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Description de Keela

Logiciel tout-en-un qui alimente votre organisme à but non lucratif pour un prix abordable. La plateforme intuitive de Keela offre aux organismes à but non lucratif la possibilité de gérer les donateurs, d'établir des relations, d'intégrer des pages de dons sur des sites web, de recevoir des dons en ligne, d'envoyer des contenus d'e-mail marketing, de générer des rapports personnalisés, etc.
Keela est rapide à prendre en main, facile à utiliser et offre une solution de bout en bout pour tous vos besoins de votre organisme à but non lucratif en matière de gestion. Keela est spécialement conçu pour les organismes à but non lucratif et créé par ceux qui comprennent le secteur.

Qui utilise Keela?

Idéal pour les organismes à but non lucratif de petite et moyenne envergure qui souhaitent gérer et faire évoluer les donateurs, superviser les dons et collecter des fonds de manière simple, le tout pour un prix abordable.

Informations sur Keela

Keela

Fondé en 2013

Keela - Prix

Starting Price:

89,00 $ US/mois
  • Oui, essai gratuit disponible
  • Oui, version gratuite disponible

Keela est disponible en version gratuite et propose un essai gratuit. La version payante de Keela est disponible à partir de 89,00 $ US/mois.

obtenez un essai gratuit

Informations sur Keela

Keela

Fondé en 2013

Keela en vidéos et en images

Vidéo de Keela
Keela Logiciel - 1 - aperçu
Keela Logiciel - 2 - aperçu
Keela Logiciel - 3 - aperçu
Keela Logiciel - 4 - aperçu
Keela Logiciel - 5 - aperçu

Déploiement et prise en charge de Keela

Ressources d'aide

  • Service client/courriel
  • FAQ/forums
  • Base de connaissances
  • Support téléphonique
  • Chat/Clavardage

Déploiement

  • Cloud, SaaS, web

Formation

  • En ligne en direct
  • Webinaires
  • Documentation
  • Vidéos

Fonctionnalités - Keela

  • API
  • Accès mobile
  • Base de données de clients
  • Base de données de contacts
  • CRM
  • Champs personnalisables
  • Contrôles/Permissions d'accès
  • Fonctions pour organ. à but non lucratif
  • Formulaires personnalisables
  • Formulaires web
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des calendriers
  • Gestion des campagnes
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des contacts
  • Gestion des donateurs
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des formulaires
  • Gestion des inscriptions
  • Gestion des subventions
  • Gestion des tâches
  • Gestion des événements
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notifications en temps réel
  • Paiements électroniques
  • Planification des campagnes
  • Programmation des tâches
  • Rappels
  • Rapports ad hoc
  • Rapports de synthèse
  • Rapports et statistiques
  • Rapports personnalisables
  • Segmentation des campagnes
  • Stockage de documents
  • Suivi des activités
  • Suivi des dons
  • Suivi des e-mails
  • Suivi des interactions
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • e-mail marketing

Logiciels de CRM pour association : afficher la liste complète

  • API
  • Accès mobile
  • Alertes/Notifications
  • Analyse des campagnes
  • Base de données de contacts
  • Billetterie des événements
  • CRM
  • Champs personnalisables
  • Configuration et suivi des objectifs
  • Conformité PCI
  • Don récurrent
  • Dons par SMS
  • Découverte de donateurs
  • Facturation récurrente et des abonnements
  • Formulaires en ligne
  • Formulaires personnalisables
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des campagnes
  • Gestion des contacts
  • Gestion des donateurs
  • Gestion des dons
  • Gestion des enchères
  • Gestion des formulaires
  • Gestion des inscriptions
  • Gestion des promesses de don
  • Gestion des reçus
  • Gestion des subventions
  • Gestion des événements
  • Gestions des anciens élèves
  • Intégration comptable
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Paiements électroniques
  • Planification des campagnes
  • Planification des événements
  • Rappels par e-mail
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des contributions
  • Tableau de bord
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des paiements
  • Traitement des paiements ACH
  • e-mail marketing

Logiciels de collecte de fonds : afficher la liste complète

  • Accès mobile
  • Allocation et planification des ressources
  • Aperçu de Gantt/du calendrier
  • Contrôle du processus d'approbation
  • Fonctions pour organ. à but non lucratif
  • Gestion des calendriers
  • Gestion des tâches
  • Gestion du budget
  • Modèles personnalisables
  • Outils de collaboration
  • Planification et programmation de projets
  • Reporting et suivi de projet
  • Tableau de bord d'activités
  • Tableau kanban

Logiciels de gestion de projet à but non lucratif : afficher la liste complète

  • API
  • Accès mobile
  • Analyse des campagnes
  • Base de données de contacts
  • Billetterie des événements
  • Champs personnalisables
  • Contrôles/Permissions d'accès
  • Don en ligne
  • Don récurrent
  • Dons par SMS
  • Facturation récurrente et des abonnements
  • Fonctions pour organ. à but non lucratif
  • Formulaires personnalisables
  • Gestion des bénévoles
  • Gestion des campagnes
  • Gestion des contacts
  • Gestion des donateurs
  • Gestion des dons
  • Gestion des e-mails
  • Gestion des formulaires
  • Gestion des inscriptions
  • Gestion des promesses de don
  • Gestion des présences
  • Gestion des reçus
  • Gestion des subventions
  • Gestion des événements
  • Importation et exportation de données
  • Intégration QuickBooks
  • Intégration comptable
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Modèles d'e-mails
  • Paiements électroniques
  • Personnalisation
  • Planification des campagnes
  • Planification des événements
  • Rapports ad hoc
  • Rapports de synthèse
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des dons
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des paiements
  • Traitement des paiements ACH
  • e-mail marketing

Logiciels de gestion des dons : afficher la liste complète

  • API
  • Accès mobile
  • Alertes/Notifications
  • Analyse en temps réel
  • Base de données de contacts
  • Base de données de membres
  • CRM
  • Champs personnalisables
  • Comptabilité
  • Contrôles/Permissions d'accès
  • Facturation récurrente et des abonnements
  • Fonction de glisser-déposer
  • Fonctions pour organ. à but non lucratif
  • Formulaires personnalisables
  • Gestion de la communication
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des calendriers
  • Gestion des campagnes
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des contacts
  • Gestion des cotisations
  • Gestion des donateurs
  • Gestion des formulaires
  • Gestion des inscriptions
  • Gestion des médias sociaux
  • Gestion des présences
  • Gestion des reçus
  • Gestion des subventions
  • Gestion des événements
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de sites web
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Modèles personnalisables
  • Paiements électroniques
  • Planification des événements
  • Rappels
  • Rappels par e-mail
  • Rapports ad hoc
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités
  • Traitement des cartes de crédit

Logiciels pour ONG (organisation non gouvernementale) : afficher la liste complète

Alternatives à Keela

Plus d'alternatives à Keela

Avis sur Keela

Lire les 214 avis

Note moyenne

Note globale
4,3
Simplicité d’utilisation
4,2
Service client
4,5
Fonctionnalités
3,9
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Leigh S.
Leigh S.
Principal (Canada)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

5 il y a 4 ans

Avantages :

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated. We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Inconvénients :

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Réponse de l'équipe de Networks for Change

il y a 4 ans

Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

Laura W.
Resource Developer (Canada)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very happy with our experience!

5 il y a 9 mois

Commentaires : Overall we are very happy. Keela is easy to use and has helped us improve our donor experience. Our staff can now check donor accounts and see all relationship details at a glance.

Avantages :

As a smaller charity we are most impressed with the integrated features on Keela. Being able to direct our donors to give online and know that they will automatically receive a tax receipt and thank you makes us very happy. Tax receipts are now branded and our charity is listed on our donors credit card bill. This helps tremendously with brand recognition! We are now able to save a lot in administration costs by no longer having to be dependant on third party processors. More importantly than money saved is the improved donor experience that we can now provide. We never have to direct our supporters to a third party to resend tax receipts, update credit card information, stop or increase monthly donation, etc. The BCC and FWD email features are a real time saver as well!

Inconvénients :

There are some features that need improvement to completely satisfy our needs but we find Keela always makes the effort to continually improve their product and is open to suggestions through their Ideas Portal. At the moment our biggest challenges with the software are: limitations in reporting, e-blast design features are limited and donor interactions are not able to be imported.

Alternatives envisagées : Salesforce Sales Cloud

Pourquoi choisir Keela : eTapestry was very clunky and difficult to use and there was very little customer support.

Logiciel antérieur : Blackbaud eTapestry

Pourquoi passer à Keela : The price point is good, on boarding costs are reasonable, the platform meets our needs and customer service is great. We also liked the idea of supporting a smaller, local company.

Réponse de l'équipe de Keela

il y a 7 mois

Oh, hello Laura! Thank you for taking the time to share this wonderful feedback. Firstly, let me just say that the Customer Care team think you are great, too! Your feedback over the last 9 months (Wow, has it really been that long?) has been absolutely integral to our Product Road Map. I'm very happy to share that enhancements to Reporting and E-blasts as well as the ability to import Interactions are on all on there! Keep an eye out for communications about each improvement as they're made in the system. Thanks again - we really appreciate you!

Rafael D.
Marketing & Fundraising Manager (Australie)
Philanthropie, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A reasanably good software, with usability downfalls

2 l’année dernière

Commentaires : It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

Avantages :

Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

Inconvénients :

The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

Alternatives envisagées : Kindful

Pourquoi choisir Keela : The usabily was even clankier than Keela, and the software was really old and had no updates.

Pourquoi passer à Keela : They never got back to us. The software seem to have more features we need and more complete, but their sales were terrible getting back to us so we assume, if the sales is bad imagine the support.

Réponse de l'équipe de Keela

il y a 11 mois

Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team. We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)

Douglas L.
President (É.-U.)
Gestion d'organisme à but non lucratif, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Keela "Thinks" Like We "Think"

5 l’année dernière

Commentaires : I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations. After I submitted the idea into the idea portal and copied the customer support email, they wrote me back a personal email and admitted that they should have caught this earlier. The fast-tracked the fix and -- I'm serious - they rolled out the fix within like... maybe three weeks max. (As fast as we would have wanted them to make a fix, test it, and releast it.) In fact, they've listened every time - and they've begun implementing changes based on sincere user feedback. Last week (I'm not making this up), they arranged a call with the [SENSITIVE CONTENT HIDDEN] and the [SENSITIVE CONTENT HIDDEN]-- both on a Zoom call with the customer support specialist that they assigned to us. Their main purpose seemed singlefold: To listen. They never became defensive... not once. They basically said, "Make a list of your 'pain points,' and give ALL of them to us." No software vendor had EVER done that for me before (even though I've been equally forthright with ALL of them). The pricing is fair for what we get. Imagine - we sent out 9800 emails. Keela did GREAT. There's so much more I could say. Love it.

Avantages :

Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang. Salsa CRM/Engage. The list goes on. Not sure why - but when we found Keela (I'm not kidding), it was like finding "the one." For one thing, they didn't make me make an appointment with some sales rep that would do a 30-minute demo, then ask me if I had questions, even though I had already watched everything in her/his demo in dozens of YouTube reviews. (That's a crazy system, if you stop and think about it.) Keela let me open the account, set everything up, do my first imports, and start using the program all without having to wait on ANYONE in ANY time zone. (It's not that I'm anti-social. I just wanted to experiment with it on my OWN.) They advertised some outlandish increase we should expect in fundraising. I remember thinking, "Now how could they know that?" But I'm serious - from the day we first installed until the first email campaign, it was under 90 days. And our first email/printed mail campaign has just topped (you're going to think the company hired me to say this - but they didn't) $100,000 in income. Our typical email campaigns had been $10,000 or $12,000prior

Inconvénients :

I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which fields that he or she thought were important enough to include in a report. What's so hard about giving us a dropdown box with choices -- ALL choices?! States and Canadian provinces were listed in a dropdown - but I had imported thousands of records with state abbreviations -- and, strangely, it wasn't an option to search for those. (?????) Again, it was like they were trying to make the program so friendly that they prevented us from graduating to more of a "power user" posture. The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second - seriously), but some of the clicks and steps between functions are dreadfully filled with twists and turns and dead ends. Too many clicks. They allow the user to manage importing - and they have documented it well - but I can't designate a "key field" that I want to use as the key. They have their own Keela index - but it's hard to assign multiple keys. They DO keep an "external index" and they use it - but sometimes I'm not clear how to mesh the two.

Réponse de l'équipe de Keela

il y a 11 mois

Doug! We've said it before and we'll say it again - thank you from the bottom of our hearts for your enthusiasm, your passion and most of all your willingness to work with us to make the system better. Keela is on a rocket journey to the moon and we're so glad to have you onboard! Thanks always, the Keela Customer Care team (and every single team member t Keela if I'm being honest - we are all BIG fans!)

Christopher R.
CDO (É.-U.)
Sports, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great team, great product

5 l’année dernière

Commentaires : Overall our experience has been top-notch!

Avantages :

Easy integration with multiple other tools related to email, events and accounting. We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

Inconvénients :

Soft credits and ability to report on both the initiator and the final delivery vehicle would be super helpful. Minor- but an ability to track any premiums distributed through some form of inventory capture would be great.

Alternatives envisagées : Network for Good, Salesforce Sales Cloud et Giveffect

Pourquoi choisir Keela : Needed a more current look, feel and functionality to our daily system.

Logiciel antérieur : Aegis CRM

Pourquoi passer à Keela : Keela fit our needs more directly and with less need for work-arounds.

Réponse de l'équipe de Keela

il y a 11 mois

Hi Christopher, thanks so much for your feedback! The Support Team is thrilled to hear our Support resources have been useful for you and your team. I'm curious about your recommendations for Soft Credit Reporting and 'Inventory Capture'. Our team would love to hear more about what you have in mind related to this. If you are interested in sharing your ideas with us, please reach out to [email protected] We are problem solvers, so we may even be able to help you report on some of the things you are hoping for in the system. Otherwise, you can always add your ideas into our Product Portal for our team to review (https://portal.productboard.com/keela/1-product-portal/tabs/1-under-consideration). Thanks again for your review, we look forward to hearing your ideas!