--- description: Intelligent Service Management : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intelligent Service Management - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils ITSM (Information Technology Service Management)](/directory/30676/itsm/software) > [Intelligent Service Management](/software/156351/cloud-service-management) # Intelligent Service Management Canonical: https://fr.capterra.ca/software/156351/cloud-service-management Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/156351/cloud-service-management?page=2) > Intelligent Service Management est une suite de gestion de services robuste et complète, assistée par Luma Virtual Agent avec IA. > > Conclusion : 24 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Intelligent Service Management? MSP, Enseignement supérieur, Santé, Secteur public, Start-up ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 24 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ServiceAide - **Pays**: San Jose, É.-U. - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 50,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Catalogue de services - Communication multicanal - Contrôles/Permissions d'accès - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des problèmes - Gestion des stocks - Planification des changements - Portail libre-service - Rapports et statistiques - Routage automatisé - Suivi des ressources - Tableau de bord d'activités - Workflow d'approbation ## Intégrations (2 au total) - Salesforce Sales Cloud - Zapier ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) ## Catégories connexes - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Logiciels de pilotage du changement](https://fr.capterra.ca/directory/30958/change-management/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [Virima](https://fr.capterra.ca/software/178220/virima) — 4.6/5 (15 reviews) 3. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [BOSSDesk](https://fr.capterra.ca/software/144825/boss-solutions) — 4.6/5 (139 reviews) 5. [ChangeGear](https://fr.capterra.ca/software/146239/changegear-itsm) — 4.0/5 (51 reviews) ## Avis ### "It's been a great partnership. We've been using it for almost 3 years." — 5.0/5 > **Leonardo** | *4 octobre 2017* | Taux de recommandation : 8.0/10 > > **Avantages**: I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing. > > **Inconvénients**: The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. > > The ITSM is really structured now. It's the most importante thing. ----- ### "Amazing customer experience\!" — 5.0/5 > **Ryan** | *18 mars 2021* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed. > > **Inconvénients**: Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much. > > Incredible customer service, precise vehicle maintenance management. ----- ### "Service Management solution that will determine how you run your Service Management" — 3.0/5 > **Utilisateur vérifié** | *26 février 2018* | Taux de recommandation : 5.0/10 > > **Avantages**: If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS. > > A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already. ----- ### "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm\!" — 5.0/5 > **Nikhil** | *11 septembre 2017* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10 > > **Avantages**: The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others\! > > **Inconvénients**: The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database. ----- ### "Great product without the complexity" — 5.0/5 > **Curtis** | *20 janvier 2017* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, vast features, robust workflow engine, product integration API's, low cost. > > **Inconvénients**: Limited CMDB capability > > We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/156351/cloud-service-management?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/156351/cloud-service-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées