--- description: JustCall : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Systèmes téléphoniques](/directory/30084/telephony/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://fr.capterra.ca/software/157853/justcall Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/157853/justcall?page=2) > Le système téléphonique cloud de choix pour les équipes de vente et d'assistance modernes. Cette solution aide à mettre fin aux conversations inutiles en ajoutant un contexte à chaque appel. > > Conclusion : 225 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise JustCall? Les petites et moyennes entreprises opérant à partir de plusieurs sites localement ou mondialement utilisent ce système. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 225 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SaaS Labs - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Espagne, France, Inde, Irlande, Royaume-Uni, Singapour, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Automate d'appel - Automated Attendant - Chat en temps réel - Collaboration entre plusieurs utilisateurs - Collecte de données multicanal - Communication multicanal - Conférences - Créateur d'enquêtes - Distribution automatique des appels - Enregistrements - Envoi de SMS en masse - Fichiers audio et vidéo bidirectionnels - Gestion des campagnes - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des leads - Gestion des listes - Gestion des listes d'attente - Gestion des modèles - IVR - Journalisation des appels - Liaisons SIP - Logiciels CRM (gestion de la relation client) - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Messagerie vocale - Modèles personnalisables - Numéroteur prédictif (predictive dialer) - PBX - Partage des fichiers - Personnalisation de messages - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transcription automatique - Transcription des appels ... et 27 fonctionnalités supplémentaires ## Intégrations (74 au total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... et 59 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) ## Catégories connexes - [Systèmes téléphoniques](https://fr.capterra.ca/directory/30084/telephony/software) - [Systèmes téléphoniques pour entreprise](https://fr.capterra.ca/directory/31101/business-phone-systems/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de sondage par SMS](https://fr.capterra.ca/directory/32937/sms-survey/software) - [Logiciels de SVI (serveur vocal interactif)](https://fr.capterra.ca/directory/30231/ivr/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18804 reviews) 2. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) 5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews) ## Avis ### "Avoid Justcall" — 1.0/5 > **Ross** | *14 novembre 2025* | Construction | Taux de recommandation : 0.0/10 > > **Avantages**: the application had a lot of features that are similar to competitors in their industry, These features worked for the most part > > **Inconvénients**: Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way > > We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. ----- ### "JustCall Review: A Comprehensive and User-Friendly Communication Platform" — 4.0/5 > **Aman** | *3 mars 2023* | Produits chimiques | Taux de recommandation : 9.0/10 > > **Avantages**: JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform. > > **Inconvénients**: I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences. > > JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses. ----- ### "Simple and efficient" — 4.0/5 > **Josh** | *24 mars 2025* | Services juridiques | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to manage; can see the status of all users > > **Inconvénients**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Not for a fit for new, small, or start up businesses" — 1.0/5 > **Craig** | *17 janvier 2025* | Comptabilité | Taux de recommandation : 0.0/10 > > **Avantages**: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. > > **Inconvénients**: My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. > > They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 octobre 2024* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Inconvénients**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- Page : 1/10\ Suivant: [Page suivante](https://fr.capterra.ca/software/157853/justcall?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/157853/justcall) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées