---
description: ServiceNow IT Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: ServiceNow IT Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management)

# ServiceNow IT Service Management

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> Outil de gestion des connaissances, qui saisit les connaissances de l'ensemble de l'organisation par le biais des propriétés du groupe, des abonnements et du flux de travail.
> 
> Conclusion : 43 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise ServiceNow IT Service Management?

Solution de saisie des connaissances pour toutes les entreprises, avec des fonctionnalités telles que la configuration guidée, les analyses et les tableaux de bord, le versionnage des articles, la recherche personnalisée et la propriété de groupe.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 43 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.4/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: ServiceNow
- **Pays**: Santa Clara, É.-U.
- **Entreprise fondée en**: 2012

## Contexte commercial

- **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: États-Unis

##  Fonctionnalités

- Catalog Management
- Contrôles/Permissions d'accès
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des billets
- Gestion des changements
- Gestion des connaissances
- Gestion des problèmes
- Outils de collaboration
- Portail libre-service
- Suivi des ressources
- Tableau de bord

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)

## Catégories connexes

- [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software)
- [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software)
- [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

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2. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
3. [Atera](https://fr.capterra.ca/software/144309/atera) — 4.5/5 (449 reviews)
4. [TOPdesk](https://fr.capterra.ca/software/127562/topdesk) — 4.4/5 (111 reviews)
5. [SysAid](https://fr.capterra.ca/software/107225/sysaid) — 4.5/5 (520 reviews)

## Avis

### "Service Now Review" — 5.0/5

> **Katrina** | *10 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: It is an easy to use platform and allows you to quickly manage your tickets and respond to customers. It also has great support.
> 
> **Inconvénients**: The integration with AI is a bonus feature. It would be nice to be able to utilize this feature more fully.
> 
> I have had a great experience with Service Now so far and provides a lot of convenient features and add on's

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### "Managing your IT service all in one place" — 4.0/5

> **Joshua** | *26 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: User-friendly and easy to use, it can be integrated with PagerDuty to send Priority One alerts that require immediate response.
> 
> **Inconvénients**: The branding to popx.service-now.com where you can customize your service look too complex and not user friendly as the usual default ServiceNow front end.
> 
> fair enough, I have had a fair experience using it. However not as great as Autotask

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### "Great Central Hub for All IT Support" — 5.0/5

> **Elizabeth** | *5 juillet 2026* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: Everything from requests to students' tech to asset tracking and server change requests are all managed from one dashboard. The automation rules allow incoming tickets on the campus to be routed to the appropriate IT team the moment they are created, saving us hours of manual sorting.
> 
> **Inconvénients**: The system configuration interface is very sophisticated and has to be mastered in order to change the basic workflows.
> 
> ServiceNow is a highly capable platform that helps to maintain a well-organized and structured technical support environment within our University. It intelligently seamlessly integrates our student helpdesk with our back end infrastructure teams.

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### "need better message function after a ticket is raised" — 3.0/5

> **Terry** | *12 avril 2025* | Exploitation minière et métaux | Taux de recommandation : 5.0/10
> 
> **Avantages**: the ticket management system is very similar to our previous system
> 
> **Inconvénients**: the message function is not very well designed, i would prefer something similar to teams or slack which i can attach a screenshot and message below

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### "ServiceNow IT Service Management" — 4.0/5

> **Julia** | *1 mai 2026* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10
> 
> **Avantages**: I find ServiceNow easier to navigate than other software. I use it for submitting IT tickets and project requests.
> 
> **Inconvénients**: It is difficult to look up a project if you don't have the project number assigned to it. Submitting general IT ticket are easy but not if requesting access.
> 
> Overall, I like ServiceNow. I use it daily to submit projects that will later be approved and moved over Oracle. I like it more than Oracle.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/152874/servicenow-knowledge-management)

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