---
description: Woopra : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Woopra - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Woopra](/software/155465/woopra)

# Woopra

Canonical: https://fr.capterra.ca/software/155465/woopra

Page : 1/2\
Suivant: [Page suivante](https://fr.capterra.ca/software/155465/woopra?page=2)

> Allez au-delà des analyses traditionnelles et comprenez vraiment vos clients.
> 
> Conclusion : 13 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Woopra?

e-commerce, SaaS, e-commerce, jeux mobiles, voyages et hôtellerie, service à la demande, télécom, formation en ligne, assurance, immobilier, automobile, enseignement supérieur, services professionnels et plus encore \!

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 13 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 3.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.3/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Woopra
- **Entreprise fondée en**: 2008

## Contexte commercial

- **À partir de**: 999,00 $ US
- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Analyse de texte
- Analyse prédictive
- Collecte de données multicanal
- Définition des priorités
- Rapports et analyses
- Rapports personnalisables
- Segmentation de la clientèle
- Suivi des interactions entre utilisateurs
- Suivi du temps passé sur le site
- Tableau de bord

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique

## Category

- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)

## Catégories connexes

- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)
- [Outils de web analytics](https://fr.capterra.ca/directory/30073/web-analytics/software)
- [Logiciels de statistiques](https://fr.capterra.ca/directory/30752/statistical-analysis/software)
- [Logiciels de personnalisation de site web](https://fr.capterra.ca/directory/30965/personalization/software)
- [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software)

##  Logiciels similaires

1. [HubSpot Service Hub](https://fr.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews)
2. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)
3. [Pipedrive](https://fr.capterra.ca/software/132666/pipedrive) — 4.5/5 (3050 reviews)
4. [Agile CRM](https://fr.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews)
5. [SAP Customer Experience](https://fr.capterra.ca/software/77372/sap-crm) — 4.3/5 (245 reviews)

## Avis

### "Used to be good, the new UI update made it unintuitive for me" — 3.0/5

> **Madhav** | *8 mars 2018* | Internet | Taux de recommandation : 7.0/10
> 
> **Avantages**: I can deep dive into customer activity.
Funnels are super customizable.
I set up a custom dashboard for myself in under 10 mins.
> 
> **Inconvénients**: The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI)
It's not cheap.
Support response time is slow.

-----

### "My Experience With Woopra" — 4.0/5

> **Catania** | *29 avril 2024* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: The tool makes text analysis easy and has also great CRM features.
> 
> **Inconvénients**: Using Woopra has been easy and no complication.

-----

### "A really good tool for customer journeys." — 5.0/5

> **Utilisateur vérifié** | *8 mai 2018* | Taux de recommandation : 9.0/10
> 
> **Avantages**: It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.
> 
> **Inconvénients**: Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

-----

### "Woopra Review" — 5.0/5

> **Utilisateur vérifié** | *7 janvier 2023* | Cosmétiques | Taux de recommandation : 10.0/10
> 
> **Avantages**: If there is a software that focus on individual users, Woopra  is stands.  It gives accurate insightful tracking and limitless customized reporting.  While giving you behaviour analytics, it allows you to identify  users by name or emails, making it easier to map out the end-to-end user process. Regardless of the platform a user logs in from, data can still be merged and a complete history of engagement will recorded.
> 
> **Inconvénients**: The only drawback is that phone support is only for customers and it's a bit price for small businesses.

-----

### "Can't do work without it." — 5.0/5

> **Utilisateur vérifié** | *10 juillet 2018* | Internet
> 
> **Avantages**: I use this every day and can't imagine running the business without it.  It drills down to the individual person level so you can really see what each user is doing.
> 
> **Inconvénients**: Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

-----

Page : 1/2\
Suivant: [Page suivante](https://fr.capterra.ca/software/155465/woopra?page=2)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/155465/woopra)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/155465/woopra> |
| de-AT | <https://www.capterra.at/software/155465/woopra> |
| de-CH | <https://www.capterra.ch/software/155465/woopra> |
| en | <https://www.capterra.com/p/155465/Woopra/> |
| en-AE | <https://www.capterra.ae/software/155465/woopra> |
| en-AU | <https://www.capterra.com.au/software/155465/woopra> |
| en-CA | <https://www.capterra.ca/software/155465/woopra> |
| en-GB | <https://www.capterra.co.uk/software/155465/woopra> |
| en-IE | <https://www.capterra.ie/software/155465/woopra> |
| en-IL | <https://www.capterra.co.il/software/155465/woopra> |
| en-IN | <https://www.capterra.in/software/155465/woopra> |
| en-NZ | <https://www.capterra.co.nz/software/155465/woopra> |
| en-SG | <https://www.capterra.com.sg/software/155465/woopra> |
| en-ZA | <https://www.capterra.co.za/software/155465/woopra> |
| es | <https://www.capterra.es/software/155465/woopra> |
| es-AR | <https://www.capterra.com.ar/software/155465/woopra> |
| es-CL | <https://www.capterra.cl/software/155465/woopra> |
| es-CO | <https://www.capterra.co/software/155465/woopra> |
| es-CR | <https://www.capterra.co.cr/software/155465/woopra> |
| es-DO | <https://www.capterra.do/software/155465/woopra> |
| es-EC | <https://www.capterra.ec/software/155465/woopra> |
| es-MX | <https://www.capterra.mx/software/155465/woopra> |
| es-PA | <https://www.capterra.com.pa/software/155465/woopra> |
| es-PE | <https://www.capterra.pe/software/155465/woopra> |
| fr | <https://www.capterra.fr/software/155465/woopra> |
| fr-BE | <https://fr.capterra.be/software/155465/woopra> |
| fr-CA | <https://fr.capterra.ca/software/155465/woopra> |
| fr-LU | <https://www.capterra.lu/software/155465/woopra> |
| it | <https://www.capterra.it/software/155465/woopra> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@fr.capterra.ca","url":"https://fr.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://fr.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Woopra","description":"Allez au-delà des analyses traditionnelles et comprenez vraiment vos clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eeb136a6-bb9a-4897-b455-fdeb24d380ae.png","url":"https://fr.capterra.ca/software/155465/woopra","@id":"https://fr.capterra.ca/software/155465/woopra#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://fr.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":13},"offers":{"price":"999","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://fr.capterra.ca/software/155465/woopra#faqs","@type":"FAQPage","mainEntity":[{"name":"Qui utilise Woopra?","@type":"Question","acceptedAnswer":{"text":"e-commerce, SaaS, e-commerce, jeux mobiles, voyages et hôtellerie, service à la demande, télécom, formation en ligne, assurance, immobilier, automobile, enseignement supérieur, services professionnels et plus encore !","@type":"Answer"}}]},{"@id":"https://fr.capterra.ca/software/155465/woopra#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels CEM (Customer Experience Software)","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Woopra","position":3,"item":"/software/155465/woopra","@type":"ListItem"}]}]}
</script>