---
description: eWay-CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eWay-CRM - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm)

# eWay-CRM

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> Complément CRM pour Outlook qui permet de gérer les contacts, les ventes, les projets et les publipostages. Disponible maintenant sur iOS/Android.
> 
> Conclusion : 822 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise eWay-CRM?

Des organisations orientées projet ou ventes utilisant Microsoft Outlook.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 822 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: eWay System
- **Pays**: Kansas City, É.-U.
- **Entreprise fondée en**: 2008

## Contexte commercial

- **À partir de**: 20,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais, slovaque, tchèque
- **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, Irlande, Royaume-Uni, Slovaquie, États-Unis

##  Fonctionnalités

- Analyse des campagnes
- Automate d'appel
- Base de données de clients
- CAN-SPAM Compliance
- Champs personnalisables
- Communication multicanal
- Compte rendu et suivi de projet
- Contacts partagés
- Facturation
- Fonctions pour secteur de l'assurance
- Gestion de projets
- Gestion des abonnements
- Gestion des abonnés
- Gestion des ambassadeurs de marque
- Gestion des campagnes
- Gestion des clients
- Gestion des collectes de fonds
- Gestion des contacts
- Gestion des courriels
- Gestion des documents
- Gestion des flux de travail
- Gestion des leads
- Gestion des listes d'appels
- Gestion des modèles
- Gestion des performances
- Gestion des pipelines
- Gestion des ressources
- Gestion des tâches
- Gestion du pipeline de ventes
- Importation et exportation de données
- Logiciels CRM (gestion de la relation client)
- Mobile Optimization
- Outils de collaboration
- Partage des fichiers
- Planification
- Planification des rendez-vous
- Planification et programmation de projets
- Rapports et analyses
- Recherche/Filtre
- Segmentation de la clientèle
- Suivi de l'engagement
- Suivi de la progression
- Suivi des clients
- Suivi des courriels
- Suivi des frais
- Suivi des statuts
- Suivi du temps
- Suivi du temps et des dépenses
- Tableau de bord d'activités
- Éditeur WYSIWYG

... et 35 fonctionnalités supplémentaires

## Intégrations (15 au total)

- 3CX
- GPS Commander
- Leady
- Make
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft Teams
- Poll Everywhere
- QuickBooks Online
- Tableau
- TeamViewer ONE
- WordPress
- Zapier

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software)

## Catégories connexes

- [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software)
- [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software)
- [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software)
- [Logiciels de CRM pour PME](https://fr.capterra.ca/directory/31583/small-business-crm/software)
- [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software)

##  Logiciels similaires

1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4458 reviews)
2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18783 reviews)
3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6974 reviews)
4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews)
5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5823 reviews)

## Avis

### "Very good customer experience" — 5.0/5

> **Marc-André** | *18 novembre 2025* | Pétrole et énergies | Taux de recommandation : 10.0/10
> 
> **Avantages**: What I like about the CRM is the integration with Outlook and the ease of use; it's fast and functional.
> 
> **Inconvénients**: It would be really appreciated if there were a tool to help us with planning and tracking customer visits on the road
> 
> Even though I haven't been using eWay-CRM for very long, I find it to be an important tool in my work.

-----

### "CRM that suits our small business" — 5.0/5

> **Kateřina** | *6 janvier 2026* | Sécurité publique | Taux de recommandation : 9.0/10
> 
> **Avantages**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years.
> 
> **Inconvénients**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often.

-----

### "Practical CRM Tool with Clear Project Overview" — 5.0/5

> **Utilisateur vérifié** | *22 décembre 2025* | Formation et accompagnement professionnel | Taux de recommandation : 8.0/10
> 
> **Avantages**: eWay-CRM is an accessible and user-friendly system that allows us to easily keep track of our customers and related information. The software integrates well with our daily workflow, making it simple for our team to adopt and use consistently. In particular, we appreciate the clarity and structure of the Project Management module, which helps us maintain a clear overview of ongoing projects and related activities.
> 
> **Inconvénients**: One drawback is that the new version of Outlook does not seem to integrate properly with the system. At the moment, we are still using the classic Outlook interface to ensure full functionality, but this will not be a sustainable solution in the long term as support for the old version is expected to be phased out.
> 
> Overall, it is a practical and efficient tool that supports us well in organizing our customer and project administration.

-----

### "Production technician" — 3.0/5

> **Jana** | *26 août 2025* | Armée | Taux de recommandation : 5.0/10
> 
> **Avantages**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay.
> 
> **Inconvénients**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze.
> 
> I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary.

-----

### "User experience with eWay" — 4.0/5

> **Daniel** | *27 janvier 2026* | Agriculture | Taux de recommandation : 8.0/10
> 
> **Avantages**: eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use.
> 
> **Inconvénients**: The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration.
> 
> Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/152769/eway-crm)

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