--- description: ServiceNow IT Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow IT Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) # ServiceNow IT Service Management Canonical: https://fr.capterra.ca/software/152874/servicenow-knowledge-management Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/152874/servicenow-knowledge-management?page=2) > Outil de gestion des connaissances, qui saisit les connaissances de l'ensemble de l'organisation par le biais des propriétés du groupe, des abonnements et du flux de travail. > > Conclusion : 45 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceNow IT Service Management? Solution de saisie des connaissances pour toutes les entreprises, avec des fonctionnalités telles que la configuration guidée, les analyses et les tableaux de bord, le versionnage des articles, la recherche personnalisée et la propriété de groupe. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 45 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceNow - **Pays**: Santa Clara, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Gestion de contenu - Gestion de la base de connaissances - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des incidents - Gestion des problèmes - Gestion des ressources informatiques - Outils de collaboration - Portail libre-service - Suivi des ressources - Tableau de bord ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Remote Monitoring and Management](https://fr.capterra.ca/software/144309/atera) — 4.5/5 (461 reviews) 4. [TOPdesk](https://fr.capterra.ca/software/127562/topdesk) — 4.4/5 (111 reviews) 5. [SysAid](https://fr.capterra.ca/software/107225/sysaid) — 4.5/5 (523 reviews) ## Avis ### "Software Engineer" — 5.0/5 > **Tom** | *13 juillet 2026* | Édition | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use, good for reporting the service request with notification. I like the approval and notification features > > **Inconvénients**: Not much. May can show the request and approval steps, show this history log in a diagram of chained logs > > My VPN access, account setup, device setup..., easy to send the request and get the response and approval back so fast ----- ### "Service Now Review" — 5.0/5 > **Katrina** | *10 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It is an easy to use platform and allows you to quickly manage your tickets and respond to customers. It also has great support. > > **Inconvénients**: The integration with AI is a bonus feature. It would be nice to be able to utilize this feature more fully. > > I have had a great experience with Service Now so far and provides a lot of convenient features and add on's ----- ### "Solid Ticket Management With Minor Live Chat Issues." — 4.0/5 > **Muhammad** | *21 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: I like Ticket Management feature most in ServiceNow IT because in it workflows are clear and help to escalate and close running tickets without chasing on third party apps. The interface is very efficient to navigate once we start using it we can update tickets quickly. When we running an issue with the configuration Customer Support is a solid helpful option for us and respond timely which is very useful. Prices are not economical but the control process and visibility we get around our IT environment about incidents and service request worth value for money. > > **Inconvénients**: Sometimes we need quick help Live Chat often slow to connect and the responses let us feel bit scripted and sometimes I have to end the live chat after waiting so long for the response. > > ServiceNow IT Service Management is a solid capable option for running IT services at scale. Ticket management is strongest for tailoring assignment rules, handling requests, incidents and escalate them to IT teams to manage cleanly with visibility. Performance and speed is fast at glance pages load quickly frequent updates are done regularly. It can change structured workflows at cloud which centralize the whole IT incidents. ----- ### "Managing your IT service all in one place" — 4.0/5 > **Joshua** | *26 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: User-friendly and easy to use, it can be integrated with PagerDuty to send Priority One alerts that require immediate response. > > **Inconvénients**: The branding to popx.service-now.com where you can customize your service look too complex and not user friendly as the usual default ServiceNow front end. > > fair enough, I have had a fair experience using it. However not as great as Autotask ----- ### "need better message function after a ticket is raised" — 3.0/5 > **Terry** | *12 avril 2025* | Exploitation minière et métaux | Taux de recommandation : 5.0/10 > > **Avantages**: the ticket management system is very similar to our previous system > > **Inconvénients**: the message function is not very well designed, i would prefer something similar to teams or slack which i can attach a screenshot and message below ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/152874/servicenow-knowledge-management?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152874/servicenow-knowledge-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées