--- description: Thryv : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Thryv - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/2/customer-relationship-management/software) > [Thryv](/software/156926/thryv) # Thryv Canonical: https://fr.capterra.ca/software/156926/thryv Page : 1/23\ Suivant: [Page suivante](https://fr.capterra.ca/software/156926/thryv?page=2) > Plateforme d'expérience client de bout en bout conçue pour les petites entreprises. > > Conclusion : 533 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Thryv? Être propriétaire d'une petite entreprise peut représenter une charge considérable. Thryv a créé un logiciel simple pour aider les propriétaires à s'organiser, à communiquer avec leurs clients et à être payés, afin qu'ils puissent reprendre le contrôle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 533 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Thryv - **Pays**: Dallas, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **À partir de**: 244,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Australie, Barbade, Canada, Nouvelle-Zélande, États-Unis, Îles Caïmans ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Base de données de clients - Base de données de contacts - Campagnes de drip marketing - Collecte de données multicanal - Communication multicanal - Confirmations/Reminders - Distribution de leads - Email Reminders - Engagement des clients - Enrichissement de données - Envoi de SMS en masse - Facturation - Factures personnalisables - Fonctions pour secteur de l'assurance - Gestion de contenu - Gestion de la disponibilité - Gestion des calendriers - Gestion des campagnes - Gestion des canaux - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des rendez-vous - Gestion des réservations - Importation et exportation de données - Lead nurturing - Marketing par courriel - Messagerie bidirectionnelle - Messagerie planifiée - Modèles de courriels - Notification en cas d'avis émis - Pages de renvoi et formulaires web - Personnalisation de messages - Planification automatisée - Planification des campagnes - Planification des campagnes - Planification des rendez-vous - Planification des tâches - Recherche/Filtre - Réponses automatisées - Segmentation de la clientèle - Segmentation de leads - Stockage de documents - Suivi des interactions - Surveillance des avis émis - Système de calendrier et de rappel - Tableau de bord d'activités - Traitement des lots ... et 47 fonctionnalités supplémentaires ## Intégrations (59 au total) - AWeber - Acuity Scheduling - Better Proposals - BombBomb - CareerPlug - Chatfuel - ClickFunnels - Clover - Constant Contact - Dropbox - Dropbox Sign - Evernote Teams - FullContact - Gmail - GoCanvas ... et 44 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) - [Logiciels de facturation](https://fr.capterra.ca/directory/30015/billing-and-invoicing/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4471 reviews) 2. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6983 reviews) 3. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18791 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Avis ### "There are better CRM's out there. This one will leave you stranded." — 1.0/5 > **Andrew** | *22 octobre 2024* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: It initially seemed really well organized and easy to onboard with. > > **Inconvénients**: Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management. > > My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected. Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created. It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated. Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media. ----- ### "A useful CRM tool?" — 3.0/5 > **Ricki** | *15 janvier 2026* | Marketing et publicité | Taux de recommandation : 3.0/10 > > **Avantages**: The ability to have social media integrated for me, and ease of scheduling appointments, social media. > > **Inconvénients**: Too high of pricing. It's not really worth it for me as a small business owner. I didn't like the no free trial, that I needed to book a demo with a person, who was pushy. ----- ### "Great Strategic Partner" — 5.0/5 > **Charles** | *24 avril 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: There Customer Support and the Sales Team are terrific. We have been working with Thryv for probably going on two years roughly. The value for the money is tremendous and they have a great staff on their team. > > **Inconvénients**: Noting I can think of at the moment. I'm very happy with the product. The goal is to learn the different products they offer. > > Awesome and looking forward with our continue partnership. The team is great to work with. The value customer satisfaction. ----- ### "Thryv is worth having for your business" — 5.0/5 > **Eva** | *18 juin 2026* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: The security for Thryv we have no problems with and the value for the money is top notch. If we have a problem with anything we can either have a text conversation or call them up and they will resolve the issue as soon as possible. The invoicing is also good as it sends it to our clients phone so they are aware of it instead of to their email. The appointment management keeps us on track and notifies us each day to our email > > **Inconvénients**: There is nothing that we don't like about Thryv. Everything is up to what we need to stay in contact with our clients. > > The overall experience with Thryv has been very good. Between the customer support and being able to send files to the clients and receive files from the clients and also being able to have text and email conversations it is top notch. ----- ### "Thryv - you can do better" — 3.0/5 > **Tom** | *7 mars 2025* | Photographie | Taux de recommandation : 4.0/10 > > **Avantages**: I liked the fact that there were many functions managed in a single footprint > > **Inconvénients**: Thryv became too costly and quirky, and they outsourced their tech support overseas. > > I initially was quite happy with Thryv as a CRM, but as time went on, using the system became increasingly frustrating due to performing consistently on a desktop (Mac or PC), having to start to pay for extra features, and the overall quality, or lack of quality, I was receiving for my monthly subscription. ----- Page : 1/23\ Suivant: [Page suivante](https://fr.capterra.ca/software/156926/thryv?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/156926/thryv) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées