--- description: ShipMonk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ShipMonk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des livraisons](/directory/30104/shipping/software) > [ShipMonk](/software/153768/shipmonk) # ShipMonk Canonical: https://fr.capterra.ca/software/153768/shipmonk Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/153768/shipmonk?page=2) > Cette solution de traitement des commandes multicanaux et de gestion des stocks permet aux entreprises de se concentrer sur le développement de leur croissance. > > Conclusion : 139 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ShipMonk? Start-up et entreprises d'e-commerce (B2C et B2B), entreprises de boîtes d'abonnements et campagnes de financement participatif. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 139 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ShipMonk - **Fondé**: 2014 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, Mexique, Royaume-Uni, Tchéquie, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Barcode/Ticket Scanning - Calcul du prix d'envoi - Codes-barres et RFID - Emplacements multiples - Facturation - Gestion 3PL - Gestion Import/Export - Gestion d'entrepôt - Gestion de l'e-commerce - Gestion de site web - Gestion des canaux - Gestion des commandes - Gestion des expéditions - Gestion des factures - Gestion des livraisons - Gestion des opérateurs - Gestion des retours - Gestion des stocks - Gestion des stocks - Gestion des transports - Livraison par voie aérienne - Livraison par voie terrestre - Optimisation des itinéraires - Prévision - Prévision de la demande - Rapports et analyses - Rapports et statistiques - Real-Time Data - Real-Time Updates - Routage - Suivi de l'inventaire - Suivi des commandes - Suivi des expéditions - Suivi des livraisons - Tableau de bord d'activités - Third-Party Integrations - Traitement des commandes - Étiquettes d'expédition ## Intégrations (19 au total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) ## Catégories connexes - [Logiciels de gestion des livraisons](https://fr.capterra.ca/directory/30104/shipping/software) - [Logiciels de gestion de stocks](https://fr.capterra.ca/directory/30006/inventory-management/software) - [Logiciels WMS](https://fr.capterra.ca/directory/30005/warehouse-management/software) - [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software) - [Logiciels de plateforme d'e-commerce B2B](https://fr.capterra.ca/directory/31821/b2b-ecommerce-platform/software) ## Logiciels similaires 1. [3PL Warehouse Manager](https://fr.capterra.ca/software/86175/3pl-warehouse-manager) — 4.1/5 (131 reviews) 2. [Tai TMS](https://fr.capterra.ca/software/146697/teknowlogi-tai-tms) — 4.4/5 (73 reviews) 3. [CartonCloud](https://fr.capterra.ca/software/179000/cartoncloud) — 4.7/5 (79 reviews) 4. [InfoPlus](https://fr.capterra.ca/software/158602/infoplus) — 4.4/5 (116 reviews) 5. [ShipHero](https://fr.capterra.ca/software/166930/shiphero) — 4.3/5 (88 reviews) ## Avis ### "Affordable but high quality fulfillment service" — 4.0/5 > **Mikel** | *16 janvier 2019* | Mode et vêtements | Taux de recommandation : 7.0/10 > > **Avantages**: We've been using Shipmonk (and their associated Shopify app) for more than a year now. The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV. From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled. So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate. > > **Inconvénients**: Some occasional mistakes in the billing, especially at a time when a carrier reused tracking codes and we were charged for packages that were not ours, or in the beginning when they applied international shipping rates slighlty different to those agreed upon, but both were corrected quickly. Just be on top of the billing reports (that are fairly detailed, which honors them). > > All in all, very satisfied with their service and the timely delivery of the orders to my customers. ----- ### "2+ Years and Going Strong" — 5.0/5 > **David** | *10 février 2020* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Software - I'm able to manage inventory and orders in one easy to use platform. They are constantly launching new features that have been a no brainer for my business. > > **Inconvénients**: I would like to see an integration with Zapier. They informed me it will be launching in Q2 so I'm eager for that. > > They've been extremely flexible in helping my business grow and willing to follow my custom guidelines for packaging orders. ----- ### "Decent warehouse staff, disastrous customer support. Say away." — 3.0/5 > **Amitavo** | *26 avril 2024* | Vente au détail | Taux de recommandation : 0.0/10 > > **Avantages**: They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. > > **Inconvénients**: The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. > > While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. ----- ### "Love working with Shipomonk" — 5.0/5 > **Alexander** | *7 juin 2021* | Électronique grand public | Taux de recommandation : 10.0/10 > > **Avantages**: Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough. > > **Inconvénients**: Occasional fulfilment errors, not being able to view case log > > Great ----- ### "ShipMonk Review" — 5.0/5 > **Michael** | *26 juillet 2019* | Produits alimentaires | Taux de recommandation : 9.0/10 > > **Avantages**: Very intuitive. The approximate Stockout Days is extremely useful \& quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items. > > **Inconvénients**: I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad \& not too useful. We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors \& the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare. > > We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend \[SENSITIVE CONTENT HIDDEN\] for being the best Happiness Engineer we could hope for\! He is very responsive, and always helps as best he can. ----- Page : 1/7\ Suivant: [Page suivante](https://fr.capterra.ca/software/153768/shipmonk?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/153768/shipmonk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées