--- description: HEFLO : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HEFLO - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels BPM (gestion de processus d'affaires)](/directory/30010/business-process-management/software) > [HEFLO](/software/157383/heflo) # HEFLO Canonical: https://fr.capterra.ca/software/157383/heflo Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/157383/heflo?page=2) > Heflo est un outil de solution BPM (Business Process Management) 100 % cloud qui permet de modéliser, d'automatiser et de gérer des processus métiers. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HEFLO? Toute organisation qui doit contrôler ses processus métier, améliorer sa productivité et réduire ses coûts. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 10 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: HEFLO - **Entreprise fondée en**: 2002 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, français, kazakh, portugais brésilien, russe - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Bosnie-Herzégovine, Botswana, Brunéi, Brésil et 161 de plus ## Fonctionnalités - Automatisation des processus d'affaires - Autorisations basées sur les rôles - Configuration des workflows - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Fonction de glisser-déposer - Gestion des documents - Gestion des flux de travail - Gestion des formulaires - Gestion des tâches - Modélisation et conception de processus - Outils de collaboration - Rapports et analyses - Recherche/Filtre - Sans code - Suivi de la conformité - Third-Party Integrations - Éditeur graphique de workflow ## Intégrations (6 au total) - ChatGPT - DeepL Pro - Docusign - Okta - Slack - Zapier ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels BPM (gestion de processus d'affaires)](https://fr.capterra.ca/directory/30010/business-process-management/software) ## Catégories connexes - [Logiciels BPM (gestion de processus d'affaires)](https://fr.capterra.ca/directory/30010/business-process-management/software) - [Logiciels de workflow](https://fr.capterra.ca/directory/30091/workflow-management/software) ## Logiciels similaires 1. [Lucidchart](https://fr.capterra.ca/software/146136/lucidchart) — 4.5/5 (2268 reviews) 2. [Zapier](https://fr.capterra.ca/software/130182/zapier) — 4.7/5 (3082 reviews) 3. [Visio](https://fr.capterra.ca/software/201133/visio) — 4.5/5 (3284 reviews) 4. [Asana](https://fr.capterra.ca/software/120550/asana-pm) — 4.5/5 (13740 reviews) 5. [process.science](https://fr.capterra.ca/software/211712/process-science) — 4.8/5 (106 reviews) ## Avis ### "Un bon outil de rédaction des processus métiers" — 4.0/5 > **Chrystel** | *27 août 2026* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: Heflo est performant dans la représentation des processus en BPMN, la personnalisation est assez poussée. La partie automatisation de processus est efficace et ne cesse d'évoluer. Le support est très réactif et à l'écoute de chaque demande. > > **Inconvénients**: Heflo peut parfois manquer d'ergonomie sur ses interfaces, rendant sa prise en main un peu difficile pour de nouveaux utilisateurs. ----- ### "Reliable, Highly Customizable and Great Value for Money" — 5.0/5 > **Iago** | *26 mai 2026* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Among all the BPMS platforms I have used, HEFLO has been, by far, the one that best met our needs. Highly customizable, great customer support, easy to use, quick to implement, great value for money, always improving, and great features. > > **Inconvénients**: It is easy to start, but it might be hard to use all of its capabilities. At first, I found it difficult to model some specific scenarios exactly the way I wanted. However, as I learned more about the platform and explored its capabilities more deeply, I realized that it could do far more than I initially thought. > > As a process specialist running a small consulting company and a startup, HEFLO has been extremely important for my business. I was able to develop and automate my company’s entire operation within the platform. Everything that happens in the business goes through the system. This is because I do not use HEFLO only as a BPMS. In practice, it also supports functions I would normally associate with an ERP, CRM, Shared Services Center, BI tool, and more. Today, our team members are guided 100% by what is in the system. It is the main platform they need for their daily work. Besides that, as a business process consultant, we made sure that our processes are fully mapped and running within the platform. At KIWI, we have documentation, automation, governance, indicators, communication, data, files... everything is orchestrated within the system. Managers can monitor and control operations much more easily. We also developed dashboards and operational indicators ourselves, but HEFLO provides the level of customization needed to make this possible. And beyond the customization available inside the platform itself, we can also integrate it with external systems whenever needed. In our case, our processes are automatically integrated with our official website, Google tools, artificial intelligence solutions, Stripe, and other platforms. When used to its full potential, HEFLO offers excellent value for the price. In addition to the system itself, the support team is excellent. The professionals are proactive, truly focused on solving problems, and always provide useful tips and guidance while taking the specifics of each case into account. ----- ### "Powerful, intuitive and a tremendously efficient support team" — 5.0/5 > **Damien** | *16 septembre 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: This is an extremely intuitive and easy-to-use diagramming tool. I would also like to emphasize the exceptional quality of the support team, which provides valuable modeling guidance, addresses the rare issues with remarkable speed, and is always attentive and responsive to suggestions for further improvements. > > **Inconvénients**: It is difficult to point to any major areas for improvement. Like with any sophisticated modeling tool, I occasionally encounter a few issues or situations that can be frustrating when working on a diagram. However, the quality and responsiveness of the customer support team are so exceptional that any problem is usually resolved very quickly. One area that comes to mind is the automatic handling of connectors. On occasion, the shape or routing of certain connections may change between work sessions and differ from the layout originally intended. Significant improvements have been made in this area over time, and these occurrences have become increasingly rare. As a best practice, it is still useful to briefly review a diagram when reopening it to ensure that no small elements have been unintentionally adjusted by the tool’s automatic layout mechanisms. Overall, however, the continuous improvements and outstanding support experience make this a minor concern. > > Overall, I genuinely enjoy working with Heflo. It is an intuitive, powerful tool that is backed by an exceptional support team. The combination of ease of use, rich functionality, and outstanding customer support makes it a very positive experience. I am particularly excited to see how our colleagues will respond when we make our diagram repository available to the rest of the company for consultation. My impression is that they will find the diagrams easy to access and understand, thanks to the tool’s user-friendly approach. I am looking forward to receiving their feedback and remain highly optimistic about its adoption across the organization. ----- ### "Heflo - great option for creating web worflows using the BPMN language" — 4.0/5 > **Fernanda** | *19 novembre 2019* | Gestion de l'enseignement | Taux de recommandation : 7.0/10 > > **Avantages**: I liked the software because it allowed me to model the entire flow of my work on the web, without worrying about which machine I would be accessing, can be from home, service, a friend's house, finally, just have access the Internet\! And I can share my project with all the actors involved, who can also make edits at work, if I allow them. The documentation available both on the blog in text format and on videos helped me a lot in the initial development process, a lot of contextual presentation of the application of symbols, the examples of ready workflows also helped a lot. Most of my questions were not how to manipulate the software but how to relate the BPMN symbols to create the flow I needed. The possibility of creating versions of my project and / or cloning are great options when you don't want to ask for an idea and at the same time you want to make some adjustments and then decide which option is best. Being able to export to BPMN format is also a big advantage and gives me security of portability to another tool if I for some reason give up using HEFLO. > > **Inconvénients**: I couldn't add more than one responsible actor to a lane, and it was an activity that there were no steps to break into more pieces, so I really needed to assign more than one actor to it. I also had difficulty using a timer intermediate event, I need to represent that the next step would start when the Valuation Date field arrived, and I could not make that representation. There are some advanced instructional materials in this regard, but they are paid for, maybe you should review this, because knowing how to use the tool, how to draw the flows will only get me closer to the tool, I would even suggest having a specialist follow up. BPMN, because the more I can use, the more I want to use. It took me a long time to understand the option to delete item too, which appears when I ask to delete a symbol, or more of the workflow drawn, because I have to write the right text that has box (I want to delete these 3 items), does it need all this? . > > I loved the experience of creating my workflows with HEFLO, my problem was with the concepts of BPMN, I need an expert to help me in this regard\! ----- ### "HEFLO for BPM and ISO 9001projects" — 5.0/5 > **Olec** | *5 septembre 2026* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: Userfriendliness, process documentation, process automation and orchestration. Diligent customer support. Value for money. > > **Inconvénients**: Editor for graphics, charts and text not very easy to create and modify reports, although dynamic functions are available. > > Use of Heflo in context of Quality Management Systems for Small and Medium Companies in France. Modeling and automation features are implemented, mainly in a end-to-end process perspective. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/157383/heflo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157383/heflo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées