--- description: Dialfire : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialfire - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Dialfire](/software/156848/dialfire) # Dialfire Canonical: https://fr.capterra.ca/software/156848/dialfire Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/156848/dialfire?page=2) > Logiciel pour call centers sortants facile à utiliser et complet basé sur le cloud avec de nombreuses fonctionnalités avancées, mais sans frais de configuration ni de frais d'agent mensuels > > Conclusion : 23 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dialfire? Les particuliers ou les entreprises avec un nombre illimité d'agents qui recherchent un logiciel pour call centers sortants efficace, robuste, évolutif et hautement personnalisable. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 23 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: cloud IT Services - **Pays**: Dresden, Allemagne - **Fondé**: 2010 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Prix**: Paiement par utilisation sans frais mensuels ou paquets à partir de 15EUR/mois - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, portugais - **Pays disponibles**: Albanie, Algérie, Allemagne, Andorre, Argentine, Australie, Autriche, Belgique, Bolivie, Bosnie-Herzégovine, Brésil, Bulgarie, Bélarus, Canada, Chili, Chypre, Cité du Vatican, Colombie, Costa Rica, Croatie et 66 de plus ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Communication multicanal - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des leads - Gestion des listes - Gestion des listes d'attente - Gestion des pipelines - IVR - Identification de l'appelant - Importation et exportation de données - Interface d'agent - Journalisation des appels - Lead nurturing - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Qualification de leads - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des interactions - Tableau de bord - Third-Party Integrations - Transcription des appels - Transfert d’appel - VoIP ## Intégrations (10 au total) - Dynamics 365 Sales - Firmao CRM - Freshsales - HubSpot CRM - MS Dynamics - Pipedrive - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels d'enregistrement des appels](https://fr.capterra.ca/directory/30533/call-recording/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) - [Logiciels de génération de prospects](https://fr.capterra.ca/directory/30963/lead-generation/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://fr.capterra.ca/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Convoso](https://fr.capterra.ca/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews) ## Avis ### "Powerful and support is very helpful to setup." — 5.0/5 > **Jacob** | *7 janvier 2019* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Features, ease, and support... it does everything we would need and more. > > **Inconvénients**: There is a learning curve... but it is a powerful software to learn. > > Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. ----- ### "Outstanding Efficiency with Dialfire" — 5.0/5 > **Zeynel** | *31 décembre 2022* | Production audiovisuelle | Taux de recommandation : 8.0/10 > > **Avantages**: Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. > > **Inconvénients**: One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. > > Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. ----- ### "Sr Sales Operations Manager" — 4.0/5 > **Marc** | *12 novembre 2025* | Assurance | Taux de recommandation : 7.0/10 > > **Avantages**: Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. > > **Inconvénients**: Dialfire has so many hidden features that I really wish were documented\! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. > > Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. ----- ### "Remotodojo on Dialfire" — 4.0/5 > **Cliff Ian** | *18 août 2022* | Externalisation/délocalisation | Taux de recommandation : 9.0/10 > > **Avantages**: There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. > > **Inconvénients**: There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. > > It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. ----- ### "A stable, growing and functional with a great support\!" — 4.0/5 > **Luca** | *1 février 2022* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: Dialfire can be used very flexibly and individually. It allows automation to connect your own processes. > > **Inconvénients**: The administrator should be given more options here. The documentation should be developed a little further and made more understandable. > > Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee \[SENSITIVE CONTENT\] . \[SENSITIVE CONTENT\] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/156848/dialfire?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/156848/dialfire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées