--- description: Chattermill : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chattermill - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Chattermill](/software/153694/customer-experience-analytics-platform) # Chattermill Canonical: https://fr.capterra.ca/software/153694/customer-experience-analytics-platform Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/153694/customer-experience-analytics-platform?page=2) > Chattermill unifie les avis des clients, le support client et les avis sur les produits sur une seule plateforme pour analyser les données client à grande échelle. > > Conclusion : 25 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Chattermill? Les entreprises à croissance rapide dans les secteurs du commerce de détail, de la technologie financière, des voyages, etc., qui souhaitent redéfinir leur expérience client avec des analytiques détaillées des avis. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 25 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Chattermill ## Contexte commercial - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Canada, France, Irlande, Italie, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Apprentissage automatique - Automatisation des processus et flux de travail - Balisage des éléments du discours - Collecte de données multicanal - Détection de la langue - Enquêtes et feedback - Extraction de données - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Importation et exportation de données - Marquage - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Segmentation - Segmentation de la clientèle - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (28 au total) - Alchemer - AppFigures - AppFollow - AskNicely - Customer Thermometer - Delighted - Dixa - Feefo - Freshdesk - Google Cloud - Intercom - Kustomer - LiveChat - Medallia Experience Cloud - Qualaroo ... et 13 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels TALN (traitement automatique du langage naturel)](https://fr.capterra.ca/directory/32754/natural-language-processing-%28nlp%29/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de NPS](https://fr.capterra.ca/directory/32075/nps/software) - [Logiciels de text mining](https://fr.capterra.ca/directory/30933/text-mining/software) ## Logiciels similaires 1. [VIVI](https://fr.capterra.ca/software/1051181/vivi) — 4.0/5 (4 reviews) 2. [Clootrack](https://fr.capterra.ca/software/1042420/clootrack) — 5.0/5 (16 reviews) 3. [Machine Learning on AWS](https://fr.capterra.ca/software/1029661/machine-learning-on-aws) — 4.7/5 (6 reviews) 4. [Zonka Feedback](https://fr.capterra.ca/software/137773/zonka-feedback) — 4.8/5 (68 reviews) 5. [Keatext](https://fr.capterra.ca/software/173675/keatext) — 3.8/5 (19 reviews) ## Avis ### "Easy to use understand insights, accurately tagging and analytics" — 5.0/5 > **Mez** | *9 septembre 2024* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used. > > **Inconvénients**: Some of the colours on the charts could be improved. > > Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about. ----- ### "Relevant, granular insights on what our customer like and don't like" — 5.0/5 > **Katy** | *3 septembre 2024* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers > > **Inconvénients**: Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts. > > Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background. ----- ### "great idea, not working for me" — 2.0/5 > **Emma** | *25 octobre 2021* | Compagnies aériennes/Aéronautique | Taux de recommandation : 2.0/10 > > **Avantages**: trending user feedback helping us to understand what travellers want > > **Inconvénients**: For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered > > verbatim feedback being categorized and highlighted. ----- ### "Great product" — 4.0/5 > **Shaina** | *12 octobre 2021* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well > > **Inconvénients**: Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked. > > Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly. ----- ### "Use of it in a startup" — 4.0/5 > **Lorena** | *26 octobre 2021* | Immobilier | Taux de recommandation : 7.0/10 > > **Avantages**: The integration with the other features that we use works very well\! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly. > > **Inconvénients**: We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend. > > Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/153694/customer-experience-analytics-platform?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/153694/customer-experience-analytics-platform) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées