---
description: InGenius : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: InGenius - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [InGenius](/software/156349/ingenius-connector-enterprise)

# InGenius

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> Augmentez la productivité des agents et fidélisez vos clients grâce à une intégration transparente entre votre système téléphonique professionnel et votre CRM.
> 
> Conclusion : 8 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise InGenius?

InGenius est utilisé par des entreprises du monde entier, dans tous les secteurs d'activité qui emploient des agents téléphoniques entrants et/ou sortants. Les centres d'appels, les départements de service client et les équipes de vente constituent le marché type.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 8 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.8/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Upland Software
- **Pays**: Austin, É.-U.
- **Fondé**: 2004

## Contexte commercial

- **À partir de**: 32,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site)
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, États-Unis

##  Fonctionnalités

- Automate d'appel
- Base de données de contacts
- CTI (couplage téléphonie informatique)
- Communication multicanal
- Distribution automatique des appels
- Gestion des centres d'appel
- Gestion des leads
- Gestion des listes d'appels
- Gestion des listes d'attente
- Gestion des performances
- IVR
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Numéroteur prédictif (predictive dialer)
- Planification des rappels
- Rapports et analyses
- Recherche/Filtre
- Routage des appels
- Saisie de leads
- Suivi de l'engagement
- Suivi des appels
- Tableau de bord
- Transfert d’appel
- VoIP

## Intégrations (12 au total)

- Asterisk
- Avaya Cloud Office
- Avaya Experience Platform
- Avaya UCaaS
- Cisco Unified Communications Manager
- GENESYS
- MiContact Center Business
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Twilio
- Twilio Flex

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)

## Catégories connexes

- [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software)
- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)
- [Logiciels de télévente](https://fr.capterra.ca/directory/30680/inside-sales/software)
- [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software)

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3. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avis

### "InGenius is such a helpful tool" — 5.0/5

> **Jacob** | *31 mai 2019* | Enseignement supérieur | Taux de recommandation : 8.0/10
> 
> **Avantages**: InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time\!)
> 
> **Inconvénients**: Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

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### "InGenius is one of the best software for Call Management." — 5.0/5

> **Utilisateur vérifié** | *6 août 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: Ingenius is very easy to integrate with all other softwares for example Salesforce and CUCM.
> 
> **Inconvénients**: No never experienced any issue with InGenius.

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### "InGenius" — 5.0/5

> **Andrea** | *18 octobre 2022* | Gestion de l'enseignement | Taux de recommandation : 7.0/10
> 
> **Avantages**: It works really well like a normal phone. It’s all controlled through my laptop as long as I have WiFi I can make calls . And it works great.
> 
> **Inconvénients**: Sometimes it acts glitchy and doesn’t allow for calls to be ended or dispositioned but it’s very rare .
> 
> I use it daily to make my phone calls. I love that I can put information regarding my calls . Important info , whether I left a VM, or no answer , or the phone number is invalid . That way if someone calls while I am out , I can read their notes .

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### "InGenius: A Reliable and Incredible Customer Service Solution" — 5.0/5

> **Giacomo** | *15 avril 2024* | Eau/gaz/électricité | Taux de recommandation : 10.0/10
> 
> **Avantages**: This customer service solution has been reliable since day one.
InGenius is easy to implement.
> 
> **Inconvénients**: I do not dislike InGenius at all.
InGenius is super amazing.

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### "InGenius - Productivity Boosting Tool" — 5.0/5

> **Ange** | *26 février 2021* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.
> 
> **Inconvénients**: I have nothing negative to say about our experience with InGenius.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/156349/ingenius-connector-enterprise)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/> |
| en-AE | <https://www.capterra.ae/software/156349/ingenius-connector-enterprise> |
| en-AU | <https://www.capterra.com.au/software/156349/ingenius-connector-enterprise> |
| en-CA | <https://www.capterra.ca/software/156349/ingenius-connector-enterprise> |
| en-GB | <https://www.capterra.co.uk/software/156349/ingenius-connector-enterprise> |
| en-IE | <https://www.capterra.ie/software/156349/ingenius-connector-enterprise> |
| en-IL | <https://www.capterra.co.il/software/156349/ingenius-connector-enterprise> |
| en-IN | <https://www.capterra.in/software/156349/ingenius-connector-enterprise> |
| en-NZ | <https://www.capterra.co.nz/software/156349/ingenius-connector-enterprise> |
| en-SG | <https://www.capterra.com.sg/software/156349/ingenius-connector-enterprise> |
| en-ZA | <https://www.capterra.co.za/software/156349/ingenius-connector-enterprise> |
| fr | <https://www.capterra.fr/software/156349/ingenius-connector-enterprise> |
| fr-BE | <https://fr.capterra.be/software/156349/ingenius-connector-enterprise> |
| fr-CA | <https://fr.capterra.ca/software/156349/ingenius-connector-enterprise> |
| fr-LU | <https://www.capterra.lu/software/156349/ingenius-connector-enterprise> |

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