---
description: HESK : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HESK - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [HESK](/software/156452/hesk)

# HESK

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> Logiciel helpdesk qui permet aux partenaires clients de résoudre les requêtes de leurs clients. Le logiciel peut être déployé sur site ou dans le Cloud.
> 
> Conclusion : 8 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise HESK?

Le logiciel offre des services d'assistance aux organisations de technologie de l'information (TI).

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.4/5** | 8 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.3/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Klemen Stirn
- **Pays**: Airport City, Israël

## Contexte commercial

- **À partir de**: 39,95 $ US
- **Public cible**: Travailleur autonome, 2–10, 11–50
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site)
- **Pays disponibles**: Israël

##  Fonctionnalités

- Gestion de la base de connaissances
- Gestion des ressources informatiques
- Portail libre-service
- Support client

## Ressources d'aide

- Chat/Clavardage

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Avis

### "Fast and intuitive Support Desk" — 5.0/5

> **Ummar** | *20 janvier 2020* | Télécommunications | Taux de recommandation : 7.0/10
> 
> **Avantages**: It's fast process of setting up and get everything aligned.
> 
> **Inconvénients**: All features offered in hesk are not free. Prominent features are paid.
> 
> SLA and Customer support, ticket generation with the assignment of agents.

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### "Hesk review" — 5.0/5

> **Chevaun** | *8 avril 2021* | Logiciels | Taux de recommandation : 7.0/10
> 
> **Avantages**: I like that u can customize this software to fit your company  needs  and that u can basically modify and do anything you want with  it  and it's easy to install and use
> 
> **Inconvénients**: In the beginning I had problems because it  keeps sending me emails  I'm my personal mail account  but when I fix that it work perfectly
> 
> I use to work at a big company  and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

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### "Works fine - for free software" — 3.0/5

> **Samuel** | *20 mai 2021* | Agriculture | Taux de recommandation : 5.0/10
> 
> **Avantages**: Used this helpdesk for years. Works vastly better then having no ticket system.
> 
> **Inconvénients**: Features/support are lacking compared to premium ticket system options.
> 
> Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

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### "Great Product and Value" — 5.0/5

> **Todd** | *17 novembre 2024* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10
> 
> **Avantages**: The interface and setup was straight forward and their support were very responsive and helpful.
> 
> **Inconvénients**: None at the moment for a general ticketing system and KB platform it works very well.
> 
> Setup was quick and easy and it was very cost effective for a small team.

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### "Great product." — 5.0/5

> **Tomasz** | *18 juin 2024* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10
> 
> **Avantages**: What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance.
> 
> **Inconvénients**: I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own.
> 
> Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/156452/hesk)

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