--- description: Birdeye : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des avis](/directory/31024/review-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://fr.capterra.ca/software/152997/birdeye Page : 1/30\ Suivant: [Page suivante](https://fr.capterra.ca/software/152997/birdeye?page=2) > Birdeye est une plateforme d'expérience client tout-en-un. > > Conclusion : 707 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Birdeye? Les entreprises qui cherchent à créer une forte réputation en ligne optimisée par l'opinion des clients, à améliorer leurs notes et à établir la confiance nécessaire pour attirer et fidéliser de nouveaux clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 707 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Birdeye - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, France, Italie, Mexique, Nouvelle-Zélande, Pays-Bas, Porto Rico, Royaume-Uni, États-Unis ## Fonctionnalités - AI Visibility Score - Accès mobile - Analyse des sentiments - Analytique - Automatisation des processus d'affaires - Automatisation du marketing - Brand Voice Training - Citation Intelligence - Clavardage et messagerie - Communication multicanal - Confirmations/Reminders - Conforme HIPAA - Content Gap Analysis - Content Generation - Demande d'avis - Distribution multicanal - Envoi de SMS en masse - Formulaires personnalisables - GEO Optimization - Geo Rankings - Gestion de la réputation numérique - Gestion des ambassadeurs de marque - Gestion des campagnes - Gestion des commentaires - Gestion des enquêtes et sondages - Gestion des plans de soins - Hashtag Tracking - Information aux patients - Intelligence artificielle et apprentissage automatique - Logiciels de chatbots - Messagerie client en temps réel - Messagerie planifiée - Modèles personnalisables - Multi-Platform AI Coverage - Notification en cas d'avis émis - Personalization and Recommendation - Personnalisation de messages - Planification des campagnes - Planification des publications - Prompt Organization - Rapports et analyses - Reconnaissance vocale - Review Sharing - Réponses automatisées - SEO Audit - Suggestions de requêtes - Suivi de position Google - Surveillance des avis émis - Traitement automatique du langage naturel - Transformer Model ... et 123 fonctionnalités supplémentaires ## Intégrations (112 au total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... et 97 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) ## Catégories connexes - [AI Content Creation Platforms](https://fr.capterra.ca/directory/34829/ai-content-generation-platforms/software) - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de marketing conversationnel](https://fr.capterra.ca/directory/31562/conversational-marketing-platform/software) ## Logiciels similaires 1. [ReputationStacker](https://fr.capterra.ca/software/160682/reputationstacker) — 4.9/5 (59 reviews) 2. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [Brand24](https://fr.capterra.ca/software/149054/brand24) — 4.7/5 (256 reviews) 4. [GiveMe5.ai](https://fr.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://fr.capterra.ca/software/121701/hootsuite) — 4.4/5 (3803 reviews) ## Avis ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 septembre 2026* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Inconvénients**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- ### "DO NOT SIGN UP" — 1.0/5 > **Sean** | *1 avril 2025* | Médecine douce | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. They are a terrible and outdated company. > > **Inconvénients**: Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. > > Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. ----- ### "Great Product Great Price" — 4.0/5 > **Hemang** | *25 novembre 2024* | Automobile | Taux de recommandation : 7.0/10 > > **Avantages**: The feature are great and compatible for everyone > > **Inconvénients**: The features options are less. Could be better if have more options. > > Great product for the pricing. Best feature in affordable pricing. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 mai 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Inconvénients**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 août 2025* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Inconvénients**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- Page : 1/30\ Suivant: [Page suivante](https://fr.capterra.ca/software/152997/birdeye?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152997/birdeye) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées