--- description: ALICE : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ALICE - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [ALICE](/software/153733/alice) # ALICE Canonical: https://fr.capterra.ca/software/153733/alice Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/153733/alice?page=2) > Assurez un service toujours exceptionnel avec ALICE, une plateforme d'exploitation qui met en relation votre personnel, mais aussi vos clients. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ALICE? ALICE se vend principalement sur les marchés américain, mexicain, caribéen et européen. Si votre propriété est située en dehors de ces marchés, mais que votre personnel parle anglais, contactez ALICE. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 16 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ALICE - **Pays**: New York, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 6 000,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Gestion de l'expérience invité - Gestion de la maintenance - Gestion des employés - Gestion des inspections - Gestion des ordres de travail - Planification de la maintenance - Rappels - Rapports et analyses ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://fr.capterra.ca/directory/20031/hospitality-property-management/software) - [Outils de la maintenance préventive](https://fr.capterra.ca/directory/31023/preventive-maintenance/software) - [Logiciels pour motels](https://fr.capterra.ca/directory/32584/motel/software) ## Logiciels similaires 1. [Guesty](https://fr.capterra.ca/software/159377/guesty) — 4.4/5 (465 reviews) 2. [WebRezPro](https://fr.capterra.ca/software/113348/webrezpro) — 4.6/5 (211 reviews) 3. [Hostaway](https://fr.capterra.ca/software/152433/hostaway) — 4.8/5 (1524 reviews) 4. [eZee Absolute](https://fr.capterra.ca/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 5. [Breezeway](https://fr.capterra.ca/software/186514/breezeway) — 4.6/5 (195 reviews) ## Avis ### "A for Alice" — 5.0/5 > **Utilisateur vérifié** | *30 juin 2022* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient. > > **Inconvénients**: Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice. ----- ### "A must for ticketing tool" — 4.0/5 > **Giovanni** | *5 janvier 2026* | Hôtellerie | Taux de recommandation : 6.0/10 > > **Avantages**: Very powerful, has a lot of functions not only for a Hotel but can probably be adjusted for other Roles > > **Inconvénients**: The integration with Oracle PMS is very unstable, it breaks 1-2 times a week, and the support takes some minutes to for fixing, there is no easy way to fix it on our side, just they can do it, and the support gets busy > > We use it for Guest communication, ticketing system, Itinerary design and Engineering tool. It worked fine. ----- ### "Great product - horrible support model" — 3.0/5 > **Utilisateur vérifié** | *13 juillet 2023* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: Great features, ease of use, training employees has been simple. The application also integrates with PMS systems. > > **Inconvénients**: Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool. ----- ### "Straight-Forward Property Management Platform" — 5.0/5 > **Katja** | *24 septembre 2022* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams. > > **Inconvénients**: As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task. ----- ### "REVIEW FROM A CHEF CONCIERGE" — 4.0/5 > **MARIA (KOKY)** | *1 décembre 2016* | Hôtellerie | Taux de recommandation : 7.0/10 > > **Avantages**: From a Concierge's standpoint, it is relatively easy to learn. > > **Inconvénients**: 1) Lack of color on the screen to separate tasks by category \& importance 2) The constant bliking from tasks from other departments on my Concierge screen 3) The constant email blasts from tasks not accepted by other departments. 4) Sometimes the system will not allow you to change status of requests, nor times > > ALICE is easy to manage \& understand. For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/153733/alice?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/153733/alice) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées