--- description: Cisco Unified Communications Manager : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Communications Manager - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [Cisco Unified Communications Manager](/software/157096/unified-communications-manager) # Cisco Unified Communications Manager Canonical: https://fr.capterra.ca/software/157096/unified-communications-manager Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/157096/unified-communications-manager?page=2) > Logiciel VoIP qui offre des fonctionnalités de gestion de session, de messagerie, de vidéo, d'appels vocaux, de mobilité et de conférence web. > > Conclusion : 78 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 78 Avis | | Simplicité | 3.7/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Cisco - **Fondé**: 2010 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Communication multicanal - Enregistrement des appels - Fichiers audio et vidéo bidirectionnels - IVR - Identification de l'appelant - Messagerie vocale - Routage des appels - Suivi des appels ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de communications unifiées](https://fr.capterra.ca/directory/31035/unified-communications/software) - [Logiciels SIP (softphone)](https://fr.capterra.ca/directory/31029/softphone/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [Wildix](https://fr.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) 3. [Zoom Workplace](https://fr.capterra.ca/software/144037/zoom-video-conferencing) — 4.6/5 (14528 reviews) 4. [Microsoft Teams](https://fr.capterra.ca/software/168668/microsoft-teams) — 4.5/5 (10941 reviews) 5. [Flock](https://fr.capterra.ca/software/151072/flock) — 4.5/5 (344 reviews) ## Avis ### "I love Cisco\!" — 5.0/5 > **Kenidra** | *23 janvier 2026* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: Cisco required hired wired internet and the specs of a laptop to be very high which is no problem for me. > > **Inconvénients**: it would only operate well on certain Internet providers like cox communications. Sometimes it wouldn't connect to the server properly. > > I first got introduced to Cisco in 2021 while working from home for Working Solutions. Cisco is well known. ----- ### "Call Manager - Good for medium and large companies" — 5.0/5 > **Oscar** | *20 août 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP. > > **Inconvénients**: Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future. > > In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing. ----- ### "GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals." — 2.0/5 > **Cynthia** | *29 mai 2018* > > **Avantages**: I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you. > > **Inconvénients**: I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive. ----- ### "Cisco UCS easy to integrate" — 5.0/5 > **Amey M.** | *2 décembre 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The easiest way to manage users from single console. It is very compatible and easy to integrate with all types of other voice softwares. > > **Inconvénients**: Its console is user friendly but the relations between user creation and the phone ID assignment is difficult to understand. > > I used it since last 8 years for multiple clients. It's user interface is very smooth and easy to use. ----- ### "CISCO - Correct All the Time" — 4.0/5 > **Julian** | *9 avril 2025* | Gestion de l'enseignement | Taux de recommandation : 7.0/10 > > **Avantages**: I like the new updated version of the CUCM, it is way better and more user friendly. It has everything I need and want in one spot. > > **Inconvénients**: I do not like how everything is licensed. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/157096/unified-communications-manager?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157096/unified-communications-manager) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées