---
description: HoduCC : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HoduCC - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [HoduCC](/software/156136/hoducc)

# HoduCC

Canonical: https://fr.capterra.ca/software/156136/hoducc

Page : 1/5\
Suivant: [Page suivante](https://fr.capterra.ca/software/156136/hoducc?page=2)

> Gagnez du temps, tout en stimulant votre productivité et vos ventes avec ce logiciel d'automate d'appel. Appels entrants, sortants, SVI, analytique, etc.
> 
> Conclusion : 99 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise HoduCC?

HoduSoft est un éditeur majeur de logiciels de centres d'appels qui offre ses services à des centaines de clients et entreprises de toutes envergures.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 99 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: HoduSoft
- **Pays**: Ahmedabad, Inde
- **Entreprise fondée en**: 2015

## Contexte commercial

- **À partir de**: 10,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Linux (sur site), Android (mobile), iPhone (mobile)
- **Langues**: anglais, arabe, portugais brésilien
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Actions découlant d'un événement
- Automate d'appel
- CTI (couplage téléphonie informatique)
- Centre d'appels entrants
- Centre d'appels sortants
- Distribution automatique des appels
- Enregistrement des appels
- Enregistrements
- Gestion de la qualité
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des contacts
- Gestion des listes
- Gestion des listes d'attente
- IVR
- Identification de l'appelant
- Interface d'agent
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Logiciels de chatbots
- Numéroteur automatique
- Numéroteur prédictif (predictive dialer)
- Rapports et analyses
- Rapports et statistiques
- Rapports sur les appels
- Routage automatisé
- Routage des appels
- Scripts d'appel
- Suivi des appels
- Suivi des interactions
- Tableau de bord
- Tableau de bord d'activités
- Transcription des appels
- Transfert de fichiers
- Transfert d’appel

## Intégrations (10 au total)

- Bandwidth
- Bird
- Bitrix24
- Dynamics 365
- Freshdesk
- Pipedrive
- Salesforce Platform
- Twilio
- Zendesk Suite
- Zoho CRM

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)
- [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software)
- [Logiciels de télémarketing](https://fr.capterra.ca/directory/31034/telemarketing/software)
- [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software)

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5. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews)

## Avis

### "HoduCC Review" — 5.0/5

> **Utilisateur vérifié** | *5 mai 2025* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: Easily configurable. Has a wide area of features that can be configure to fit any scenario, whether it be inbound support, outbound sales, or a combination of different teams with different functions.
> 
> **Inconvénients**: The reporting is good but could be improved. There are lots of canned reports to fit your needs but the ability to customize reports is limited. That being said the canned reports cover the majority of the reporting needs.
> 
> Overall we have been very happy with the HoduCC product. It has provided all of our and our customer needs. It is a great cost effective solution.

-----

### "My Experience Using Hudu CC" — 4.0/5

> **IFECHUKWU JACINTA** | *7 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: What I like most about Hudu CC is how easy it makes handling calls. It is convenient for making and receiving calls, callbacks, and outbound calls, and it helps make communication with clients more organized and straightforward.
> 
> **Inconvénients**: What I like least about HuduCC is that there are occasional network or call connection issues, which can sometimes interrupt a conversation with a client. Aside from this, I find the platform easy and convenient to use.
> 
> My overall experience has been how easy it is to use when following up with clients through callbacks. It makes it easier to reach clients and continue conversations when an issue requires further assistance or follow-up.

-----

### "Feature-Rich and Flexible Omnichannel Customer Experience Platform" — 5.0/5

> **Prince** | *25 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: HoduCC provides a comprehensive contact centre platform with a good combination of voice, omnichannel communication, CRM integration, reporting and automation capabilities.
> 
> **Inconvénients**: Initial configuration and integration may require a learning curve. There is a learning curve when implementing and configuring some of the more advanced features. Organisations deploying the platform may require appropriate technical expertise and onboarding, particularly when integrating it with existing telephony infrastructure, CRM systems and other enterprise applications.
> 
> Our overall experience with HoduCC has been positive. The platform provides a comprehensive set of contact centre and omnichannel communication features, with good flexibility for different business requirements. We particularly appreciate its combination of voice, digital channels, reporting, call management and automation capabilities.

-----

### "HoduCC UX Improvement" — 3.0/5

> **Utilisateur vérifié** | *7 septembre 2026* | Services et technologies de l'information | Taux de recommandation : 6.0/10
> 
> **Avantages**: The platform serves it purpose, calls are clear enough and its nice that activities like follow-up calls can be scheduled.
> 
> **Inconvénients**: The platform randomly logout users, users have to constantly refresh the browser tab to stay active. Also, the UX is not user friendly, most of the icons and tabs need to be taught to understand their functionality. The interface looks packed, even with the submenu on the left pane, there's still a lot of info to grasp in one view.
> 
> It serves it purpose but could use some UI/UX improvements and web session stability. There should be good structural categorisation of the menu's and tabs, the icons should have clear text describing its functions.

-----

### "Excellent technology back by available and knowledgable support" — 5.0/5

> **Neil** | *12 août 2026* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: HoduCC is a feature rich, reliable omnichannel platform catering to a wide range of industry sectors. There's a strong focus on R\&D, with new features and continuous improvement on existing ones. Aggregating the various channels is seamless, and easy to both use and manage. The dedicated team at HoduCC offers exceptional support and service, and the genuine partnership we've been able to build with the Hodu team has been a real highlight.
> 
> **Inconvénients**: No cons come to mind. As with any digital product, there are hurdles to overcome from time to time, but these are professionally managed in conjunction with the HoduCC team. There's a wide range of ready to use AI tools already, and I'm looking forward to seeing many of these developed out further, so HoduCC can lead the market here the way it does in so many other areas.
> 
> We've had a very positive experience with HoduCC, and I look forward to working with the team for years to come.

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Page : 1/5\
Suivant: [Page suivante](https://fr.capterra.ca/software/156136/hoducc?page=2)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/156136/hoducc)

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