--- description: Thryv : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Thryv - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Thryv](/software/156926/thryv) # Thryv Canonical: https://fr.capterra.ca/software/156926/thryv Page : 1/21\ Suivant: [Page suivante](https://fr.capterra.ca/software/156926/thryv?page=2) > Plateforme d'expérience client de bout en bout conçue pour les petites entreprises. > > Conclusion : 505 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Thryv? Être propriétaire d'une petite entreprise peut représenter une charge considérable. Thryv a créé un logiciel simple pour aider les propriétaires à s'organiser, à communiquer avec leurs clients et à être payés, afin qu'ils puissent reprendre le contrôle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 505 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Thryv - **Pays**: Dallas, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 244,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Australie, Barbade, Canada, Nouvelle-Zélande, États-Unis, Îles Caïmans ## Fonctionnalités - Accès mobile - Analyse des sentiments - Automatisation du marketing - Base de données de clients - Calcul des taxes - Campagnes multiples - Collecte de données multicanal - Communication multicanal - Confirmations/Reminders - Demande d'avis - Devis - Email Reminders - Enrichissement de données - Envoi de SMS en masse - Facturation - Fonctions pour secteur de l'assurance - Gestion de la disponibilité - Gestion de plusieurs comptes - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des rendez-vous - Gestion des réponses - Gestion des réservations - Gestion du pipeline de ventes - Logiciels CRM (gestion de la relation client) - Messagerie bidirectionnelle - Messagerie planifiée - Notification en cas d'avis émis - Pages de renvoi et formulaires web - Paiements mobiles - Personnalisation de messages - Planification automatisée - Planification des campagnes - Planification des campagnes - Planification des publications - Rappels - Recherche/Filtre - Rendez-vous récurrents - Replanification - Réponses automatisées - Réservation en ligne - Suivi des interactions - Surveillance des avis émis - Synchronisation du calendrier - Tableau de bord d'activités - Traitement des paiements ... et 47 fonctionnalités supplémentaires ## Intégrations (59 au total) - AWeber - Acuity Scheduling - Better Proposals - BombBomb - CareerPlug - Chatfuel - ClickFunnels - Clover - Constant Contact - Dropbox Business - Dropbox Sign - Evernote Teams - FullContact - Gmail - GoCanvas ... et 44 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) - [Logiciels de facturation](https://fr.capterra.ca/directory/30015/billing-and-invoicing/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Avis ### "There are better CRM's out there. This one will leave you stranded." — 1.0/5 > **Andrew** | *22 octobre 2024* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: It initially seemed really well organized and easy to onboard with. > > **Inconvénients**: Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management. > > My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media. ----- ### "A useful CRM tool?" — 3.0/5 > **Ricki** | *15 janvier 2026* | Marketing et publicité | Taux de recommandation : 3.0/10 > > **Avantages**: The ability to have social media integrated for me, and ease of scheduling appointments, social media. > > **Inconvénients**: Too high of pricing. It's not really worth it for me as a small business owner. I didn't like the no free trial, that I needed to book a demo with a person, who was pushy. ----- ### "THRYV is helping my business grow" — 5.0/5 > **Neta** | *29 avril 2021* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns. > > **Inconvénients**: There are some functions that I don't use in my business and I feel they clutter my dashboard. > > Thryv and the staff has been amazing in helping me get my small business off the ground (during a ppandemic\!). Every day I learn something new. I believe it is going to further assist in growing and maintaining my business. ----- ### "Great Social Media Platform" — 5.0/5 > **Dave** | *18 avril 2024* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: It is the Social Media platform. We love that we can post one message and it goes to all of our platforms. > > **Inconvénients**: Calendar. Never have been able to maximize the calendars potential. > > Our experience has been great thanks to the hard work of \[sensitive content hidden\]. He went beyond his scope and when he was not sure of the path, he would take the time to stay with us as a rep directed and showed us how to correct our issue. My partners and I appreciate that we could always contact \[sensitive content hidden\] when we were having issues with the website, social media, Google business, etc. Anything we need, \[sensitive content hidden\] is always there for us. ----- ### "Great idea, but poor follow through." — 3.0/5 > **Leigha** | *22 octobre 2024* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: I liked that they managed our Google Ads, calls, website, listings, and socials in one place. > > **Inconvénients**: I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed. > > Not good enough service for the money spent. We were spending 5 figures and not getting attention needed. ----- Page : 1/21\ Suivant: [Page suivante](https://fr.capterra.ca/software/156926/thryv?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/156926/thryv) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées