--- description: RoomRaccoon : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomRaccoon - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [RoomRaccoon](/software/153249/roomraccoon) # RoomRaccoon Canonical: https://fr.capterra.ca/software/153249/roomraccoon Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/153249/roomraccoon?page=2) > Un logiciel de gestion hôtelière. > > Conclusion : 75 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RoomRaccoon? Un logiciel de gestion hôtelière. Logiciel hôtelier tout-en-un conçu pour les hôtels, les B\&B et les appartements indépendants. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 75 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: RoomRaccoon - **Pays**: Breda, Pays-Bas - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 180,00 $ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, croate, espagnol, français, italien, néerlandais, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Autriche, Belgique, Botswana, Canada, Croatie, Espagne, France, Irlande, Italie, Luxembourg, Namibie, Pays-Bas, Portugal, Royaume-Uni, Suisse, Tanzanie, Zimbabwe, États-Unis ## Fonctionnalités - Analytique des canaux - Distribution multicanal - Facturation - Gestion de l'expérience invité - Gestion de la maintenance - Gestion de la réception - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des partenaires - Gestion des promotions - Gestion des réservations - Gestion des réservations - Gestion des stocks - Gestion des stocks - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Inventaire des salles - Notes de réservation - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Support client - Tarification dynamique - Third-Party Integrations - Traitement des paiements ## Intégrations (32 au total) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - Gastronovi - GuestCentric - GuestRevu - HiJiffy - Lighthouse ... et 17 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Systèmes de réservations en ligne](https://fr.capterra.ca/directory/20032/reservations/software) - [Logiciels de channel manager](https://fr.capterra.ca/directory/31615/hotel-channel-management/software) - [Logiciels de channel management](https://fr.capterra.ca/directory/30678/channel-management/software) - [Logiciels pour auberges de jeunesse](https://fr.capterra.ca/directory/31457/hostel-management/software) ## Logiciels similaires 1. [Guesty](https://fr.capterra.ca/software/159377/guesty) — 4.4/5 (485 reviews) 2. [rezStream](https://fr.capterra.ca/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) 3. [WebRezPro](https://fr.capterra.ca/software/113348/webrezpro) — 4.6/5 (218 reviews) 4. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1623 reviews) 5. [Semper](https://fr.capterra.ca/software/164816/hospitality-software) — 4.3/5 (138 reviews) ## Avis ### "Nous sommes ravis" — 5.0/5 > **Caroline** | *14 mars 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement > > **Inconvénients**: quelques fois la comprehension de gestion du channel manager mais tres vite résolu > > Nous sommes ravis d'utiliser les services de ROOM RACCOON depuis quelques années. L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement. Un outil de travail avec une très bonne ergonomie pour faciliter notre quotidien et notre activité. Merci à toute l'équipe\! ----- ### "Great software" — 5.0/5 > **Sebastiaan** | *22 juillet 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. > > **Inconvénients**: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents > > Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. ----- ### "Amazing Service & support" — 5.0/5 > **Cherease** | *30 septembre 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I would love to give RoomRaccon service a 5 Stars review\! Ashlene van Reenen has given so much attention to all of our concerns \& arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training \& showed us amazing short cuts\! Thank you for the amazing support centre \&\& Rocco ia an absolute amazing super star AI assistant\! > > **Inconvénients**: Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. > > An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ----- ### "No support at all" — 1.0/5 > **Stefanie** | *24 août 2026* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: The only real positive we can mention is that RoomRaccoon is very user-friendly and almost “dummy-proof.” It is easy to learn and straightforward for staff to use, even with little technical experience. Unfortunately, that does not outweigh the reliability issues, bugs and lack of effective support when something goes wrong. > > **Inconvénients**: Our biggest concern with RoomRaccoon is what happens when the system does not work. A hotel operates 24/7 and is heavily dependent on its PMS for reservations, check-ins, payments, room availability and daily operations. Unfortunately, we have experienced too many bugs and technical issues. The most frustrating part is that when something goes wrong, it is very difficult to reach someone who can actually help solve the problem. You may be able to contact support, but that does not necessarily mean you are speaking to someone who can immediately investigate or resolve a critical issue. For a hotel, this is a serious problem. Our operation does not stop when the system has an issue. Guests still arrive, payments still need to be processed and reservations still need to be managed. For business-critical software, reliable technical support should be available when it is needed most. In our experience, that is currently one of RoomRaccoon’s biggest weaknesses. ----- ### "Good Hotel Management Provider\!" — 5.0/5 > **Lila** | *26 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. > > **Inconvénients**: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. > > I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend\! ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/153249/roomraccoon?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/153249/roomraccoon) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées