--- description: Freshsales : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de lead management](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://fr.capterra.ca/software/155563/freshsales Page : 1/26\ Suivant: [Page suivante](https://fr.capterra.ca/software/155563/freshsales?page=2) > Freshsales est un logiciel complet de CRM et de gestion des leads conçu pour les équipes de vente. > > Conclusion : 621 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Freshsales? Secteurs de la technologie, fournisseurs de services professionnels, secteur de l'enseignement, immobilier, hôtellerie, soins de santé, commerce électronique, commerce de détail, électronique grand public, télécommunications, finances et comptabilité, assurances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 621 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Freshworks - **Pays**: San Mateo, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 11,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois traditionnel, espagnol, français, italien, néerlandais, polonais, portugais, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Bolivie, Brésil, Canada, Chili, Colombie, Costa Rica, Espagne, France, Inde, Indonésie, Irlande, Israël, Italie, Japon et 22 de plus ## Fonctionnalités - A/B Testing - Actions découlant d'un événement - Base de données de clients - Communication multicanal - Contacts partagés - Distribution de leads - Fonction de glisser-déposer - Fonctions pour secteur de l'assurance - For Financial Institutions - Gestion d'équipe - Gestion de cas juridiques - Gestion de la communication - Gestion des activités commerciales - Gestion des clients - Gestion des conflits - Gestion des contacts - Gestion des courriels - Gestion des documents - Gestion des donateurs - Gestion des flux de travail - Gestion des leads - Gestion des listes d'appels - Gestion des tâches - Gestion du pipeline de ventes - Heatmaps - Importation et exportation de données - Lead nurturing - Logiciels CRM (gestion de la relation client) - Mesure des performances - Modèles de courriels - Notes de cas - Outils de collaboration - Planification - Planification des rendez-vous - Pour organisations et équipes commerciales - Rapports de ventes - Rapports et analyses - Real-Time Notifications - Recherche/Filtre - Saisie de leads - Segmentation de leads - Signature électronique - Split testing - Suivi comportemental - Suivi des clics - Suivi des clients - Suivi du temps - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations ... et 28 fonctionnalités supplémentaires ## Intégrations (20 au total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) ## Catégories connexes - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de CRM pour la construction](https://fr.capterra.ca/directory/30657/construction-crm/software) - [Logiciels de CRM pour association](https://fr.capterra.ca/directory/31515/nonprofit-crm/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 5. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "Lovely interface" — 4.0/5 > **Ade** | *11 juillet 2025* | Banque | Taux de recommandation : 7.0/10 > > **Avantages**: Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. > > **Inconvénients**: No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. ----- ### "Great customer relationship management system" — 4.0/5 > **Becky** | *20 novembre 2023* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently. > > **Inconvénients**: The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable. > > Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations. ----- ### "An Excellent All-In-One CRM and EDM Platform" — 5.0/5 > **Duncan** | *9 août 2023* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing. > > **Inconvénients**: As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 août 2023* | Machines | Taux de recommandation : 6.0/10 > > **Avantages**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Inconvénients**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Best high end software for sales manager and their team working in startups" — 4.0/5 > **Devyani** | *28 mars 2022* | Banque | Taux de recommandation : 9.0/10 > > **Avantages**: I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns. > > **Inconvénients**: I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again. > > There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing \& sales department. ----- Page : 1/26\ Suivant: [Page suivante](https://fr.capterra.ca/software/155563/freshsales?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/155563/freshsales) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées