--- description: Nicereply : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nicereply - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de satisfaction client](/directory/30541/customer-satisfaction/software) > [Nicereply](/software/152920/nicereply) # Nicereply Canonical: https://fr.capterra.ca/software/152920/nicereply Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/152920/nicereply?page=2) > Logiciel d'enquête de satisfaction client en ligne, dont le CSAT, le Net Promoter Score (NPS) et le Customer Effort Score (CES 2.0). > > Conclusion : 283 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Nicereply? Toutes les entreprises soucieuses d'offrir une expérience client exceptionnelle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 283 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Nicereply - **Pays**: Bratislava, Slovaquie - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 59,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, turc, ukrainien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Analyse des tendances - Analyse visuelle - Collecte de données multicanal - Distribution multicanal - Enquête mobile - Enquêtes et feedback - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Importation et exportation de données - Marketing par courriel - Modèles personnalisables - Personnalisation des URL - Questions personnalisables - Rapports et analyses - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Third-Party Integrations ## Intégrations (16 au total) - Aircall - CloudTalk - Dixa - EvaluAgent - Freshdesk - Front - Gmail - Help Scout - Kustomer - LiveAgent - Mailchimp - Microsoft Outlook - Pipedrive - Slack - Zapier ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) ## Logiciels similaires 1. [SurveyLegend](https://fr.capterra.ca/software/156752/surveylegend) — 4.6/5 (963 reviews) 2. [Google Forms](https://fr.capterra.ca/software/176571/google-forms) — 4.7/5 (11385 reviews) 3. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 4. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2827 reviews) 5. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (948 reviews) ## Avis ### "Happy or disgruntled customers" — 5.0/5 > **Renata** | *18 juillet 2024* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments that affect us for the other clients that read them and see something bad of the site The prices are the best because if you buy the annual plan it is much cheaper than buying each month is a good offer annual plans > > **Inconvénients**: the platform is very simple I would like that could be customized more to the taste of each otherwise I do not see anything bad all the work by means of nicereply is much simpler and more comfortable > > allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire ----- ### "Great and easy to use for for Customer Support metrics\!" — 4.0/5 > **Lemuel** | *7 juillet 2022* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: It was easy to filter and see a support agent's CSAT ratings quickly > > **Inconvénients**: The graphs/charts could be more refined and have a more appealing UI instead of a simple barebones pie chart/bar graph ----- ### "Good idea in theory, but misses the mark when it comes to overall functionality." — 2.0/5 > **Kevin** | *2 juillet 2018* > > **Avantages**: It was fairly easy to set up and get running. The supplied good write-ups for getting things installed and connected to things like Zendesk. The graphs are easy to just copy-paste the code and it looks pretty nice. > > **Inconvénients**: If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it. I ever reached out to support for help but, after several days of no response, I ended up just deleting all the work I did and starting over from scratch. Only then I heard back from support and they essentially told me to do just that. In addition to this, it's impossible to get an accurate measurement of historic data. I wanted to simply pull my team's average score on a daily basis and report that. First off, they don't allow you to pull this information via CSV or spreadsheet, I had to look at this tiny chart and hover over each day individually. Secondly, I noticed different scores when I changed the date range. For example, I set my date range as May 1st - May 31st and on May 1st, my average team score was 5.93. When I changed my date range to May 1st - June 23rd and looked at May 1st, my average team score was now 6.1. I emailed their support, waited a few days, and heard back that they would check with their engineering team about that. A few days later, they said "The graph has just an informative character and scores are changed a bit so graph doesn't look to "bumpy" when there are multiple different scores every day. " When I pressed more on this, they said that I'd have to change the date range to each day to get accurate historic information, which is absolutely awful. Searching for a replacement for this product... ----- ### "Easy to use" — 4.0/5 > **Emily** | *14 août 2019* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: Definitely one of the more customize-able programs when it comes to overall look. We were able to create surveys that look just like all of our other branding. Nice Reply is super easy to use and their support team is always available for any issues no matter how small. They helped on board our global team and translations are a breeze. > > **Inconvénients**: Even though visual customization is great, there's not much wiggle room with the program itself. We hit a few roadblocks trying to adapt surveys for specific purposes other than CSAT and NPS. > > Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful. ----- ### "Nicereply does exactly what it needs too: deliver ratings and statements from email Customers." — 5.0/5 > **Zach** | *2 juillet 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: Nicereply knows what its good at and doesn't focus on anything else. The UI is intuitive, basic and helpful. This is a true "meat and potatoes" tool. It provides our team a pulse on our email support and customer contacts. > > **Inconvénients**: As stated previously, Nicereply only does one thing, albeit well. It fulfills its purpose but doesn't bring anything new or cutting edge to the table. You know what you get, the whole time. > > Nicereply provides our team with an immediate understanding of a customer's view of their service. It also allows us to keep our eye on any customers that require additional attention or feel that their service or product experience is incomplete. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/152920/nicereply?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152920/nicereply) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées