page : 1/34\ Suivant: [Page suivante](https://fr.capterra.ca/software/152769/eway-crm?page=2) > Complément CRM pour Outlook qui permet de gérer les contacts, les ventes, les projets et les publipostages. Disponible maintenant sur iOS/Android. > > Conclusion : 823 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise eWay-CRM? Des organisations orientées projet ou ventes utilisant Microsoft Outlook. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 823 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: eWay System - **Pays**: Kansas City, É.-U. - **Entreprise fondée en**: 2008 ## Contexte commercial - **À partir de**: 20,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, slovaque, tchèque - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Irlande, Royaume-Uni, Slovaquie, États-Unis ## Fonctionnalités - Analyse des campagnes - Automate d'appel - Base de données de clients - CAN-SPAM Compliance - Champs personnalisables - Communication multicanal - Compte rendu et suivi de projet - Contacts partagés - Devis - Facturation - Fonctions pour secteur de l'assurance - Gestion de projets - Gestion des abonnements - Gestion des abonnés - Gestion des ambassadeurs de marque - Gestion des clients - Gestion des collectes de fonds - Gestion des contacts - Gestion des courriels - Gestion des documents - Gestion des flux de travail - Gestion des leads - Gestion des modèles - Gestion des performances - Gestion des pipelines - Gestion des ressources - Gestion des tâches - Gestion du pipeline de ventes - Importation et exportation de données - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Mobile Optimization - Outils de collaboration - Partage des fichiers - Planification - Planification des rendez-vous - Planification et programmation de projets - Prévision des ventes - Rapports et analyses - Recherche/Filtre - Segmentation de la clientèle - Suivi de la progression - Suivi des clients - Suivi des courriels - Suivi des frais - Suivi des statuts - Suivi du temps - Suivi du temps et des dépenses - Tableau de bord d'activités - Éditeur WYSIWYG ... et 35 fonctionnalités supplémentaires ## Intégrations (21 au total) - 3CX - Constant Contact - Copilot - Ecomail - GPS Commander - Leady - Mailchimp - Make - Microsoft 365 - Microsoft Copilot Studio - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft SharePoint - Microsoft Teams ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de CRM pour PME](https://fr.capterra.ca/directory/31583/small-business-crm/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4470 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18791 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Avis ### "Very good customer experience" — 5.0/5 > **Marc-André** | *18 novembre 2025* | Pétrole et énergies | Taux de recommandation : 10.0/10 > > **Avantages**: What I like about the CRM is the integration with Outlook and the ease of use; it's fast and functional. > > **Inconvénients**: It would be really appreciated if there were a tool to help us with planning and tracking customer visits on the road > > Even though I haven't been using eWay-CRM for very long, I find it to be an important tool in my work. ----- ### "CRM that suits our small business" — 5.0/5 > **Kateřina** | *6 janvier 2026* | Sécurité publique | Taux de recommandation : 9.0/10 > > **Avantages**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. > > **Inconvénients**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *11 juin 2025* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Inconvénients**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "Production technician" — 3.0/5 > **Jana** | *26 août 2025* | Armée | Taux de recommandation : 5.0/10 > > **Avantages**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Inconvénients**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" — 4.0/5 > **Martin** | *25 mars 2026* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10 > > **Avantages**: Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. > > **Inconvénients**: Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. > > eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. ----- Page : 1/34\ Suivant: [Page suivante](https://fr.capterra.ca/software/152769/eway-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152769/eway-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées