--- description: Thryv : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Thryv - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Thryv](/software/156926/thryv) # Thryv Canonical: https://fr.capterra.ca/software/156926/thryv Page : 1/23\ Suivant: [Page suivante](https://fr.capterra.ca/software/156926/thryv?page=2) > Plateforme d'expérience client de bout en bout conçue pour les petites entreprises. > > Conclusion : 538 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Thryv? Être propriétaire d'une petite entreprise peut représenter une charge considérable. Thryv a créé un logiciel simple pour aider les propriétaires à s'organiser, à communiquer avec leurs clients et à être payés, afin qu'ils puissent reprendre le contrôle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 538 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Thryv - **Pays**: Dallas, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 99,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Australie, Barbade, Canada, Nouvelle-Zélande, États-Unis, Îles Caïmans ## Fonctionnalités - Accès mobile - Analyse des sentiments - Automatisation du marketing - Base de données de clients - Calcul des taxes - Collecte de données multicanal - Communication multicanal - Confirmations/Reminders - Demande d'avis - Devis - Email Reminders - Envoi de SMS en masse - Fonctions pour secteur de l'assurance - Gestion de la disponibilité - Gestion de plusieurs comptes - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des rendez-vous - Gestion des réponses - Gestion des réservations - Intégration multicanal de réseaux sociaux - Logiciels CRM (gestion de la relation client) - Marketing par courriel - Messagerie bidirectionnelle - Messagerie planifiée - Notification en cas d'avis émis - Pages de renvoi et formulaires web - Paiements en ligne - Paiements mobiles - Personnalisation de messages - Planification automatisée - Planification des campagnes - Planification des campagnes - Planification des publications - Rappels - Recherche/Filtre - Rendez-vous récurrents - Replanification - Réponses automatisées - Réservation en ligne - Suivi des interactions - Surveillance des avis émis - Synchronisation du calendrier - Tableau de bord d'activités - Traitement des paiements ... et 47 fonctionnalités supplémentaires ## Intégrations (59 au total) - AWeber - Acuity Scheduling - Better Proposals - BombBomb - CareerPlug - Chatfuel - ClickFunnels - Clover - Constant Contact - Dropbox - Dropbox Sign - Evernote Teams - FullContact - Gmail - GoCanvas ... et 44 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) - [Logiciels de facturation](https://fr.capterra.ca/directory/30015/billing-and-invoicing/software) ## Logiciels similaires 1. [HubSpot Marketing Hub](https://fr.capterra.ca/software/171840/hubspot-marketing) — 4.5/5 (6257 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 3. [Systeme.io](https://fr.capterra.ca/software/198994/systeme) — 4.8/5 (2130 reviews) 4. [Brevo](https://fr.capterra.ca/software/132996/brevo) — 4.6/5 (3523 reviews) 5. [ActiveCampaign](https://fr.capterra.ca/software/79367/activecampaign) — 4.6/5 (2570 reviews) ## Avis ### "There are better CRM's out there. This one will leave you stranded." — 1.0/5 > **Andrew** | *22 octobre 2024* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: It initially seemed really well organized and easy to onboard with. > > **Inconvénients**: Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management. > > My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media. ----- ### "A useful CRM tool?" — 3.0/5 > **Ricki** | *15 janvier 2026* | Marketing et publicité | Taux de recommandation : 3.0/10 > > **Avantages**: The ability to have social media integrated for me, and ease of scheduling appointments, social media. > > **Inconvénients**: Too high of pricing. It's not really worth it for me as a small business owner. I didn't like the no free trial, that I needed to book a demo with a person, who was pushy. ----- ### "Great Strategic Partner" — 5.0/5 > **Charles** | *24 avril 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: There Customer Support and the Sales Team are terrific. We have been working with Thryv for probably going on two years roughly. The value for the money is tremendous and they have a great staff on their team. > > **Inconvénients**: Noting I can think of at the moment. I'm very happy with the product. The goal is to learn the different products they offer. > > Awesome and looking forward with our continue partnership. The team is great to work with. The value customer satisfaction. ----- ### "Review of Thryv" — 5.0/5 > **Phillip** | *1 mai 2026* | Divertissement | Taux de recommandation : 9.0/10 > > **Avantages**: A lot of features that allow me to operate my business. The text and email campaigns are easy to use and very beneficial. Also, my account rep \[sensitive content hidden\] is always very attentive and knowledgeable when I need him or need to ask questions. > > **Inconvénients**: Their social media platform needs work for sure. I wasn’t a fan of their social media platform and we tried to work with them but ultimately had to use a different company for that. > > Overall, great experience. The account representative is great. He’s helped tremendously and offers me additional add ons but doesn’t apply pressure for me to sign up for the add ons. ----- ### "Wanting more" — 3.0/5 > **Justin** | *5 juin 2025* | Immobilier | Taux de recommandation : 0.0/10 > > **Avantages**: My favorite part of Thryv was the single inbox for all of our channels. I also enjoyed they would auto post social items for us. > > **Inconvénients**: The software did not meet our needs for customer experience. We needed customers to have the ability to pick and choose items from a quote on their own without having to correspond or ask the sales person for help. > > I would describe my overall experience as mediocre. The software works and is reliable, but leave a lot to be desired ----- Page : 1/23\ Suivant: [Page suivante](https://fr.capterra.ca/software/156926/thryv?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/156926/thryv) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées