--- description: SilverBlaze Customer Portal : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SilverBlaze Customer Portal - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de site web](/directory/14/portal/software) > [SilverBlaze Customer Portal](/software/154122/capricorn) # SilverBlaze Customer Portal Canonical: https://fr.capterra.ca/software/154122/capricorn Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/154122/capricorn?page=2) > Offrez aux clients l'accès 24 h/24, 7 j/7 qu'ils demandent avec des portails web en libre-service qui s'intègrent à vos systèmes de services publics actuels. > > Conclusion : 15 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SilverBlaze Customer Portal? SilverBlaze est une solution de portail web spécialement conçue pour les prestataires de services publics qui souhaitent augmenter l'engagement client, améliorer les processus de facturation et de paiement et réduire l'utilisation des ressources internes. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 15 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SilverBlaze - **Pays**: Richmond Hill, Canada - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 20 000,00 $ - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Anguilla, Antigua-et-Barbuda, Aruba, Bahamas, Barbade, Bermudes, Bélize, Canada, États-Unis, îles Vierges britanniques ## Fonctionnalités - Automatisation des processus et flux de travail - Contrôles/Permissions d'accès - Création et conception de formulaires - Facturation - Facturation en fonction de l'utilisation - Fonction de glisser-déposer - Formulaires personnalisables - Gestion client - Gestion de contenu - Gestion des documents - Gestion des ordres de travail - Gestion des taux - Meter Data Management - Outils de collaboration - Paiements en ligne - Partage des fichiers - Penalty/Cut-Off Processing - Portail libre-service ## Ressources d'aide - Chat/Clavardage ## Category - [Logiciels de site web](https://fr.capterra.ca/directory/14/portal/software) ## Catégories connexes - [Logiciels de facturation pour l'eau, le gaz et l'électricité](https://fr.capterra.ca/directory/20017/utility-billing/software) - [Logiciels de site web](https://fr.capterra.ca/directory/14/portal/software) - [Logiciels de gestion pour fournisseurs eau/gaz/électricité](https://fr.capterra.ca/directory/30972/utility-management-systems/software) - [Logiciels pour créer un formulaire](https://fr.capterra.ca/directory/10023/forms-automation/software) ## Logiciels similaires 1. [El Dorado Utility Billing](https://fr.capterra.ca/software/21260/utility-billing-software) — 4.3/5 (78 reviews) 2. [Muni-Link](https://fr.capterra.ca/software/128792/muni-link) — 4.8/5 (59 reviews) 3. [AMCS Utility Billing](https://fr.capterra.ca/software/55011/amcs-utility-billing) — 4.8/5 (80 reviews) 4. [Cogsdale](https://fr.capterra.ca/software/12557/customer-service-management) (0 reviews) 5. [MuniBilling](https://fr.capterra.ca/software/127462/munibilling) — 4.7/5 (54 reviews) ## Avis ### "Excellent quality and service." — 5.0/5 > **Jody** | *20 mars 2018* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: The product has great flexibility for integrating with other software and customers really enjoy the presentation online. > > **Inconvénients**: There is really nothing for me to comment on from a negative standpoint. Product and service have both been great. > > Excellent quality and superb service. ----- ### "Unmatched Service Level, Thumbs Up" — 5.0/5 > **Roberto** | *29 avril 2024* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: All the available features are very easy to use and the customer service is top notch as they ensure that every issue is solved. In addition, I liked the customizable forms that are tailored towards our firm needs. > > **Inconvénients**: No complain, no dislike at all, SilverBlaze Customer Portal does an excellent job. > > SilverBlaze Customer Portal enabled us to meet all our customer needs effectively with the customizable forms while process automation was the other game changer that contributed to more work completed in a short time ----- ### "SilverBlaze was easy to work with when setting up our new customer portal." — 4.0/5 > **Kate** | *22 mars 2018* | Équipements publics | Taux de recommandation : 8.0/10 > > **Avantages**: Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login. > > **Inconvénients**: Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful. > > Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing. ----- ### "Dependable Form and Customer Management Solution" — 5.0/5 > **Othuke** | *29 avril 2024* | Sécurité et enquêtes | Taux de recommandation : 9.0/10 > > **Avantages**: SilverBlaze is an impressive and determined utility control system for businesses > > **Inconvénients**: SilverBlaze includes all the customer assistance that a company want, giving it a rational assistance. ----- ### "Happy SilverBlaze Customer" — 5.0/5 > **Sarah** | *8 mars 2019* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services. > > **Inconvénients**: Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data. > > SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/154122/capricorn?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/154122/capricorn) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées