--- description: Greenlight CRM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Greenlight CRM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Greenlight CRM](/software/152888/greenlight-crm) # Greenlight CRM Canonical: https://fr.capterra.ca/software/152888/greenlight-crm Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/152888/greenlight-crm?page=2) > Technologie de call center dans le cloud qui aide les entreprises à gérer des contacts, à planifier des rendez-vous et à enregistrer des appels. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Greenlight CRM? Solution de CRM qui aide les PME à enregistrer des appels, à concevoir des scripts, à gérer des agents et à utiliser la numérotation prédictive. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 18 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Greenlight Innovation - **Pays**: Dundee, R.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 99,00 £ - **Public cible**: 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Enregistrement des appels - Gestion des campagnes - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Rapports sur les appels - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des interactions - Transfert d’appel ## Intégrations (11 au total) - AquariumClaims - DealTrack - FLG - HubSpot CRM - Lead Forensics - Mailchimp - Signable - SmartDebit Pulse - Zapier - i-Underwrite - omniSign ## Ressources d'aide - Service client/courriel - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Aircall](https://fr.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews) 3. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) ## Avis ### "Greenlight - Our "Go To" CRM Provider" — 5.0/5 > **Gary** | *30 novembre 2018* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The software itself is easy to setup, easy to deploy and intuitive to use. The system is well designed and has flexibility to accommodate user requirements. Reporting and analysis functionality is versatile and can be tailored to individual needs. All-in-all, a powerful platform to support business management and development. > > **Inconvénients**: Not Applicable.... to date, we haven't found any weaknesses of the platform\! > > I can't praise Greenlight CRM highly enough. Working with them has been completely hassle-free\! We have worked with a number of CRM and Dialler companies in the past and have had a number of bad experiences - Greenlight are the exception to that trend\! The Greenlight team have accommodated every request we have made quickly, efficiently and without challenge - their account management and support has been faultless and they're system has been quickly adopted with ease within our business. I would happily recommend them to any company requiring an enterprise class CRM platform. ----- ### "I'd never use any other CRM/dialler solution" — 5.0/5 > **Richard** | *15 décembre 2021* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Its does everything we need in one system > > **Inconvénients**: To be honest...nothing\! It's never let me down and the support team are always on hand to make changes as and when I need them > > Amazing\! I've removed other dialler \& CRM systems and implemented the Greenlight solution at 4 call centres I've run. I would never use another provider. ----- ### "Greenlight" — 4.0/5 > **Darren** | *14 juillet 2016* | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to use > > **Inconvénients**: lack on management control over functionality > > The system is good but needs some development work, on the up side the lack of features makes it very easy to use although you will need to ask support to make every change you need, luckily they are pretty good at that side of things and do deal with most of the support tickets I have quickly and efficiently. ----- ### "Will never change dialler provider and recommend Greenlight to anyone that asks me" — 5.0/5 > **Ohiunkunofan** | *14 septembre 2016* | Taux de recommandation : 10.0/10 > > **Avantages**: I love how easy it is to use and that any functions that are really bespoke can be added. They've always looked after me. Even when I'm late on payments which sometimes happens with business they've always allowed me time and the level of customer service has never dropped. I would never change provider and owe them an awful lot as I've had campaigns I simply couldn't have done either due to the time frame it would take to set up things I need on the dialler to make the campaign work or the length of time it would take to have to explain and get it added if that was possible. I think the main difference is that they understand all their systems and can make changes extremely quickly because everything was designed and built by them. > > I've been using Greenlight since 2013. I have to say that they are the best dialler provider I've ever used. There has been nothing I've asked to be added in terms of functionality that has been too big a task. We have done numerous campaigns and each campaign has different things that the dialler needs to be able to do to make the campaign run smothly for me and my partners. I can call Greenlight, explain the campaign and what I need to be system to be able to do and they make it happen. I can't say anything negative about the company or staff and unfortunately I can't say that about many other dialler providers I've used or tested. It feels like they work for my organisation to the point I don't have a dialler guy in house. Anything I need I just call or email and they sort. ----- ### "Your Brand Cover" — 5.0/5 > **Nick** | *18 octobre 2023* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: The Greenlight team....legends. They work so hard and are excellent at their jobs > > **Inconvénients**: i would like an option to pay for development (changes) to our system so we could get them done quicker. We understand we are not your only customer and feel bad to keep asking for changes when the guys work so hard, so to be charged to get extra work done would be nice. > > excellent ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/152888/greenlight-crm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152888/greenlight-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées