---
description: CustomerHero : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: CustomerHero - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [CustomerHero](/software/153472/startquestion)

# CustomerHero

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> Outil de création d'enquêtes, de formulaires et de questionnaires conçus pour étudier le comportement des clients ou évaluer le personnel.
> 
> Conclusion : 175 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise CustomerHero?

Les indépendants, grandes entreprises, PME, organismes à but non lucratif, administrations publiques et écoles.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 175 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: CustomerHero
- **Entreprise fondée en**: 2006

## Contexte commercial

- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais, polonais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Analyse de texte
- Analyse des sentiments
- Analyse des tendances
- Analyse statistique
- Analyse visuelle
- Bibliothèque de questions
- Collecte de données multicanal
- Communication multicanal
- Créateur d'enquêtes
- Création et conception de formulaires
- Distribution multicanal
- Division des questions (question branching)
- Enquêtes et feedback
- Fonction de glisser-déposer
- Gestion de l'expérience client
- Gestion de la communication
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des courriels
- Gestion des enquêtes et sondages
- Gestion des formulaires
- Gestion des questions et réponses
- Importation et exportation de données
- Live Results Sharing
- Logique d'évitement
- Marketing par courriel
- Mesure des performances
- Modèles personnalisables
- Outils de collaboration
- Personnalisation des URL
- Questionnaires à choix multiples
- Questions personnalisables
- Rapports et analyses
- Rapports et statistiques
- Saisie et transfert de données
- Segmentation
- Sondage en ligne
- Sondages d'opinion
- Stratégie de marque personnalisable
- Structure des enquêtes de Net Promoter Score (NPS)
- Structure enquêtes CES
- Structure enquêtes CSAT
- Suivi de l'engagement
- Suivi des plaintes
- Tableau de bord
- Tests d'utilisation
- Third-Party Integrations
- Visualisation de données

... et 8 fonctionnalités supplémentaires

## Intégrations (20 au total)

- Asana
- ExpertSender
- FreshMail
- GetResponse
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- HubSpot Content Hub
- JIRA Service Management
- Magento BI
- Manago AI
- Microsoft 365
- Positive User
- Salesforce Sales Cloud
- Shopify

... et 5 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software)

## Catégories connexes

- [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software)
- [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software)
- [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software)
- [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software)
- [Logiciels pour créer un formulaire](https://fr.capterra.ca/directory/10023/forms-automation/software)

##  Logiciels similaires

1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (982 reviews)
2. [Google Forms](https://fr.capterra.ca/software/176571/google-forms) — 4.7/5 (11590 reviews)
3. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10513 reviews)
4. [Jotform](https://fr.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2927 reviews)
5. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews)

## Avis

### "Impressive usability and user friendly" — 5.0/5

> **Maciej** | *10 février 2023* | Bijoux et produits de luxe | Taux de recommandation : 9.0/10
> 
> **Avantages**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.
> 
> **Inconvénients**: The appearance of the data in the downloaded result file requires many transformations.
> 
> I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

-----

### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features" — 5.0/5

> **James** | *20 octobre 2025* | Marketing et publicité | Taux de recommandation : 10.0/10
> 
> **Avantages**: Ease of use.
Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. 
Good support when I've had issues or questions.
> 
> **Inconvénients**: Some question types are not available on widgets
There's nothing else jumping out at me as a weakness.
> 
> It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys.

-----

### "Reasonable tool that does the job" — 4.0/5

> **Andrzej** | *11 août 2021* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: Rankings which allows me to compare NPS score for different data sources.
> 
> **Inconvénients**: I have to filter each survey separately.

-----

### "The uniqueness of Webankieta.pl" — 5.0/5

> **Natalia** | *2 juin 2022* | Automobile | Taux de recommandation : 10.0/10
> 
> **Avantages**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
> 
> **Inconvénients**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
> 
> Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

-----

### "An Outstanding Survey Platform - StartQuestion" — 5.0/5

> **Dawid** | *12 juillet 2023* | Ressources humaines | Taux de recommandation : 10.0/10
> 
> **Avantages**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
> 
> **Inconvénients**: I think the rules for displaying questions could be a more intuitive feature.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/153472/startquestion)

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