--- description: Freshsales : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de lead management](/directory/30017/lead-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://fr.capterra.ca/software/155563/freshsales Page : 1/26\ Suivant: [Page suivante](https://fr.capterra.ca/software/155563/freshsales?page=2) > Freshsales est un logiciel complet de CRM et de gestion des leads conçu pour les équipes de vente. > > Conclusion : 622 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Freshsales? Secteurs de la technologie, fournisseurs de services professionnels, secteur de l'enseignement, immobilier, hôtellerie, soins de santé, commerce électronique, commerce de détail, électronique grand public, télécommunications, finances et comptabilité, assurances. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 622 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 11,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois traditionnel, espagnol, français, italien, néerlandais, polonais, portugais, russe - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Bolivie, Brésil, Canada, Chili, Colombie, Costa Rica, Espagne, France, Inde, Indonésie, Irlande, Israël, Italie, Japon et 22 de plus ## Fonctionnalités - A/B Testing - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Base de données de clients - Base de données de contacts - Communication multicanal - Distribution de leads - Fonction de glisser-déposer - Fonctions pour secteur de l'assurance - For Financial Institutions - Gestion de cas juridiques - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des clients - Gestion des conflits - Gestion des contacts - Gestion des contrats/licences - Gestion des courriels - Gestion des donateurs - Gestion des flux de travail - Gestion des leads - Gestion des listes d'appels - Gestion des tâches - Gestion du pipeline de ventes - Heatmaps - Importation et exportation de données - Intégration des médias sociaux - Lead nurturing - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Modèles de courriels - Notes de cas - Planification des rendez-vous - Pour organisations et équipes commerciales - Qualification de leads - Real-Time Notifications - Recherche/Filtre - Saisie de leads - Segmentation de leads - Signature électronique - Stockage de documents - Suivi comportemental - Suivi des clics - Suivi des clients - Suivi du temps - Système de calendrier et de rappel - Tableau de bord d'activités - Third-Party Integrations ... et 28 fonctionnalités supplémentaires ## Intégrations (20 au total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) ## Catégories connexes - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de CRM pour la construction](https://fr.capterra.ca/directory/30657/construction-crm/software) - [Logiciels de CRM pour association](https://fr.capterra.ca/directory/31515/nonprofit-crm/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de forces de vente](https://fr.capterra.ca/directory/12/sales-force-automation/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18791 reviews) 5. [EngageBay CRM](https://fr.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) ## Avis ### "Lovely interface" — 4.0/5 > **Ade** | *11 juillet 2025* | Banque | Taux de recommandation : 7.0/10 > > **Avantages**: Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. > > **Inconvénients**: No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. ----- ### "Best Features of Freshsales CRM" — 5.0/5 > **Yogesh** | *10 octobre 2022* | Recherche | Taux de recommandation : 9.0/10 > > **Avantages**: Phone system \& O365 Email Integration \& reporting features. > > **Inconvénients**: Unable to configure Phone system in other VOIP Devices like IP Phone \& Polycom Conference Devices. Linking of Deals with Emails > > Global Compliance requirement as such that of GDPR \& Other relevant regulation with regards to DATA Management \& security. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 juin 2024* | E-learning | Taux de recommandation : 8.0/10 > > **Avantages**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Inconvénients**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 août 2023* | Machines | Taux de recommandation : 6.0/10 > > **Avantages**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Inconvénients**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 mars 2024* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Inconvénients**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- Page : 1/26\ Suivant: [Page suivante](https://fr.capterra.ca/software/155563/freshsales?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/155563/freshsales) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées