--- description: Keela : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Keela - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour OBNL (organisation à but non lucratif)](/directory/30805/nonprofit/software) > [Keela](/software/154358/keela) # Keela Canonical: https://fr.capterra.ca/software/154358/keela Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/154358/keela?page=2) > Keela aide les organismes à but non lucratif à renforcer leur impact. Gérez les donateurs, générez des pages de dons et des rapports, envoyez des e-mails, etc., le tout au sein d'une seule plateforme. > > Conclusion : 314 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Keela? Idéal pour les organismes à but non lucratif de petite et moyenne envergure qui souhaitent gérer et faire évoluer les donateurs, superviser les dons et collecter des fonds de manière simple, le tout pour un prix abordable. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 314 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Aplos - **Pays**: Fresno, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **À partir de**: 160,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Allocation et planification des ressources - Base de données de membres - Comptabilité - Contrôle du processus d'approbation - Don en ligne - Don récurrent - Dons par SMS - Gestion de la communication - Gestion des abonnements - Gestion des calendriers - Gestion des campagnes - Gestion des collectes de fonds - Gestion des contacts - Gestion des donateurs - Gestion des formulaires - Gestion des inscriptions - Gestion des promesses de don - Gestion des reçus - Gestion des subventions - Gestion des tâches - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Modèles personnalisables - Outils de collaboration - Rapports et statistiques - Tableau de bord d'activités - Traitement des paiements ## Intégrations (11 au total) - Aplos - BitPay - Eventbrite - Gmail - Mailchimp - PayPal - QuickBooks Online - Raisely - Stripe - Xero - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour OBNL (organisation à but non lucratif)](https://fr.capterra.ca/directory/30805/nonprofit/software) ## Catégories connexes - [Logiciels pour OBNL (organisation à but non lucratif)](https://fr.capterra.ca/directory/30805/nonprofit/software) - [Logiciels de collecte de fonds](https://fr.capterra.ca/directory/20047/fundraising/software) - [Logiciels de gestion des dons](https://fr.capterra.ca/directory/30548/donation-management/software) - [Logiciels de CRM pour association](https://fr.capterra.ca/directory/31515/nonprofit-crm/software) - [Logiciels de gestion de projet à but non lucratif](https://fr.capterra.ca/directory/32439/project-management-software-for-nonprofits/software) ## Logiciels similaires 1. [DonorPerfect](https://fr.capterra.ca/software/2698/donorperfect-fundraising-software) — 4.5/5 (1449 reviews) 2. [Zeffy](https://fr.capterra.ca/software/220131/zeffy) — 4.8/5 (484 reviews) 3. [Donorbox](https://fr.capterra.ca/software/156860/donorbox) — 4.8/5 (625 reviews) 4. [Givebutter](https://fr.capterra.ca/software/172048/givebutter) — 4.8/5 (872 reviews) 5. [Bonterra Network for Good](https://fr.capterra.ca/software/111128/bonterra-guided-fundraising) — 4.6/5 (937 reviews) ## Avis ### "Great Platform, Extremely Disappointing Support Experience" — 1.0/5 > **Cody** | *2 juin 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > **Avantages**: The Keela platform itself is incredibly well designed, modern, and easy to use. The interface is clean, intuitive, and much more user friendly than many other donor management systems we explored. Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution. > > **Inconvénients**: Unfortunately, the staff support and migration experience became the weakest part of the process. Communication was inconsistent, timelines were missed, and serious concerns regarding missing donor data were not handled with the urgency or accountability we expected after investing significant time and money into the transition. > > Extremely disappointing experience with Keela. After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records. As a non-profit organization, accurate donor data is absolutely critical, and the fact that major donor history was missing is incredibly concerning. What made the situation even worse was the lack of communication and accountability when these issues were raised. After escalating concerns involving missing data and discussing stepping away from the platform entirely, responses from our points of contact stopped altogether. We understand migrations can have challenges, but the combination of data integrity issues, long delays, poor communication, and ongoing costs made this an extremely frustrating experience. Unfortunately, this process left us with very little confidence in the platform moving forward. ----- ### "Here for the long haul" — 4.0/5 > **Elsa** | *21 mai 2026* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: Keela is a great CRM option for mid-sized non-profits. They have a great feedback mechanism and actually respond to suggestions. We've been with them for 8 years and it's amazing to see all the new features they've added. We find the email campaign tools are exactly what we need without subscribing to separate e-newletter software. > > **Inconvénients**: While I completely understand the reasoning behind it (not everyone wants or needs it), I wish you didn't have to pay extra for automation. More people would experiment with it and might learn how great of a tool it is, if it were available for everyone. That's the only con that I can come up with\! > > We've been really happy with Keela. I've recommended it to countless other organizations over the years. ----- ### "Accountant" — 4.0/5 > **Christine** | *19 mai 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: Importing data into keela. Easy to navigate. Reporting - Can produce several reports that are usefull. Many filters to use. Easy to setup ie campaigns impact area > > **Inconvénients**: Tax receipt - received many complaints about the length of our tax receipts for donors who donate monthly. Slow response to customer support. When inputting a manual donation you can not edit the data if you made a mistake. For example if I inputted the wrong date I can not change it when I did not issue a tax receipt. Tried to preform a donation summary report and the date produced was incorrect. Emailed customer service put have not received feedback > > I mainly use the donation portion of Keela so did not respond to the email marketing portion of Keela. Overall would like better customer response and help instead of referring me to the knowledge base section. ----- ### "Essential CRM for Non profit organizations. Excellent" — 4.0/5 > **Sean** | *26 mai 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Offers the best industry specific and holistic overall solution for non profits to manage operations comprehensively. > > **Inconvénients**: Lack of direct help and support without paid support. Setup and Onboarding could really help us utilize the complete system. > > It is my go to I love Keela and have been a client for several years, I recommend it to all non profits and community partners. Essential CRM ----- ### "Great self-serve solution for small and new shops" — 4.0/5 > **Shira** | *18 novembre 2024* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. > > **Inconvénients**: Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. ----- Page : 1/14\ Suivant: [Page suivante](https://fr.capterra.ca/software/154358/keela?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/154358/keela) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées