--- description: Birdeye : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de réputation en ligne](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://fr.capterra.ca/software/152997/birdeye Page : 1/29\ Suivant: [Page suivante](https://fr.capterra.ca/software/152997/birdeye?page=2) > Birdeye est une plateforme d'expérience client tout-en-un. > > Conclusion : 704 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Birdeye? Les entreprises qui cherchent à créer une forte réputation en ligne optimisée par l'opinion des clients, à améliorer leurs notes et à établir la confiance nécessaire pour attirer et fidéliser de nouveaux clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 704 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Birdeye - **Pays**: Palo Alto, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Mexique, Nouvelle-Zélande, Porto Rico, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse de la concurrence - Analyse visuelle - Clavardage et messagerie - Collecte de données multicanal - Communication multicanal - Demande d'avis - Enquêtes et feedback - Envoi de SMS en masse - Formulaires personnalisables - Gestion SEO - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la réputation numérique - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des fiches descriptives - Gestion des réponses - Historique des clients - Intelligence artificielle et apprentissage automatique - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Messagerie planifiée - Mesure des performances - Monitoring - Notification en cas d'avis émis - Paiements mobiles - Personnalisation de messages - Planification des campagnes - Planification des publications - Qualification de leads - Questions personnalisables - Rapports et analyses - Real-Time Analytics - Recherche/Filtre - Relevé et historique des chats - Réponses automatisées - SEO Audit - Suivi de l'engagement - Suivi des mots-clés - Surveillance des avis émis - Surveillance des sites web - Tableau de bord - Tableau de bord d'activités - Traitement automatique du langage naturel ... et 43 fonctionnalités supplémentaires ## Intégrations (113 au total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... et 98 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) ## Catégories connexes - [Logiciels de gestion de réputation en ligne](https://fr.capterra.ca/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://fr.capterra.ca/directory/31024/review-management/software) - [Logiciels de marketing avec IA](https://fr.capterra.ca/directory/34136/ai-marketing-tools/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Outils de gestion des médias sociaux](https://fr.capterra.ca/directory/31028/social-media-monitoring/software) ## Logiciels similaires 1. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Brand24](https://fr.capterra.ca/software/149054/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://fr.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [Hootsuite](https://fr.capterra.ca/software/121701/hootsuite) — 4.4/5 (3796 reviews) 5. [ReputationStacker](https://fr.capterra.ca/software/160682/reputationstacker) — 4.9/5 (43 reviews) ## Avis ### "Great Product Great Price" — 4.0/5 > **Hemang** | *25 novembre 2024* | Automobile | Taux de recommandation : 7.0/10 > > **Avantages**: The feature are great and compatible for everyone > > **Inconvénients**: The features options are less. Could be better if have more options. > > Great product for the pricing. Best feature in affordable pricing. ----- ### "DO NOT SIGN UP" — 1.0/5 > **Sean** | *1 avril 2025* | Médecine douce | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing. They are a terrible and outdated company. > > **Inconvénients**: Everything. They should not even be in business. Customer Service? Poor. Technology? Poor. Innovation? 5 years behind. > > Terrible Terrible company. Outdated and force you into a long term commitment. Even when that commitment is over, and you try to cancel, nobody is available to talk to. You schedule online meetings using THEIR calendar to speak to someone and they don't show up. Probably the worst company I have ever dealt with. Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much happier. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 mai 2026* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Inconvénients**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Boost Reviews & Communication with Birdeye" — 5.0/5 > **Julie** | *1 septembre 2025* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The pros of using Birdeye include automated review and survey requests. We appreciate the way the request is formatted with "Green" for a review for positive experiences sent to Google or Facebook and the "Red" for less than satisfied customers that comes in as direct feedback. I also appreciate the auto-responses to reviews. A the store level, the sales team appreciate being able to text and send quotes via the platform. We also love that all messages, emails, webchats, etc. come into one inbox. > > **Inconvénients**: Integration issues with our CRM has been an on-going trial, but the blame falls on our CRM rather than Birdeye. Mass texting campaigns are a separate cost and are kind of expensive. > > Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform. We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline. We have received excellent support from our Customer Success Managers and appreciate the transparent reporting. Overall, we have seen our reviews skyrocket and rating improve. Much credit goes to correcting problems before they turn into one star reviews. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 juin 2025* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Inconvénients**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- Page : 1/29\ Suivant: [Page suivante](https://fr.capterra.ca/software/152997/birdeye?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/152997/birdeye) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées