--- description: ServiceNow IT Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow IT Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [ServiceNow IT Service Management](/software/152874/servicenow-knowledge-management) # ServiceNow IT Service Management Canonical: https://fr.capterra.ca/software/152874/servicenow-knowledge-management Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/152874/servicenow-knowledge-management?page=2) > Outil de gestion des connaissances, qui saisit les connaissances de l'ensemble de l'organisation par le biais des propriétés du groupe, des abonnements et du flux de travail. > > Conclusion : 42 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ServiceNow IT Service Management? Solution de saisie des connaissances pour toutes les entreprises, avec des fonctionnalités telles que la configuration guidée, les analyses et les tableaux de bord, le versionnage des articles, la recherche personnalisée et la propriété de groupe. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 42 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceNow - **Pays**: Santa Clara, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Public cible**: 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Catalog Management - Contrôles/Permissions d'accès - Gestion de contenu - Gestion de la base de connaissances - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des problèmes - Outils de collaboration - Portail libre-service - Suivi des ressources - Tableau de bord ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (714 reviews) 2. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Atera](https://fr.capterra.ca/software/144309/atera) — 4.5/5 (448 reviews) 4. [TOPdesk](https://fr.capterra.ca/software/127562/topdesk) — 4.4/5 (111 reviews) 5. [SysAid](https://fr.capterra.ca/software/107225/sysaid) — 4.5/5 (519 reviews) ## Avis ### "Service Now Review" — 5.0/5 > **Katrina** | *10 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It is an easy to use platform and allows you to quickly manage your tickets and respond to customers. It also has great support. > > **Inconvénients**: The integration with AI is a bonus feature. It would be nice to be able to utilize this feature more fully. > > I have had a great experience with Service Now so far and provides a lot of convenient features and add on's ----- ### "Managing your IT service all in one place" — 4.0/5 > **Joshua** | *26 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: User-friendly and easy to use, it can be integrated with PagerDuty to send Priority One alerts that require immediate response. > > **Inconvénients**: The branding to popx.service-now.com where you can customize your service look too complex and not user friendly as the usual default ServiceNow front end. > > fair enough, I have had a fair experience using it. However not as great as Autotask ----- ### "ServiceNow IT Service Management is a Highly Customizable and Scalable Solution for IT Delivery and Support" — 5.0/5 > **Kregg** | *12 novembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceNow IT Service Management provides the core functions necessary to provide support for IT services and users. It provides Service Desk functionality, including incident and request ticketing and management, and IT change records and management. The product is generally easy to use for technical resources in its native format, and highly easy to use for end-users via forms. It is highly functional out of the box, and highly customizable if complex workflows are required. ServiceNow provides AI functionality in its chat features, and can connect a user to a live chat with a Service Desk agent. Document sharing is enabled, with the ability to attach documents to forms and also create and publish knowledge documents for use by IT resources and end-users. Bug and issue tracking is available through a known errors database that can be referenced by IT resources when addressing customer issues. Basic and advanced reporting is available. Non or semi-technical users can create form and basic workflow via low code options. Advanced and technical users can create and/or code extensive, custom workflows to address any organizational need. ServiceNow IT Service Management scales well for high-volume IT support environments. > > **Inconvénients**: ServiceNow IT Service Management is an expensive solution. Typical annual cost for medium to large size organizations is $1.5MM to $2MM. Advanced use of the solution requires the availability of developers familiar with the modules or implementations that are in-scope in order to properly code and maintain the advanced configurations. Full time resources are costly; outsourced development by ServiceNow certified partners also comes at an additional cost, which varies by number of hours per year of usage. ServiceNow IT Service Management is cost and resource prohibitive for small IT organizations. > > I am an IT Service Manager at a Managed Service Provider. I currently work within ServiceNow IT Management on a daily basis to provide IT service delivery and support to multiple, large scale clients. I have used ServiceNow IT Service Management for over ten years, including time as a ServiceNow platform manager. ----- ### "ServiceNow IT Service Management" — 4.0/5 > **Julia** | *1 mai 2026* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: I find ServiceNow easier to navigate than other software. I use it for submitting IT tickets and project requests. > > **Inconvénients**: It is difficult to look up a project if you don't have the project number assigned to it. Submitting general IT ticket are easy but not if requesting access. > > Overall, I like ServiceNow. I use it daily to submit projects that will later be approved and moved over Oracle. I like it more than Oracle. ----- ### "need better message function after a ticket is raised" — 3.0/5 > **Terry** | *12 avril 2025* | Exploitation minière et métaux | Taux de recommandation : 5.0/10 > > **Avantages**: the ticket management system is very similar to our previous system > > **Inconvénients**: the message function is not very well designed, i would prefer something similar to teams or slack which i can attach a screenshot and message below ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/152874/servicenow-knowledge-management?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152874/servicenow-knowledge-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées