--- description: ShipMonk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ShipMonk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des livraisons](/directory/30104/shipping/software) > [ShipMonk](/software/153768/shipmonk) # ShipMonk Canonical: https://fr.capterra.ca/software/153768/shipmonk Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/153768/shipmonk?page=2) > Cette solution de traitement des commandes multicanaux et de gestion des stocks permet aux entreprises de se concentrer sur le développement de leur croissance. > > Conclusion : 139 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ShipMonk? Start-up et entreprises d'e-commerce (B2C et B2B), entreprises de boîtes d'abonnements et campagnes de financement participatif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 139 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ShipMonk - **Entreprise fondée en**: 2014 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, Mexique, Royaume-Uni, Tchéquie, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Barcode/Ticket Scanning - Calcul du prix d'envoi - Codes-barres et RFID - Emplacements multiples - Facturation - Gestion 3PL - Gestion Import/Export - Gestion d'entrepôt - Gestion de l'e-commerce - Gestion de site web - Gestion des canaux - Gestion des commandes - Gestion des expéditions - Gestion des factures - Gestion des livraisons - Gestion des opérateurs - Gestion des retours - Gestion des stocks - Gestion des stocks - Gestion des transports - Livraison par voie aérienne - Livraison par voie terrestre - Optimisation des itinéraires - Prévision - Prévision de la demande - Rapports et analyses - Rapports et statistiques - Real-Time Data - Real-Time Updates - Routage - Suivi de l'inventaire - Suivi des commandes - Suivi des expéditions - Suivi des livraisons - Tableau de bord d'activités - Third-Party Integrations - Traitement des commandes - Étiquettes d'expédition ## Intégrations (19 au total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) ## Catégories connexes - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) - [Logiciels de gestion de stocks](https://fr.capterra.ca/directory/30006/inventory-management/software) - [Logiciels WMS](https://fr.capterra.ca/directory/30005/warehouse-management/software) - [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software) - [Logiciels de plateforme d'e-commerce B2B](https://fr.capterra.ca/directory/31821/b2b-ecommerce-platform/software) ## Logiciels similaires 1. [NetSuite](https://fr.capterra.ca/software/135757/netsuite) — 4.2/5 (2041 reviews) 2. [Fishbowl](https://fr.capterra.ca/software/123794/fishbowl) — 4.2/5 (1116 reviews) 3. [ShipStation](https://fr.capterra.ca/software/155621/shipstation) — 4.6/5 (957 reviews) 4. [Easyship](https://fr.capterra.ca/software/170399/easyship) — 4.3/5 (278 reviews) 5. [Stamps.com](https://fr.capterra.ca/software/90069/stamps-com) — 4.4/5 (919 reviews) ## Avis ### "Affordable but high quality fulfillment service" — 4.0/5 > **Mikel** | *16 janvier 2019* | Mode et vêtements | Taux de recommandation : 7.0/10 > > **Avantages**: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. > > **Inconvénients**: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). > > All in all, very satisfied with their service and the timely delivery of the orders to my customers. ----- ### "ShipMonk Review" — 5.0/5 > **Michael** | *26 juillet 2019* | Produits alimentaires | Taux de recommandation : 9.0/10 > > **Avantages**: Very intuitive. The approximate Stockout Days is extremely useful \& quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. > > **Inconvénients**: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad \& not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors \& the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. > > We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for\! He is very responsive, and always helps as best he can. ----- ### "BEWARE: Thousands of dollars of lost or stolen Inventory" — 2.0/5 > **Yoshi** | *21 janvier 2022* | Mode et vêtements | Taux de recommandation : 0.0/10 > > **Avantages**: Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. > > **Inconvénients**: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory. > > I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk. ----- ### "Jambys - They have been great to us" — 5.0/5 > **Jack** | *6 juillet 2022* | Biens de consommation | Taux de recommandation : 9.0/10 > > **Avantages**: Great UX/UI. The team is great and it updates really quickly. > > **Inconvénients**: We haven't had much issues. They allow us to import alot instead of manually doing it. > > Great experience ----- ### "Ship Monk put Amazon to Shame when it comes to fulfillment." — 4.0/5 > **Brooke** | *9 juin 2018* | Vente en gros | Taux de recommandation : 8.0/10 > > **Avantages**: ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service. > > **Inconvénients**: They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/153768/shipmonk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/153768/shipmonk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées